PandaRemit

Dear valued customer, Thank you for your feedback. We apologize for the inconsistent transfer times and the issues with our customer service. Your experience matters to us. We are working to ensure more reliable and faster transfers, aiming for consistent real-time to 15-minute delivery. We are also improving our customer support to better address your needs. To assist you further, could you please provide us with the transaction details, such as the transaction numbers? This will allow us to investigate the matter promptly and provide you with a resolution as soon as possible. Thank you for your patience. Please reach out to us directly on WhatsApp at +1 425 534 4211 with any further concerns. Best regards, Customer Service Team Panda Remit

Dear valued customer, Hey There, Thank you for recognizing our favorable exchange rates. We strive to offer the best value for our services. However, we are sorry to hear about the difficulties you encountered. Our app supports 15 languages and offers 24/7 customer service to assist you. Please provide your order number and email address so we can promptly investigate your transfer. If needed, we can also provide a guided tutorial on using the app. Thank you for your patience, and we apologize for any inconvenience caused. Best regards, Customer Service Team Panda Remit

Dear Valued User, We apologize for the inconvenience you experienced. We understand your frustration with the step-by-step requirement process and the delays involved. Compliance documents are often required by multiple parties, including government regulatory authorities and partner banks, which can lead to such situations. Not every user or every order will encounter the same issues. Your feedback is valuable and we will share it with our supervisor. Feel free to leave your transaction number. We are committed to ensuring your remittance reaches the recipient as soon as possible. Thank you for your patience and understanding. Best regards, Customer Service Team Panda Remit

Dear Valued Customer, We're very sorry for making you feel unsatisfied with this remittance experience. The SG customer service online time in the APP is 9-21, you can contact us or send an email to us ([email protected]), and we will help you deal with the problem at the first time. We appreciate you taking the time to share your feedback with us. We're actively enhancing our customer support team's responsiveness and improving the remittance process to ensure smoother and faster transfers for our users. Sorry again for the inconvenience caused and thanks for your understanding. Best regards, Customer Service Team Panda Remit

Dear Valued Customer, We apologize for any inconvenience you may have experienced with our app and customer service. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team ([email protected]). We will actively address your issue ASAP. We appreciate you taking the time to share your feedback with us, and we're actively working on enhancing our customer support team's responsiveness and improving the remittance experience to bring you a better user experience next time. Best regards, Customer Service Team Panda Remit

Dear valued customer, We apologize for the bad transfer experience. It is in order to protect the safety of users' funds and prevent potential fraud, that if you want to cancel an order, you need to contact us for confirmation and manual processing. The SG customer service online time in APP is 9-21, you can contact us after 9 o'clock or send an email to us ([email protected]), then we will help you deal with it at the first time. After you contacted customer service, customer service helped you return the coupon, which you can still use to create a new order. The coupon can help you increase the amount of money received and the real-time exchange rate we offer is competitive. Using a coupon does not require you to pay extra money, therefore your money is not lost. Sorry again for the inconvenience caused and thanks for your understanding. Best regards, Customer Service Team Panda Remit

Dear Valued Customer, We're very sorry for making you feel unsatisfied with this remittance experience. Due to the impact of the May Day holiday delay, a large number of users recently come to consult customer service. Our team is expediting the processing! Thanks for your patience. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team ([email protected]). We are here to assist you and address any issues you may encounter promptly. We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users. Best regards, Customer Service Team Panda Remit

Dear Valued Customer, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you have experienced with our app and customer service. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. If you encounter any further issues or have additional suggestions, please feel free to contact us ([email protected]), we'll try our best to solve your problem. We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users. Best regards, Customer Service Team Panda Remit