Paper Tube Co. (www.papertube.co) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Bought some samples for a projected fast transaction and incredibly fast delivery!
Thank you for your kind review! We're so glad to hear your samples arrived quickly and that you were happy with both the price and the fast delivery. We appreciate you choosing Paper Tube Co. and hope the samples are exactly what you need for your project. We look forward to working with you again!
Upside: These tubes are generally good. I'm a repeat customer, and like the craftsmanship enough to use them consistently for my business. Downsides: 1. The caps of the limited edition paper tubes (4.2" x 4" with a window) are a great concept, but do not sit well on the tube. In order to use them and prevent them from popping up, I'll need to tape the entire circumference of the tube. This is annoying, but can easily be fixed by the company. 2. The shipping costs are prohibitive at this point. I'm not sure how to fix that, but it will mean that I'll be back to shopping for more affordable options once my stock is done.
Thank you for your honest feedback and for being a repeat customer—we really appreciate your support! We're glad to hear you've been happy with the quality of our tubes. We also appreciate you pointing out the issue with the window tube lids, and we'll be sure to share your feedback with our team. We understand your concerns about shipping costs as well and appreciate you taking the time to let us know. Thanks again for your review—we hope to continue working with you in the future!
I couldn't be happier with my purchase! The paper tube was exactly what I was looking for—high quality, sturdy, and beautifully made. I ordered a sample and it arrived quickly, packaged well, and exceeded my expectations. I placed my next order ASAP!Highly recommend!
Thank you so much for your kind review! We're thrilled to hear the sample exceeded your expectations and that you were happy with the quality and quick delivery. We truly appreciate your recommendation and are grateful for your support. We look forward to fulfilling your next order!
Easy company to work with and great product.
We're so glad to hear you had a great experience working with us and that you're happy with your product. We truly appreciate your support and look forward to helping with your packaging needs again in the future!
Easy to order, nicely packaged and it was delivered pretty quickly.
Thank you so much for your kind review! We're delighted to hear that you found the ordering process easy, your package arrived in great condition, and your order was delivered quickly. We truly appreciate your support and look forward to serving you again on your next packaging project!
Thank you so much for your awesome customer service. I am trying to find the perfect tube for my deodorant formulation, and your help has been amazing.
Thank you so much for your kind words! We're so glad we could help you find the right packaging for your deodorant formulation. It was a pleasure working with you, and we truly appreciate you taking the time to share your experience. If you have any more questions or need assistance as you continue your project, we're always here to help.
I was locked out of reordering the same items, even though I'm a regular customer. When I was able to place my order, I was asked to substitute because inventory wasn't accurate - and then when I received my order the substitution wasn't accurate. None of this was a real problem for me and I'm giving four stars because I've ordered many times before with no issues and because customer service is consistently excellent.
Thank you for your continued support and for taking the time to share your feedback. We sincerely apologize for the issues you experienced with reordering, inventory accuracy, and the substitution you received. A member of our team will be reaching out to you directly to discuss what happened and see how we can improve moving forward.
These tubes are wonderful. We use them in so many ways within our small business. The quality is consistent and our orders always arrive in a timely manner. Thanks for the great customer service!
Thank you so much for your kind words! We're thrilled to hear our tubes have become such a versatile part of your business. Consistent quality, reliable delivery, and excellent customer service are what we strive for, so your feedback means a lot to our team. Thank you for your support—we look forward to being part of your continued growth!
Wonderful! The team is lovely, professional and accurate. The products are perfect. Delivery is out the door quickly.
Thank you for your wonderful review! We're so glad to hear you had a great experience with our team and that you were happy with the products and fast delivery. We truly appreciate your support!
Samantha was able to get me exactly what I needed in no time!
Thank you for your kind words! We're so glad Samantha was able to help you find exactly what you needed. We'll be sure to pass along your feedback to her. Thanks for choosing us!
I like the products, but I struggle with their shipping costs. Shipping is crazy expensive.
Thank you for your feedback! We're happy to hear you like our products. We understand shipping costs can be frustrating, and we truly appreciate your support and input.
The experience from first email to now has been fantastic! Great communication and easy process, step by step. Thank you
Thank you for your wonderful review! We're so glad you had a great experience and found the process easy and straightforward. We appreciate your support and look forward to serving you again!
I received exactly what I ordered before the expected delivery date. The tubes worked well for my party favor.
Thank you for your review! We're so glad to hear that your order arrived ahead of schedule and that the tubes worked perfectly for your party favors. We appreciate you choosing us and hope to be a part of your future projects and celebrations!
They are exactly like the picture and what I needed. I will buy again and in larger quantities
Thank you for your review! We're so glad the tubes were exactly what you needed. We appreciate your support and look forward to your next order!
Greta product. Super helpful organizing the imprinting service. Great follow up
Thank you so much for the kind words! We’re glad to hear you had a great experience with both the product and the imprinting process. We really appreciate your support and look forward to working with you again!
Tube is well constructed. Excellent, I'd say. Have not shipped with it yet but looks like it can take the delivery abuse. We'll find out. Robert Mueller R&D Nee and Sal's
Thank you so much for the thoughtful review, Robert! We really appreciate you taking the time to share your feedback. We’re glad to hear the tube made a strong first impression in terms of construction and durability. We put a lot of focus into creating packaging that can stand up to the demands of shipping and handling, so it’s great to hear that reflected in your experience so far. We look forward to hearing how they perform in transit as well. Thanks again for choosing us!
Thank you! We’re glad you’re loving the tubes—appreciate the support!
great product, packaged safely.
Thank you! We’re so glad you’re happy with the product and that it arrived safely—really appreciate your support!
April helped me decide which tube to buy for my chocolate mixers. I'm waiting for them now. I cannot wait!
Thank you for your kind review! We're glad April could help you find the right tube for your chocolate mixers. We’re excited for you to receive your order—hope you love it!
Ordering was easy with plenty of product images and measurements to choose correct size packaging for my products. Delivery was tracked efficiently and notices were forthcoming. Thank you
Thank you so much for your kind words! We’re so glad to hear the ordering process felt easy and that our product images and measurements helped you find the perfect fit. It’s great to know delivery and tracking met your expectations as well. We truly appreciate your support and look forward to working with you again!
64 reviews matching