Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
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Is PandaRemit legit?
PandaRemit (www.pandaremit.com) has a 3.2 out of 5 rating on OK.one, based on 428 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
Auto-generated from all reviews of this business. For reference only.
Its now a week and there is no concrete answer from Panda remit about when they will return my money
Reply from PandaRemit2025-08-15
Dear Customer,
Sorry for the inconvenience. We offered our customer service WhatsApp number (+86 18958152478) in your last comment, yet we haven't received your contact. You can also give your WhatsApp number, and we'll contact you asap to solve your transaction issue.
Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.
Best regards,
Customer Service Team
Panda Remit
Hi I executed a transfer to India, after 1 day when I connected to the cc team..they told me that there is some issue with Europe remittance to India. They assured me that my money will get returned to my German account in 3 business days however today is 4th day and I still did not recieve my money. Also, there is no direct contact number for customer service
Reply from PandaRemit2025-08-13
Dear Valued Customer,
We're very sorry for making you feel unsatisfied with this remittance experience.
Your concerns have been taken seriously. Feel free to send your Transaction Number to our WhatsApp customer service team (+86 18958152478), which will help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.
Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.
Best regards,
Customer Service Team
Panda Remit
The first time used to be so disappointed that money was undelivered it first used a panda remit in 2020 and now I'm trying to use it again and succeed but still a little disappointed when sending money back into my account
Reply from PandaRemit2025-08-08
Dear Valued Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service. We're committed to enhancing our user experience, and your insights are invaluable in helping us achieve this goal.
If you have any problems, please don't hesitate to contact us（WhatsApp + 1 425 534 4211）. We will do our best to solve them for you and look forward to providing you with a better remittance experience.
Best regards,
Customer Service Team
Panda Remit
I made my first transaction today and the support from the customer care executive was superb. I experienced a hazzle free transfer and that too within few minutes. Thanks for all the support and will ensure to use your platform only to transfer.
Honestly very easy to use app. They often give rate fee coupons and its easy to transmit from overseas to alipay or weixin. Credits almost instantly. Been using it over remitly due to better fees.
Scam, took my money and not processed it after2 days
I spent two days waiting for a transfer on an account that I registered and using far back during COVID times. I had to prove that my Chinese name is equal to my Chinese mando alphabetic spelling and the customer service just keeps telling me to wait for 1 business day after 1 business day for such a simple problem. I never had ANY such ridiculous holdback with other remittance platforms. Panda remit in 2025 should be avoided at all cost. I will be escalating a complaint with the authorities should this not be resolved and am prepared to take this company to the small claims court
Reply from PandaRemit2025-07-07
Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.
Our British partner has used a new mechanism to match names and abbreviations, so there might be some mismatch happening. Your concerns have been taken seriously. Please feel free to contact us through WhatsApp (+44 7709 535853) to handle your transaction order. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.
Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.
Best regards,
Customer Service Team
Panda Remit
I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.
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