Paypal (www.paypal.com) has a 1.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Well this is the second time PayPal refused to refund my money when being ripped off!! Both times through eBay and at a cost of about 1300 for two different transactions so clearly PayPal no longer look after there clients Ive now shut down eBay and PayPal never to yes either again taken issues up with ombudsman I will get my money
Received a debit card I never applied for, was on the phone trying to find out what was going on for over an hr of which 30mins I was on hold!! Still didn't get to the bottom of it,, I was put on hold again, so while on hold I deleted all my financial info online and closed my account, and then hung up!! Terrible Terrible company cutting back on staff, and for something like fraud you should be speaking to someone instantly because with these Paypal debit cards fraudsters can access your linked bank accounts and debit cards!! What an utterly useless Co!!
It is impossible to set up a business account correctly because PayPal automatically assigns the wrong country, with no option to change it. Customer support was completely useless and unable to resolve even this basic issue. Their only suggestion was to close the account, even though I had just created it. This means I am expected to complete the entire setup process, provide company details, go through verification, link a bank card, and only then close the account because PayPal selected the wrong country. This is an absurd and extremely frustrating process. Support agents appear to have no tools, authority, or practical ability to fix account setup problems. PayPal should either improve its system or stop pretending that customer support can help.
1 star is still over rated. these people are BRUTAL to deal with. paypal is the absolute bottom of the barrel garbage. everything on their bs site is broken. their support sucks. i cant finish a single thing with their GARBAGE automation.
I do not even want to give 1 star! Go on the chat and no one even responds then call and no one even knows what they are talking about. They cannot hear you and you cannot hear them only everyone in the background. Absolutely Pathetic!!
Ripped off for £115 thanks to these muppets and their automated systems. They provide zero protection from being ripped off online. If they do anything, it takes weeks for them to do a simple task. Personally I think they should be banned from operating in the UK.
Horrible and rude customer service. Worst I have ever experienced. Useless AI chat-bot. Its amazing what you can do with AI, but this takes the price of absolute worst implementation ever.
Why do businesses still use this rubbish. Buyers haven’t got time to mess about with their poorly designed app and systems! Can’t even use my valid card on there without them having a hissy fit!!!
PayPal have always been useful as a quick safe way to make payments. I discovered recently that they also have fantastic customer support. My call was answered within a minute, not the endless wait experienced calling any number of other big companies. They are based in Ireland with staff who speak perfect English. Monica and Ivana were both incredibly friendly, helpful, patient and knowledgeable. The problem I found with the PayPal app was not a familiar one, but we solved it completely.
I’ve been a PayPal customer for over 20 years, and my dispute (Case ID: PP‑R‑MKA‑634898114) has been completely mishandled from start to finish. I’ve been given conflicting and inaccurate information by multiple representatives. One told me the seller never responded. Another told me the seller did respond and that the dispute would be resolved on July 18. Most recently, the last person I spoke to on the phone told me the seller still hadn’t responded to the follow‑up and that I would be receiving my refund. I have been told this several times, yet I still have no refund and no update. I have requested supervisor callbacks repeatedly and not one single callback has ever happened. Every time I contact PayPal, I’m told a supervisor is unavailable or will call me back within 24 hours, and it never happens. I’ve been disconnected from chat while actively speaking to representatives, left on hold for long periods, and every interaction ends with promises that are never kept. On July 21, I emailed the PayPal complaints department with a detailed explanation of everything that has gone wrong. I received no response at all, so I sent a follow‑up email. I also updated my dispute case again requesting an update. Still no acknowledgment, no update, nothing. My complaint and follow‑up have been completely ignored. I paid for a service I did not receive, and PayPal has provided no communication, no follow‑up, and no accountability. I feel ignored, misled, and dismissed throughout this entire process. This is the worst customer service I’ve experienced in 20 years with PayPal.
Repeat payments taken without my permission. The only way to stop it, is to take your card off PayPal until you want to use it. When you have used it, take it off PayPal immediately. PayPal wont tell you this of course. Oh and dont leave any funds in your PP account.
Hard to get contact to a agent, All systems are over automate. The sevice was so bad I have decided to close my account with Paypal. I have spent all day trying to do so with no success.I am approaching 91yrs, but cannot get any verbal help. I did manage on a brief chat only for them to tell me I would have to find the company myself. Being that I did not know who was handling my payments I found this hard to do. I don't think I stand any chance of a refund. If anyone knows of any simple way to cancel accounts with Paypal, I would be delightd to know how.
less than negative two stars. There have always been random, glitchy, weird things that happen when trying to log into paypal. For example, they combined my business account with my personal too. Sometimes it won't log in, you have to exit out and try it again or use the business account email with the regular personal account password and it works. On top of the 7+ years of this happening and just ignoring it, I can't anymore. Apparently the checking account I've been using since I got the account (definitely more than 10 years ago, maybe close to 20) is""""" INELIGABLE """"""for using as a method of purchase!??? FOR PURCHASING DENTAL ITEMS LIKE FLOSS. they either fix this within the next day or I'm using shop exclusively from here on out. like, wow! maybe I shouldn't be shocked about this because of all the glitches, but I'm shocked!
Absolutely dreadful organisation. I use BoyleSports bookmakers, every withdrawal I make is subject to their “security” review which is basically them withholding my money for three days. It has now happened 10 times in a row, I keep asking for an explanation but their customer service beggars belief in their ineptitude and appalling “service”. No explanation is ever forthcoming, they do not care a monkeys. Avoid like the plague.
when there's a problem, there is zero customer support, just a useless AI bot that doesn't understand plain English. I deleted an old address from my Paypal account yet when I try to buy online, Paypal automatically fills any form with the deleted address. Rubbish. I wish these companies would use real people but they really don't give a damn about customer service, clearly!
I could not use the money I had on PayPal Wallet to pay for my hotel and couldn't transfer the money back to the bank account that I so easily used to transfer to PayPal Wallet! I have been trying to send a message and call all day. Absolutely ruined my holiday!
PayPal paid AdBlock £129.00 GBP from my account without my permission. I've been trying to get it back but haven't succeeded. Can someone please help?
Avoid using at all cost. User Interface on all PayPal service interfaces are beyond unusable. - Many basic features like downloading statements are restricted and needlessly difficult to use (unable to download more than a month, no history beyond 2018). Only avenues for support are a useless AI Chatbot that only redirects you away from actual help. Customer Service phonelines are just AI aswell. Impossible to use, avoid using PayPal at all costs.
if you have an issues with fraudulent charge on your card that showed on paypal...do not contact pay pal...i repeat DO NOT CONTACT PAYPAL TO FIX IT!!! contact ykur credit card holder!!!they will try what they think is the right way to fix it and if it is not...like in my case...ur stuck with the charge!! they adviced me to not do anything and stupid me listened to them! at the end, i was stuck with it and paypal reported me to collectors, now my credit score is screwed because of their mistake! i even talked to a supervisor and the lack of listening skills is out of this world!!!!all he kept on asking was..so, how are you going to pay!! unbelievable!!lesson learned!!!!!
If I could leave less than one I would. DO NOT OPEN AN ACCOUNT WITH THESE CLOWNS. I made that mistake. They gave me an initial line of credit of 4000.00 a year later they have reduced it too 2700.00 citing debt to income ratio. Even though I’ve eliminated debt. Paid off existing debt increased my credit score by 80 points. And had two of my other credit cards increase my limits by 500.00 each. Pay pal is a scam. STAY AWAY. Customer service is NO HELP.
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