Paper Tube Co. (www.papertube.co) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
From customer service to the final product, I had an amazing experience with PaperTubeCo.
I needed the paper tubes for a special event and had them delivered directly to my hotel—everything went incredibly smoothly and exactly as planned. The communication was clear, reliable, and professional throughout.
I truly appreciate the seamless process and high-quality product, and I hope to collaborate with this company again in the future.
Reply from Paper Tube Co.2026-04-14
Thank you for the wonderful review! We’re so glad everything went seamlessly and that the delivery and product met your expectations for your event. We truly appreciate your support and hope to work with you again soon!
I love the push up tubes. This is the first time I tried the paper jars (2 oz), & my cosmetic liquid leaked all through one and ruined 4 jars. I just wish I was told to push the bottom down even though it's not a push-up would have been helpful
Reply from Paper Tube Co.2026-04-14
Thank you for your feedback and for loving the push up tubes! We’re really sorry to hear about the leakage issue with the paper jars. We also appreciate your note about the bottom mechanism—this is helpful, and we’ll make sure clearer instructions are shared going forward.
The tube fits the item I needed it to. I will be purchasing more!
Reply from Paper Tube Co.2026-04-02
Thank you for your kind review! We’re so glad to hear the tube was a great fit for your needs. We appreciate your support and look forward to working with you again soon.
Nice quality- quick for smaller projects- I love this company!
Reply from Paper Tube Co.2026-03-31
Thank you so much for the kind words! 😊
We’re glad to hear you’re happy with the quality and that we could deliver quickly for your project—that’s exactly what we strive for. We truly appreciate your support and look forward to working with you again!
I bought and paid for it and what I ordered showed up. Thanks.
Reply from Paper Tube Co.2026-03-31
We’re glad everything arrived just as expected and that your experience was smooth from start to finish. Thanks again for your business, and we hope to work with you again soon!
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G A · 1 review · Verified · Experienced 2026-03-04 ·
★★★★★
Customer Service via email.
Customer Service via email is the only way to go. Contact by phone did not get a response. Email response was immediate and very helpful. All questions were answered professionally and my order was placed and ready for pick up next day.
Reply from Paper Tube Co.2026-03-19
Thank you so much for your feedback! We’re really glad to hear our email support was helpful and that your order was ready so quickly. We appreciate you pointing out your experience with phone contact as well—this is something we’ll definitely look into improving. Thanks again for your support!
Samantha was fantastic to work with! Understood our urgency and worked quickly. All around a great partner! We're very happy with our experience ordering custom printed tubes and will be back!
Reply from Paper Tube Co.2026-03-17
Thank you so much for your feedback! We’re thrilled to hear you had a great experience and that Samantha was able to support your timeline. We truly appreciate your partnership and look forward to working with you again soon!
I have been struggling with a special project. I needed some help and contacted with some questions and explaining my task. I got a very fast response and they helped me a lot! Now I just need to put the project together....
Reply from Paper Tube Co.2026-02-26
Thank you so much for your kind words! We’re thrilled our team could respond quickly and help with your special project. That’s exactly what we’re here for!
The Paper Tube Company has a great variety of options, which made it easy to find the packaging that fits my business needs. The quality is great and delivered securely. Customer service was quick & helpful. I would recommend this company for their outstanding service & products.
Reply from Paper Tube Co.2026-02-26
Thank you so much for your thoughtful review! We’re thrilled to hear that our variety, quality, and customer service made a positive impact on your experience. It means a lot that you’d recommend us—we truly appreciate your support!
Love their tubes! Wish they’d keep more of the ready made ones in stock, but I can usually find what I need.
Reply from Paper Tube Co.2026-02-24
Thank you so much — we’re glad you love the tubes! 😊 We appreciate the feedback on ready-made stock and will definitely keep that in mind. So happy you’re still able to find what you need!
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susan brown · 1 review · Verified · Experienced 2026-02-11 ·
★★★★★
great help all along the way
great help all along the way. Unfortunately I didn't buy anything this time but plan to in the future. Thank you!
Reply from Paper Tube Co.2026-02-24
Thank you so much for your kind words! We’re always happy to help, whether you’re ordering right away or just exploring options. Whenever you’re ready, we’ll be here and excited to work with you. Thanks again for taking the time to share your experience!
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Eve M. · 2 reviews · Verified · Experienced 2026-02-12 ·
★★★★★
The quality isn’t there anymore
The quality isn’t there anymore, tops are falling apart before you even pack items in them. Price is way too high for made in China product of that quality.
Reply from Paper Tube Co.2026-02-20
We are sorry to hear this and truly appreciate you bringing this to our attention. Providing quality products is very important to us, and a member of our team will be reaching out shortly to learn more and make this right.
Thank you for the great review! We know timing matters, so we’re happy to hear your order arrived quickly. We appreciate your support and hope to work with you again soon!
Thank you so much! We’re so glad you’re loving the quality — that’s exactly what we strive for. We truly appreciate your support and look forward to working with you again soon!
They ship really fast and my orders always come packaged to prevent damage. Their tubes are great quality and I've used them countless times and have never had an issue.
Reply from Paper Tube Co.2026-02-03
Thank you so much for your continued support! We’re happy to hear shipping has been fast and that your orders always arrive safely. It means a lot to know the quality has stayed consistent for you over time. We truly appreciate you choosing us again and again!
I recieved the samples and am super excited to move forward with Paper Tube Co! The products are beautiful and well-made, feel luxurious and will be a great addition to our packaging
Reply from Paper Tube Co.2026-02-03
Thank you so much for the kind words! We’re thrilled to hear you loved the samples and that they made such a great impression. It means a lot to know the quality and feel stood out to you. We’re excited to move forward with you and be part of your packaging journey!
