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Shopping & Fashion

PatPat

200 reviews

4.3200 reviews
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About PatPat

Data updated
Website
www.patpat.com
Category
Shopping & Fashion
Location
United States · California
Status
Unclaimed
Last 12 months
43 reviews
Replies to negative
97% (29/30)
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Is PatPat legit?

PatPat (www.patpat.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

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Bhawna Bhatia · 2 reviews · Experienced 2024-04-27 ·

I wanted to return certain items which…

I wanted to return certain items which were delievered late. I raised the concern to customer service. A person- honeylette helped me to process the return and refund very efficiently

Reply from PatPat2024-04-30

Thank you for sharing your experience with us! We're delighted to hear that Honeylette was able to assist you efficiently with processing your return and refund. Ensuring our customers receive timely and effective support is our top priority, and we're glad to have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

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Thea Beveridge · 2 reviews · Experienced 2024-04-26 ·

Great customer service!

I had an issue with sizing for my clothing and they responded and addressed it promptly and generously. Highly recommend!

Reply from PatPat2024-04-30

Thank you for your glowing recommendation! We're thrilled that we could swiftly resolve the sizing issue for your clothing. Ensuring our customers are satisfied and comfortable with their purchases is a top priority for us. Your recommendation means the world to us, and we truly appreciate your support.

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Jessica · 2 reviews · Experienced 2024-04-23 ·

Customer service was fantastic and very…

Customer service was fantastic and very prompt to assist me with my return clothes are so lovely from here and I’d highly recommend them x

Reply from PatPat2024-04-30

Thank you for sharing your positive experience with us! We're thrilled to hear that our customer service team provided fantastic and prompt assistance with your return. It's also fantastic to know that you love the clothes you received from us. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience with us!

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Carolyn Fotofili · 5 reviews · Experienced 2024-04-12 ·

Currency issue

Currency issue. When I ordered two items from patpat on a website that was supposed to be australian, the price was advertised in NZ dollars. The amount was $24. This amount was also on my order confirmation. When I clicked on a 'view invoice' link, these dollars became US dollars, and $41 was taken from my account. The way they did this was very misleading. I will not be shopping from Patpat again.

Reply from PatPat2024-04-24

Hi,Carolyn,thank you for your feedback, and we sincerely apologize for any inconvenience caused by the currency issue. We understand your concerns and want to address this promptly. Could you please provide your order number? So that we can investigate the issue immediately and we will take necessary measures to prevent similar misunderstandings in the future. Regarding your order, we will carefully review for any misunderstandings or errors. If any billing errors are identified, we will provide a refund or alternative compensation to address the issue. Please provide your order number or any relevant information so that we can assist you promptly in resolving this matter. If you have any other questions or need further assistance, please feel free to contact us. We are committed to serving you and hope to regain your trust and support. Thank you!

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Tarni Gupta · 1 review · Experienced 2024-04-22 ·

It was great experience to get very…

It was great experience to get very prompt reply from the customer service

Reply from PatPat2024-04-30

We're thrilled to hear that you had a great experience with our customer service team! Providing prompt assistance is a priority for us, and we're delighted that we could meet your expectations. If you ever need further assistance or have any questions in the future, please feel free to reach out. We're here to help!

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Laurie Marie Panzica · 1 review · Experienced 2024-04-14 ·

I made an error in shipping

I made an error in shipping , so I emailed right away to let them know they got right back to me I was surprised, cause it was a Sunday. Really good communication with them! This is 1st time buying,but I am sure I'll be back

Reply from PatPat2024-04-30

Thank you for sharing your experience with us! Providing prompt assistance is a top priority, and we're delighted we could address your shipping error swiftly. It's fantastic to know that despite this being your first purchase, you're already considering coming back. We appreciate your trust and look forward to serving you again in the future!

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Sam · 2 reviews · Experienced 2024-03-31 ·

Tracking order

I have been trying to get in touch with someone for over a week to track my order. No one responds and tracking on site doesn’t work

Reply from PatPat2024-04-16

We regret that we were unable to provide you with satisfactory service. To further resolve your issue, could you provide us with your order number or email so we can contact you?

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Jwan T · 1 review · Experienced 2024-04-10 ·

Asking for a refund / There was a bit of confusion about the…

There was a bit of confusion about the items that I've ordered and I've asked for a refund. The staff were very friendly and responded very quickly and fixed the issue without even asking me to return the items. Thanks and highly recommended this website.

Reply from PatPat2024-04-30

Thank you for sharing your experience with us! We're glad to hear that our staff responded quickly and resolved your problem. Your recommendation means a lot to us!

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Elizabeth Belden · 1 review · Verified · Experienced 2024-04-09 ·

I love the quality

I love the quality, designs and the fast shipment.

J
JL · 1 review · Experienced 2024-04-04 ·

Customer service agent was good

Customer service agent was good. Email response fixed the problem.

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Naya Bermudez · 1 review · Experienced 2024-04-05 ·

Good with getting back to me and helped…

Good with getting back to me and helped me a lot

M
Mrs Ellis · 148 reviews · Experienced 2024-03-29 ·

Glenn was really helpful curteous quick…

Glenn was really helpful curteous quick to respond with my recent query.. It’s a 10/10 from me 👍

M
Maureen · 1 review · Experienced 2024-03-06 ·

Loved the baby outfits I sent to a…

Loved the baby outfits I sent to a friend the only complaint I have is there was nowhere to say who was sending the gift and no gift receipt. This needs to be remedied. I had to call the person and tell them the gift was coming so she knew who it was from. Otherwise, no problems and the kids' clothes are adorable.

Reply from PatPat2024-04-09

Thank you very much for sharing your experience. We attach great importance to every customer's feedback, which is crucial for us to provide better service. We have received your suggestion about including a gift card with your order and will consider it seriously. Looking forward to providing you with a better shopping experience, if you have any other suggestions or needs, please feel free to contact us. Thank you again for choosing us and wish you a happy life!

J
Jessica Murnane · 1 review · Experienced 2024-03-08 ·

They need new hires

Pat Pat sent me shirts instead of dresses which took forever to arrive! The rude rep reordered them- but wait.. THEN proceeded to CANCEL the reorder without my permission. So now I have no Easter dresses as planned for 3 of my girls. TERRIBLE customer service and snide replies with repetition of nonsense.They held the order until I confirmed my order via email despite the fact that I confirmed everything on the phone. So I responded with "CORRECT" only for the girl to misinterpret that and ultimately cancelling my efforts to correct their issue with my order. I have to wait 15 days to get my money back! Prefer to talk to a robot over the last customer rep! Horrible experience. Shop at Shein instead.

Reply from PatPat2024-03-16

Dear Jessica, We sincerely apologize for the mistake with your order and any inconvenience caused by our customer service rep. Could you kindly share your Email Address and Order Number with us? We are committed to providing you with a satisfactory solution and want to ensure that you have received our refund and compensation. At PatPat, customer experience is our top priority, and we are eager to resolve this matter swiftly. We look forward to your prompt reply!

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Haneefa · 1 review · Experienced 2024-03-14 ·

Great customer service

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JAY · 1 review · Experienced 2024-03-12 ·

Total unsatisfied 1st time and last time customer

Unable to track package that I ordered over 2 weeks ago. When I contact Patpat, I am sent a message to pay a fee to get this information. I provided my order number, email, and date of purchase, but still not provided an update, unless I pay a fee.

Reply from PatPat2024-03-13

Dear customer, we are sorry for the inconvenience. Regarding checking your package information, you do not need to pay any fees. You can directly log in to the website below and fill in the order number and email address you used when placing the order to obtain your order complete information URL: https://us.patpat.com/guest/orderquery If you don’t know the order number or forget the email address where you placed the order, you can provide us with a convenient email address and we will help you find your order. In addition, regarding the email you mentioned about receiving the charging information, is it convenient for you to provide us with proof?

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Mirseda Dranga · 11 reviews · Experienced 2024-03-09 ·

I love the products you offer, they are really wonderfulYou are the best in the products you…

You are the best in the products you offer, a wonderful quality and material. I have always been very satisfied with both the service and the products I received. They are very good and unique.

Reply from PatPat2024-03-11

Thank you for liking our products and have a nice day! 😊

A
Audra Wright · 1 review · Experienced 2024-03-06 ·

I got an immediate response when my…

I got an immediate response when my purchase was not ordered and there was an agent on call to assist. Also, I got a response on my purchase that is in transit. I appreciate the help.

Reply from PatPat2024-03-07

Dear Customer, we appreciate your support and wish you a fantastic day ahead! 🌟

M
Musa Saad · 1 review · Experienced 2023-09-02 ·

Best App easy to use

Reply from PatPat2024-03-07

Dear valued customer, thank you for your support. Wishing you a wonderful day! 😊

Z
Zena Shikely · 20 reviews · Experienced 2024-02-21 ·

rubbish don't buy from these

i ordered £50 worth of baby clothes from this company the sizing is all over the place i ordered a swimsuit which wouldn't even fit a doll and it's 6 / 9 month's i have tried to contact customer services with no luck also tried to return but it's in Chinese ? i will not give up trying but i would like someone to help me return these items please ? unhappy will not purchase anything again!!!!! Zena Shikely

Reply from PatPat2024-02-22

We apologize for any inconvenience caused. Regarding your order 231Pat61, we have located the email from your contact on the 22nd at midnight. Our standard response time for emails is within 24 hours. Upon verification, our customer service has already responded to your email. Please check your inbox for their assistance in completing the return process. If you require immediate assistance, we offer 24-hour online support. You can reach us instantly through our online chat service.