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Business Services

PandaRemit

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428 reviews

3.2428 reviews
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About PandaRemit

Data updated
Website
www.pandaremit.com
Category
Business Services
Location
Singapore
Status
Unclaimed
Last 12 months
129 reviews
Replies to negative
99% (176/178)
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About this business

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/

Written by the business, not verified by us.

Is PandaRemit legit?

PandaRemit (www.pandaremit.com) has a 3.2 out of 5 rating on OK.one, based on 428 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances. Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.

Auto-generated from all reviews of this business. For reference only.

What people say

Panda Remit customer service really…

Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem.

Support attitude is horrendous

Support attitude is horrendous. They copy and paste messages and don’t do anything to help. “Instant transfers” take hours and up to a day. Just withdraw money at an ATM

Reply from PandaRemit2025-07-02

Dear Customer, We apologize for any inconvenience you may have experienced with our app and customer service. Your concerns have been taken seriously, Feel free to send your Transaction Number to our customer service team ([email protected]), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness. Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered. Best regards, Customer Service Team Panda Remit

First time using it

First time using it, the verification process seems fair and fast enough, but the process takes so long as I am sending money from GBP to China. Then this fund got stuck and their customer support system is also lagging and inefficient. It has been 2+ hours yet I still have not received anything yet. They might have a one-off voucher that gives you the best exchange rate, although things are really slow and the process is really annoying.

Reply from PandaRemit2025-06-30

Dear Valued Customer,  We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service. Your concerns have been taken seriously, Feel free to leave your transaction number or contact us ([email protected]), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness. Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.  Best regards, Customer Service Team Panda Remit

The remittance promised a higher rates but received something else.

The remittance promised a higher rate this being my first even through their app. Even when the remittance was in the pending status, it was showing almost one rupee higher per AUD. When I received money, I received at a significantly less rates. Contacting their customer service is painful. This feels like cheated and very poor experience. Edit1: Update post response from Panda Remit. Team Panda, your page was showing higher rates for the duration of the transaction and even at the pay-out page. If what you're saying is true, it was never reflected on your App where I did my remittance from. Your first payment bonus was much higher ie 56.56 odd at that time. Stope cheating users. I'd never use them. NOT RECOMMENDED.

Reply from PandaRemit2025-06-09

Dear Customer, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.  Regarding the exchange rate issue you mentioned, currently, only the first 1,000 Australian dollars are eligible for super exchange rates when remitting from Australia to India, and the portion exceeding 1,000 Australian dollars is at the regular exchange rate. Thanks for your understanding. If you have any other remittance questions, please feel free to contact our WhatsApp(+64 20 4240725) at any time. We apologize for any inconvenience caused and look forward to providing you with a better remittance experience. Best regards, Customer Service Team Panda Remit

MONEY NOT CREDITED

customer service totally no response. very disappointed. My funds yet to receive more than one day.

Reply from PandaRemit2025-06-04

Dear Customer, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service. Your concerns have been taken seriously, Feel free to contact us ([email protected]), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness. Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered. Best regards, Customer Service Team Panda Remit

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