About PatPat
Data updated- Website
- www.patpat.com
- Category
- Shopping & Fashion
- Location
- United States · California
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 97% (29/30)
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Is PatPat legit?
PatPat (www.patpat.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Wonderful company
They were so helpful and responsive and…
They were so helpful and responsive and helpful
The representative made an effort to…
The representative made an effort to help resolve the issue.
All items were good in design but I…
All items were good in design but I didn’t like the quality as it was shading colour and spoiled my baby’s inner wear and other shirts Order: #PAT-23319007. It was for Sydney Order was placed on 23/4/24
Reply from PatPat2024-05-14
We’re truly sorry to hear that you’re not satisfied with your recent purchase. At PatPat, we place great importance on ensuring that all our products meet the highest quality and safety standards, and we value every customer's feedback. Could you please provide your order number or email so we can contact you and find a suitable solution as soon as possible?
Great customer service
Even though I wasn't happy with the item, the customer service was very prompt and helpful. I will be ordering here again.
Good to order from if you only need the ONE item
This company is the most frustrating company to order from, especially sale items. It is perfect for parents that only have ONE child and only need the one item. If you have multiple children/family members, don't expect to get the sale price on all items....the limit will be ONE! I have never had a company that didn't want to make money by selling what they could and limiting their customers with how much they can purchase. Not real sure who came up with these ridiculous ideas. If there ever comes a time that customers become important to you, and you allow them to get the items they want, then please get back to me.
Reply from PatPat2024-05-09
We sincerely apologize for any frustration caused by our promotional offer. We completely understand that when purchasing matching outfits, it is often necessary to buy more than one item. We've passed your feedback to our marketing team and are committed to improving our campaign. At PatPat, we prioritize customer satisfaction and strive to enhance your shopping experience. Could you please provide your email so we can contact you and find a suitable solution as soon as possible?
WILL NOT BUY AGAIN!!!
I ordered several items on 4-22-24. They never left the warehouse. Order still says processing as of today 5-7-24 Called customer service said items would arrive by expected arrival date which didn’t happen. Horrible experience. Will not purchase again!!!
Reply from PatPat2024-05-08
We regret that we were unable to provide you with satisfactory service. To further resolve your issue, could you provide us with your order number or email so we can contact you?
Bought two jackets while ago as a…
Bought two jackets while ago as a present. I did not open. Big mistake. One of them is unripped
Reply from PatPat2024-05-07
We regret that we were unable to provide you with satisfactory service. To further resolve your issue, could you provide us with your order number or email so we can contact you?
Very helpful response to my issue
Thank you for helping and I enjoyed the…
Thank you for helping and I enjoyed the app and the team support response is really very fast and they help and keep contact with me tell the problem solved thank you very much you also very kind and nice
Where is my reward?
I was emailed a Pat Pat survey and the email said if I completed the survey I would receive $15.00 reward. I completed the survey, but never received my reward. I contacted an associate by Live Chat several days ago, but still haven't received $15.00 reward.
Reply from PatPat2024-05-05
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in issuing your $15 reward for completing our survey. Upon verification, we have confirmed that you completed the survey during the past few days. However, due to the holiday period, there was a delay in processing rewards. We understand the importance of fulfilling our promises promptly, and we are committed to rectifying this situation. Rest assured, we will ensure that your $15 reward is issued to you promptly. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience！
Super nice
Super nice! I like it
Great matching family outfits.
The website is easy to navigate and options are easy to select. Purchasing was simple and delivery was quicker than expected.
Very good value and quality.
Fantastic online store
Fantastic online store, updated clothing sales, with new products, Easy to use website, you can earn online rewards. Once ordered you get fast service, Clothing quality is above the average, Highly Recommend
Matching dresses
So far everything I've ordered I've loved
Good fabric but you should specify…
Good fabric but you should specify dresses according to season such as polyester is recomended in winter in Pakistan .while purchasing there is some confusion.
Reply from PatPat2024-05-05
Thank you very much for sharing your experience. We attach great importance to every customer's feedback, which is crucial for us to provide better service. Although our customers come from all over the world, we currently do not provide personalized recommendations for customers in different countries, and we are deeply sorry for this. However, you can use the search bar to find the outfit you need. We will continue to work hard to improve the shopping experience and make shopping more convenient and faster. If you have any additional questions or require further assistance, please feel free to contact us. Thank you for choosing us and we look forward to hearing your more detailed feedback.
Good quality fitted well
Good quality fitted well. Would recommend
Relocated my order.
I received my order, thank you.
Reply from PatPat2024-04-30
We deeply apologize for any inconvenience this may have caused. Could you please provide us with your order number? We'll promptly reach out to our logistics provider to investigate your order status and ensure we provide you with a satisfactory resolution. Your understanding is greatly appreciated.