Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
Written by the business, not verified by us.
Is PandaRemit legit?
PandaRemit (www.pandaremit.com) has a 3.2 out of 5 rating on OK.one, based on 428 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
Auto-generated from all reviews of this business. For reference only.
I transferred money from my Singapore bank SGD500 ON LAST SATURDAY but until now not yet in to my Malaysian bank
Reply from PandaRemit2023-04-08
Dear user, we are deeply sorry for your bad experience in the use process.
The remittance arrival time is affected by many factors, please wait patiently. You can contact the artificial customer service to better solve your problem.
WhatsApp Contact information: 852 6569 1521
Your understanding will be much appreciated. Sincerely sorry again.
Not so great exchange rate compare to other platforms. Before initiate transfer it was showing zero fee but when I transfer next time it was asking for additional fee. Fake ads and waste id money in registration.
Reply from PandaRemit2023-04-08
Thanks for your comments.
We give coupons to first-time users only once, and we offer a range of exchange rates benefits to users from time to time. We sincerely accept your feedback and actively solve problems for you, looking forward to your next use.
If you encounter difficulties in the process of use, you can contact the artificial customer service, which help you solve the problem faster.
WhatsApp Contact information：852 6569 1521
I feel these people who are giving a good rating to this app are fake, i wish i could contact them.
these Chinees take your money and never return back. I have sent more then 78 email in last 20 Days and tried connecting thier CS for more then 100 time but no one response.
So do not use this pathetic app
Reply from PandaRemit2023-04-08
The inconvenience caused to you is our fault, for which we are deeply sorry.
You can contact the artificial customer service to better solve your problem. Panda's email：[email protected]
Meanwhile, we will make improvements in time and look forward to bringing you a better user experience.
Panda remit Very lousy,my wife remitted $4980 on 08/01/23 till now 27/01/23 totally no news.. customer service did not reply email and message, money never received and never credit back into bank account..money is for medical emergency used..so horrible
Reply from PandaRemit2023-04-08
Dear user, thank u very much for choosing Panda Remit, and we are sincerely sorry for the inconvenience caused by the use process.
Your valuable feedback is very important to us. And we attach great importance to the remittance experience of each user. In order to solve your problem better and more quickly, please add Panda's WhatsApp (852 6569 1521).
Meanwhile, we will report your feedback and make internal improvements in time. Look forward to giving you a better user experience next time.
We're so sorry for the inconvenience, and sincerely apologize for bringing you a poor transaction experience.
Panda Remit is absolutely not a scam app, and all transactions are encrypted and monitored 24/7 to ensure the safety of your funds.
We will also provide timely feedback and constantly optimize our app, looking forward to bringing you a better user experience next time.
Wish you a happy life.
Debited $3000 from my account. Money never reached the recipient account and they say the amount is deposited in the recipient account. No customer service and no visible means of getting my money back. Don't know who to complain to.
Reply from PandaRemit2023-04-08
We're very sorry for not make you unsatisfied with the remittance experience.
Please contact the customer service in the Panda App if you need any further assisstence. We will improve the remittance efficiency and customer service quality ASAP. Sincerely sorry again.
NEVER EVER USE THIS IF YOU LOVE YOUR MONEY AND TIME
I used this app to transfer money from my US business account to India, they said it will happen instantly if i paid $5 extra using my debit card, so i did so but now its been 24 Hr i have not recvd then money, in their app says contact CS but after waiting for 1 or so still, they are not responding. i have no ways to connect with them. now my employee's salaries are getting delayed because of this carap Panda remit App. NEVER EVER USE THIS IF YOU LOVE YOUR MONEY AND TIME
Reply from PandaRemit2023-04-08
Dear user, thanks for choosing Panda Remit, we are deeply sorry for your bad experience in the use process.
You can contact the artificial customer service to ask for more detail information about your transacion.
Panda's WhatsApp: 1 4255344211
We are very happy to help you solve the problem. Looking forward to your contact.
1300+ just stolen from my account by this service, never even heard of it. No way to contact them to report it
Reply from PandaRemit2023-04-08
Dear user, thank you very much for choosing Panda Remit.
Our transaction process is strictly reviewed, so it may take a certain amount of time. Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us anytime.
Worst app , they stole my 2000$ . They deducted money but I never received my INR money . They are not responding to either . I need to file complaint now
Reply from PandaRemit2023-04-08
Dear user, thank you so much for your great support and sorry for keeping you waiting.
The remittance arrival time is affected by many factors, please wait patiently. You can contact the artificial customer service to better feedback your problem. Panda's email：[email protected]
We will do our best to improve the efficiency of the remittance, and welcome to use Panda Remit next time.
I transferred funds from my UK saving account on 4th January for £2500 which my bank Santander paid to Panda remit at 13:36 pm (within a couple of hours) but Panda remit couldn't validate my payment as the funds had been transferred from my UK saving account instead of usual UK current account which is linked to the current account and does not have a sort code and account number with my name on it as like UK current account. it had Santander's unique number (GB41 ALEI 0900 0000 0500 05) without my name. Panda remit cancelled the transfer and initiated a refund on 5th January after chasing and explaining what Santander has explained regarding the different account numbers to almost many agents (Agent ID: 8006, 8013, 8018) but no luck. I also sent an email to the CS team on 5th January but no luck again. I now sent a follow-up email today to the service team and eusupport team too. Since then I am waiting for the refund for transaction No: 1060278080171413504 of £2500. I really appreciate it if my complaint reaches the senior member of the Panda remit and they refund immediately in my account via Santander. This was my first transfer from the invite I received from my friend but was very worst and can see is turning out to be a nightmare as no one is responding correctly on their App Chat and Whats App chat.
Reply from PandaRemit2023-04-08
Dear user, the inconvenience caused to you is our fault, for which we are deeply sorry.
In order to ensure the security of your funds, We will strictly check whether your personal information and the remittance information are consistent. If not, we will apply for a refund for you. We apologize for any inconvenience caused to you.
Your patience and understanding are greatly appreciated. Feel free to contact us. Panda's WhatsApp (86 189 5815 2478) if you need further assistance, we'll try our best to help you solve this problem ASAP.
Your valuable feedback are very important to us. We will report the feedback and adjust it in time. Look forward to giving you a better user experience next time.
Dear uesr, im sincerely Sorry to make you feel this way.
It would be grateful if you could send a E-mail to give Panda some valuable feedbacks ([email protected]).
Looking forward to your connection. Sorry again for the inconvience
Need to improve customer service and app - it's in chinese sometimes and needs to be in full english
Tried sending INR money via UPI collection. The transfer should be done in minutes, but it didn't and as I asked after some hours, they said there was a problem with the collection account, and asked me to change it. I changed it and they said it takes 1-2 business days. After 2 days I follow up and still they say they have a problem with the new UPI account too. They don't issue refunds immediately and take 14 days. Now, I used ACH and they processed it immediately.
Reply from PandaRemit2023-04-11
We are sincerely sorry for the inconvenience caused by the use process.
Feel free to contact the customer service in our app if you need any further assisstence.( Panda's email: [email protected]). Also, we'll defintely improve our customer service and remittance process to bring you a better use experience.
Your patience and understanding are greatly appreciated.
Avoid this APP. We found it hard way, looks scam to us
Avoid it. The app is broken and you may be on your own for no reasons of yours. We had terrible experience with referral flow and adding beneficiary on their app. I saw my friend click on my referral link in front of me and register. Panda has a broken app and it would not recognise the referral. Risky App, cannot trust this one
Update: 12April 2023: Panda Remit desperately trying to get rid of negative reviews from TrustPilot. Had they acted this swiftly when the issue occurred last year, this negative review would not be here. They are rude, unprofessional and untrustworthy people. AVOID PANDA REMIT
Reply from PandaRemit2023-04-10
Dear user, thanks for choosing Panda Remit and sorry for the incovience.
Feel free to contact the artificial customer service to solve your problem quickly. ( Panda's WhatsApp: 86 189 5815 2478).
Also, we will make improvements in time and looking forward to bringing you a better user experience next time.
Update: We sincerely apologize for not replying in a timely manner. Your understanding will be much appreciated.
Welcome to contact us, and we will verify the situation. If it is our mistake, we will compensate the invite rewards to you. Also, we will strengthen customer service training and improve remittance process to avoid similar situations in the future. Thank you very much for your feedback, and we look forward to your next use.
Sincerely sorry again.
I tried to register. First, they want my drivers license. That seems ok. But when transferring money they want me to provide my bank's userid and password. One should never give that. Without that information they cannot transfer money.
Reply from PandaRemit2023-04-11
Dear user, we are deeply sorry for the bad experience in your transaction process.
The purpose of ID submission is aiming to ensure the safety of each single transaction. and your personal information will not be used for other purpose, and it's and is completely confidential.
Still, appreciate for your feedback, we will do our best to improve the process of remittance, and welcome to use Panda Remit next time. Sorry again for the inconvience.
Dear user, we are deeply sorry for your bad experience in the your transaction process.
We will certainly take measures to effectively solve the problem you mentioned, and your supervision is an essential motivation for us to move forward.
Feel free to contact the customer service in our app if you need any further assisstence(Panda's email：[email protected]).
Your understanding will be much appreciated. Sincerely sorry again for the inconvience.
I send money from Singapore to Indonesia, promised 1-3 hours, more than 24 hours, still not received the money. Chat with CS, they said money been reject as my sister bank acc not correct. My chat has been terminated by the CS, and I can't contact them anymore.
This is scam app. Please don't send money with this app...
Will file police report.
Reply from PandaRemit2023-04-10
Dear user, we're so sorry for the inconvenience, and sincerely apology for bringing you a poor transaction experience.
Panda Remit do have legal license in the worldwide. In order to ensure the safety of the funds, we check the personal information and remittance information of each single user carefully. Sincerely sorry again.
Please contact the artificial customer service in our app if you need any further assistance (Panda's WhatsApp：852 6569 1521), we'll deal your request shortly. Looking forward to your connection.
Very bad customer service. They say instant transfer and the transfer takes 4-5 business days with some reason to review your account by asking bank statements. The refund time is ridiculous it is 14 business days. So don’t believe the website information.
Reply from PandaRemit2023-04-11
We apology for any inconvenience and keeping you waiting.
The remittance arrival time is affected by many factors. Thanks for your patience.
We will do our best to improve the efficiency of the remittance. Feel free to contact the customer service in our app if you need any further assisstence, and welcome to use Panda Remit next time.(Panda's email: [email protected])
This App seems to be fraud, scam.
don't risk loosing your hard earned money,
there are lot of other remittance companies which are trustful.
Reply from PandaRemit2023-04-11
Sorry for the inconvenience to you. Panda do have legal license in the worldwide and use state-of-the-art fraud detection technology to prevent unauthorized access from your account.
Welcome to contact us if you need any further assisstence. (Panda's email: [email protected]) We'll try our best to deal with your request.
We also provide timely feedback and constantly optimize our app, looking forward to your next use!
I made two money transfers via panda remit 10 days ago.
They told me I could expect money to arrive in the account within 3 business days.
Neither transaction was completed by 5 days. I chased this and was told it was a problem with the receiving bank. They said the bank'd computer systems were down. This was a lie. I have an account with the receiving bank and was able to use their online system without any issue. I pointed this out, and
I was then assured the money would transfer by the end of the working day. This has not happened. I asked you speak with a manager and was given a WhatsApp number. I text this person and suddenly one of the transactions "pinged" as complete on the panda app.
The second transaction (5000NZD) is still pending. No-one from their customer service team is responding to me.
At this point, it appears that they have lost or stolen my money.
Do not use.
Reply from PandaRemit2023-04-11
Dear user, we are deeply sorry for your bad experience in your transaction process.
The remittance arrival time is affected by many factors, Feel free to contact the customer service in our app if you need any further assisstence(Panda's email: [email protected]).
Your understanding will be much appreciated. Sincerely sorry again for the inconvience.
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