Paypal (www.paypal.com) has a 1.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Run from this service. They have a 1.3 star rating. it doesn't get any lower. If you haveproblems with Paypal - please write the FTC with a compalint(Federal Trade Commision). Very easy to do. Not surewhy Trust Pilot doesn't have a warning here.
I wish there were a 0 stars option. I had a fraudulent charge on my PayPal account, one that I proved multiple times I did not authorize. (Even though I had authorized other charges from this company.) Since I discovered this, I searched for the company, and they have a reputation of similar fraudulent charges. (Lesson learned.) PayPal moved my dispute around and I had thought I would finally get my stolen money back, but instead I received an email denying my case and if I wanted the documentation, I had to write a letter and mail it to their address in Omaha. (A physical letter, that they can claim was never received, and whatever evidence they send me, they can claim was lost in the mail.) I will NEVER use PayPal again and cannot believe they allowed this company to steal my money.
I want to share my experience with PayPal; their service is terrible, and I do not recommend using them. I opened a PayPal account while I was under 18 and never made any withdrawals. When I turned 20 and tried to withdraw funds, they restricted my account; even after money arrived in the account, it remained restricted, and I couldn't withdraw it. I created another account and submitted all the requested information. When I tried to link my bank account, the system forced me to wait seven days. I waited, and for a month, I contacted them weekly to resolve the bank account issue. They even told me to wait until the 27th. I opened a support ticket, only to be told there was no solution other than waiting another seven days. To this day, I still haven't been able to withdraw my money, nor have I been able to speak with a manager or supervisor to resolve the issue.
super. used for many years
I have all of the information stating that I gave the customer the product and the PayPal literally said that I didn't and took my money back and now is making me pay PayPal back don't use this for any transactions ever they are horrible their customer service is horrible don't use it
I wish I could give no Star, this company is awful, you can not get in touch of anyone, trying to cancel your account, I was on the phone on hold for over an hour, which was cancelled, tried again no success, you continue to speak to AI a robot I was subjected to fraud and want to cancel!!!!!
Absolute scum, just stopped my withdrawal of my own money, still won't give it me and not helpful in the slightest, I will never use them again after this and I'm considering getting the police involved. Don't use PayPal there are much better apps, this is prob the worst all round
Poor Service, customer care is horrible.
I have had an account since 2009. It was rocky at first but once you prove your honest PayPal is a great company
I had the worst experience with customer service with PayPal it's hard to get a hold of a agent and buyer protection does not always hold up when it comes to PayPal so you have to be at your own risk when picking a website that you want to play on if you're choosing to pick a platform that offers prize redemptions because even if you buy gold coins and play on a platform and they don't let you redeem PayPal will not honor its buyer protection.
PayPal is one of the worst companies I’ve seen trying to get a refund is like pulling your teeth one person tells you that your refund is going through and then they say it will be on the 1 st I don’t think it should take that long I have been a customer for six years but know when my refund is returned I’m pulling the money out and closing the account that money was from the Red Cross my house burned down and now I’m homeless and have no money
This is the worst service you can use on the Internet. Impossible to cancel your account. A rabbit hole of pure BS. If I could gibe it a zero, I would
you'd think after 30 years, this grotesque company would learn how to write a proper interface, but nope. slow, unintuitive, buggy, complete trash. i hope this company ends up bankrupt we have enough trash on the internet as it is.
One payment go from my PayPal same time apply for refund PayPal not refund bad service
Wow! Paypal has really went downhill I'm pissed! They used to look out for the consumer. Would go to bat for you against these scammers. This is why scammers take PayPal now. PayPal rules in there favor with no proof of delivery! 2 times this week alone.
THIS IS WITH REGARD TO ONLINE SUPORT VIA EMAIL. ANOTHER REVIEW REGARDING TELEPHONE SUPPORT GETS 5 STARS. Online bot support Raised a complaint regarding non delivery of goods from Orange Valley through FXYL delivery service (which I have since discovered has a history of links to undelivered items with fraudulent claim of delivery notes). Paypal closed the case saying seller showed delivery had been made. I asked for evidence (signature, photo) but nothing forthcoming. A small amount of research would highlight that I am not the first to raise exactly the same complaint. Paypal is enabling fraud with it's lax approach to investigations requested by it's customers. Zero protection no matter what they claim.
I have used Paypal for many years. Until recently, I would have rated them highly on the basis that they stood behind me when a retailer was not providing proper service. Recently, they let me down. I purchased a beauty item. A few months later I was sent a message that the beauty item was being sent again (i.e., I had "subscribed" to receive it regularly). I had no memory of subscribing AND I wouldn't have purchased it if that were a term. They admitted that it's "very hard to see" that a subscription is being added to the initial order. I expected Paypal, solely on the basis that the retailer acknowledged that buyers were being sold a subscription that is "very hard to see", to stand behind a long time loyal customer. They didn't. I fought, hard, and eventually got a refund but Paypal did nothing to assist me. I've used PP for so many purchases and for transferring money around the globe. I'm seriously considering cancelling my account.
14 years as a customer, and this is how I’m treated. Absolutely appalling. I have been a PayPal customer for over 14 years, and I have never experienced customer service this poor. My dispute has now been ongoing for over 100 days. Barclays issued their final decision on 18 May 2026, yet PayPal’s own Resolution Centre still shows my chargeback as “Under review.” When I asked PayPal to investigate why their own system still shows the case as under review, they repeatedly refused to investigate, refused to escalate my concerns, repeatedly told me to contact Barclays and then simply closed the chat. I wasn’t asking PayPal to decide the chargeback. I was asking them to investigate why their own records had not been updated. Instead, I received scripted responses that completely ignored the issue I was raising. The delay has had a devastating impact on my finances. I have had to rely on credit cards to pay for food, rent and essential bills while waiting for a refund that should have been resolved months ago. As a customer of more than 14 years, I expected far better than being passed around in circles and having my concerns dismissed. I have now lost all confidence in PayPal’s customer service and complaint handling. I will be referring this matter to the Financial Ombudsman Service and asking them to consider the financial hardship, distress and inconvenience caused by the way this case has been handled. A company that closes chats instead of resolving problems is not one I can recommend.
Paypal represents company that conduct fraudulent activities. I was recently charged three times for an order I placed once and PayPal refused to revere the charges. Terrible company.
Attempted to send money to family during a desperate situation. It failed with little to no info as to why other than that "there was a problem." Thankfully Paypal was helpful enough to give the suggestion of "try again later." So I did. Several times and even with a few different people. After all of this and a couple of phone calls to them they were kind enough to point out that they had locked my account for 72 hours for too many attempts to send money and this couldn't be cancelled. Thanks Paypal for being utterly useless when it really counts.
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