Paypal (www.paypal.com) has a 1.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Rok Pogorelčnik · 4 reviews · Experienced 2026-07-01 ·
★★★★★
Paypal support - resolution of a problem
Be aware, very very very bad support (you cannot call it even support).
1 month ago I canceled a bank transfer payment to paypal (as the refund had the status completed). As I didn't want to pay twice to a customer refund.
Now as a "punishment" they deleted my bank account from PayPal.
I contacted PayPal to add the bank account - error. They told me to wait 3-4 days to reset. Now after 1 month stil doesn't work.
No support at all - they don't even give me the error that is causing this, nothing. Just the copy paste stuff "I know its frustrating etc"....
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Jay · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Had to open a case against a…
Had to open a case against a marketplace seller who would not collect a item that was not as shown on website. Paypal asked for information which I gave. The outcome was in favour of the seller.
I will be closing my Paypal account to these can't be bothered excuses as soon as possible!
PayPal is a great company. I am surprised to see such a poor rating
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Jakub · 3 reviews · Experienced 2026-07-30 ·
★★★★★
Thieves
Thieves! Thieves!
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Arnold Juve · 1 review · Experienced 2026-07-30 ·
★★★★★
Absolutely terrible experience
I genuinely don't understand how a company this large can make something as simple as linking a bank card into such a ridiculous process. I submitted all the documents PayPal requested and waited for the verification. After contacting customer support, I was told that my documents/account were already verified. Great — except I STILL couldn't link my card. I literally tried linking the card while I was on the phone with the support agent, and it still didn't work. Instead of actually fixing the problem, I was told the issue had to be escalated and that I now have to wait another 48 hours. So apparently I'm "verified," but I'm not actually able to use the account properly. Nobody can clearly explain what is wrong, and every step seems to result in another waiting period. The entire experience has been unnecessarily frustrating, confusing, and time-consuming. I shouldn't have to spend days dealing with support just to link a card to an account. PayPal seriously needs to improve its verification and customer support processes. This has been an absolute nightmare.
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Michael · 11 reviews · Experienced 2026-07-30 ·
★★★★★
Buyer Protection - NO Longer Exists!!
I bought an item that ended up being not as described, seller refused to provide a return label. I opened a claim with Paypal and provided all the significant evidence - they also wanted to me to pay the cost of return shipping although it is the sellers fault. If buyer protection no longer exists then what is the point of using Paypal??!! No wonder their stock value has collapsed.
Closed my account after 20 + years i've had enough of their BS , just avoid them not worth the stress or time to deal with and don't start me on a refund process or the endless BS of the resolution process Lord above trust me folks its not worth your time dealing with them, i'm finally done with them and feel so much better for it , plenty of other options out there
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Bobby Britt · 1 review · Experienced 2026-07-12 ·
★★★★★
Honest I am
Honest I am. Pay Pal has terrible customer service. Quick to close a dispute in favor of seller. Paid for express shipping twice one shipped in 9 days and another 15 days. Pay Pal AI customer service (they don't have live people ) said be patient give seller time. Express means exactly that. Lesson learned here. I will say they are quick to pay.
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shaymaa · 3 reviews · Experienced 2026-07-28 ·
★★★★★
PayPal permanently closed my business account, wrongfully withheld my $1108 balance, and added an unfair -$956 negative balance!
I am utterly shocked and disappointed by PayPal handling of my business account (Zeustop-up) Without any prior warning valid explanation or concrete proof of a policy violation PayPal permanently limited my account
As a verified and trusted seller I have fully delivered all services to my customers
I hold complete proof evidence and official invoices for every single transaction on my own website
Despite this they completely wiped out and withheld my entire available balance of $1108 and on top of that they slapped an unjustified negative balance of $956 on my account!
When I contacted support I was met with cold automated messages stating that the decision is 'final' and refusing to review the case or look at my evidence
Freezing a legitimate digital business's funds is damaging enough, but seizing all hard-earned money and leaving the account in debt while services were successfully delivered is completely unacceptable. I demand an immediate investigation by senior management, a full release of my $1108, and the removal of this unjust negative balance
I have been using Paypal since 2006, for nearly 20 years!
Over the last years they changed the user interface, in a state that you need to be a hacker to find out how to CANCEL an automatic payment or search Google and AI for it.
But the most important problem which is happening for 6 months now, is this:
When I use Paypal to do an online payment and I don't have enough balance left in my Paypal account, then Paypal is trying to charge my bank account for that amount every 2 days. For security reasons, I have set a 2nd bank account for payments, which is usually empty. So Paypal can not grab the money from there.
I am trying to Add money to my Paypal account. I tried several credit cards of several banks, I tried Revolut, but NOTHING happens!
I always get the error message: "Something went wrong. Trying again may fix the problem".
Not only this, but on the top of that, when I receive a payment from a client, then the negative balance is reduced, BUT Paypal is trying to charge my bank account again, with the INITIAL amount !! They do NOT even recognise that I owe them LESS money!
Seriously? What are your developers doing? This happened 3 TIMES in the last 6 MONTHS, and I have mentioned this 2 times in the email support and 3 times in the phone call support! Just fire a bunch of developers and QA staff and hire new ones if you can not fix this groundbreaking bug!
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Feofan List · 20 reviews · Experienced 2026-07-29 ·
★★★★★
You cant close your account
You cant close your account. Stupid support cant understand simple words : "I want to close my account right now". Paypal scams money for not using this account during 1 year. They are really LowQualityCompany
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Chris C · 6 reviews · Experienced 2026-07-27 ·
★★★★★
Disgraceful company
Disgraceful company. I used them as a one off when reselling festival tickets and they blocked my account saying they wont pay me for up to 120 days. They provided no feedback to why the limitation was put on my account or how to remove it e.g. provide bank statements or more ID. It cant be legal how they can just steal or hold your money this way.
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Jesse · 1 review · Experienced 2026-07-29 ·
★★★★★
It's one big scam.
Worst online finance company OAT locked my money up for 180d that time has finished and i still cannot withdraw this money
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Kat · 1 review · Experienced 2026-07-29 ·
★★★★★
PayPal stole our only donation
Paypal stole a 25€ donation from us, and demanded I give them a scan of my face, my ID, and a bunch of other sensitive info. They said it would be shown to donors with no way to disable it. I made PayPal to receive voluntary donations for my free services. My first donation was from a friend, for a good start. I can't refund the donation unless I give them my info. I can't close my account unless I give them my info. I can't even remove my email or stop them from bothering me unless I give them my info. Did I mention if I give them that info, anyone would be able to dox me? Their support agent was a complete slimy jerk who left the chat after about 20 seconds of inactivity because I was reading, saying she "isn't seeing any new messages from me". Never use PayPal.
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Aqsa · 15 reviews · Experienced 2026-07-29 ·
★★★★★
Customer service has gone from bad to worse
Customer service has gone from bad to worse. I disputed a payment as the seller had not provided the service I paid for and in the process had caused my kitchen to flood. I had attached pictures as evidence for the case. The case was closed in sellers favour because apparently they didn't see any issues with this
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Code Geek · 6 reviews · Experienced 2026-07-29 ·
★★★★★
Terrible support
Platform is fine but support is horrible
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Helen Henshaw · 6 reviews · Experienced 2026-07-29 ·
★★★★★
I have been on the phone to paypal on…
I have been on the phone to paypal on hold all morning to be cut off 5 times when i go on chat as soon as i start to type the dispute a notice comes up and i cant see what im wrighting
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James · 17 reviews · Experienced 2026-07-29 ·
★★★★★
Absolutely no help at all in trying to…
Absolutely no help at all in trying to get my money back
PayPal Resolution Centre investigated and reversed unauthorized charges made on my credit card by an online retailer
I made an online purchase with a company called HaloGrow or Lulutox for a hair product. Using PayPal to pay for the product.
HaloGrow charged me once through PayPal for the item I ordered, ($65 US) but HaloGrow then charged me more ($79 US) - a second time - for an item I did not Order.
I made a complaint through the PayPal Resolution Centre. PayPal gave me a temporary refund of the unauthorized charge ($79 US). I sent them documents and detailed information about the scam. PayPal then investigated and asked me to respond to inquiries from HaloGrow as well. I did so. PayPal approved my complaint and made my refund permanent. Simultaneously, once they knew PayPal was investigating, HaloGrow responded with an Offer to refund my money. Previously, HaloGrow would not refund, saying the product was already shipped although they said I could file a return and request a refund after everything arrived.... even though I submitted a claim within minutes of placing the order and then becoming aware there were two charges via PayPal instead of one, as authorized. So PayPal went to bat for me and refunded the scam. Thank You PayPal. REALLY APPRECIATED. We need more honorable businesses like yours.
Paypal went from Hero to Zero
I have just cancelled my Paypal account, for the first time in years using Paypal, i felt completely unsafe with their service.
After oppening a case because seller only refunded me part of the payement, Paypal didn't even care about my proofs, went directly to ask things that had nothing with the case. All last cases that i oppened against sellers not being honest, Paypal didn't even care about it, saying that it was against their policy.
A simple case was turned into knightmare, because they didn't even care to understand what was happening, and in the end decide in favor off the seller.
Or at least it is what they say they do.......
