Paypal (www.paypal.com) has a 1.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Terrible customer service. Opened despute as received wrong item of furniture and company would not accept fault or offer solution. Without any discussion paypal decided I had to send item back at my own cost. I responded to say as I didnt order item the company would need to arrange delivery and given their lack of interest in sorting I didnt belive they would refund the item if I returned it. Again no discussion and paypal closed case in sellers favour as I didnt provide tracking number. According to their customer services I am legally responsible for meeting the cost of return for an item I didnt order. Not true. Cant reason with them they just cut me off. No protection at all
Been using PayPal for 21 years. So clearly fine until I hit a problem with supplier where I'd used PayPal to pay for goods. Found you don't get Section 75 Consumer Protection with PayPal. Also found you don't get to speak to a human being and even though you supply all the evidence you ask for they still find in favour of the supplier - who is presumably paying their commission. Won't be using them again
I didn’t receive my order I complained to PayPal they make a case about for 16 days,I got response from them I lost my case, I complained again another 16 days I ask for prove of delivery they said was delivered to my house, they are in favor of companies this wasn’t the first time as been multiple times they failed to protect me, I don’t use them again
I recently signed up for PayPal Credit as you could set up a direct debit to automatically pay your balance at the end of the month. The chaos in setting up the direct debit has been unbelievable.
The first direct debit was entered into the system but didn’t work so I deleted it. When a second was set up by PayPal staff, it was going to pay on the wrong date so it too was cancelled. On the 1 August (yesterday) with no Direct debits functioning I went to pay my balance outstanding but couldn’t because the PayPal Credit account messaged that the full balance had already been scheduled. I went to the direct debit section which said the direct debit was active which it could not have been. It also said “we’re working on it”. To avoid late payment penalties I paid the minimum under the direction of PayPal staff. This morning I get email notification that this minimum payment had been rejected. The email explained that “If you have already paid your minimum payment for this statement, no late payment fee will be applied to your account, and we won't report it to the Credit Reference Agencies”. Unfortunately, with no direct debit and attempts to pay directly being rejected, I suspect PayPal credit will indeed try to impose fees and interest.
I have registered a complaint with PayPal which itself was not a breeze and there are 2 issues to be aware of. The complaint section does not give you sufficient characters in the “complaint” and “what would you like us to do” boxes to give a sufficient account. Secondly, at least 3 times whilst in the process of trying to lodge the complaint, I was logged out of my account and lost the partially completed complaint. I’d like to conclude that my experience has been nothing more sinister than utter incompetence and you don’t get the courtesy of an acknowledgement when you lodge your complaint.
Finally, I keep getting notifications from PayPal that I have a message. It seems that every time you open the message centre, it generates a new message and notifies you. It’s self perpetuating and ridiculous.
Probably the worst company i've had to deal with, used it only to get paid from twitch, for 2 years worked fine, now i stopped streaming, moved countries and have to close the account, removed it from twitch, removed all the cards, everything in the account is gone, yet they dont allow me to close it to create a new one. Live agents are incompetent as hell and take forever to respond, just remove all your cards and use Wise or revolut, paypal has ran its life.
If you dont have an account, dont bother creating it.
Was (past tense) with them from 2004... and had two accounts one for personal and one for commercial!
But... They went the way of the AI goofy bird = Artifical ... and went totally defink, and 100% totally use-less for doing any transactions out or into either account, for any payments, or money transferring to either account,
So by buy, forever!
Paypal helps scammer reverse lookup to scam you
When you report money taken without your consent by reverselookup.com paypal say you signed agreement which I never did so far as I'm concerned paypal is unsafe site now as they as corrupt as reverselookup.com they both I have reported to fraud uk think it about time paypal answers to there scamming help to fraudsters
Bought a citizen watch online from a London based seller. When it finally arrived it was obviously counterfeit. I raised a ticket with PayPal and after providing photographic and email evidence of my purchase and poor quality of goods. The seller insisted that I have the watch examined and certified by a jeweller with copy's of their own qualifications and business resume. A service that in the UK usually costs in the region of £250/450 far out weighing the cost of the item. When I pointed this out I was ignored and PayPal eventually found in favour of the seller.
Paid for some sandals using PayPal. Thought my money was protected but NO, the sandals broke the first time I wore them, I contacted the seller but all they would offer was a refund if I sent them back to China (company said they were in USA), I explained that the return would be too expensive and received another email saying the same thing. I contacted PayPal who opened a case and contacted the seller, the seller wanted me to close the case in order to release the payment so that they could refund me, I refused because I didn’t trust them so I escalated to a claim, I uploaded a photo of the broken sandals with the reason for escalating to a claim as ‘damaged/ broken / not as described but PayPal denied my claim and now I have now to go! The seller still hasn’t had the money though and it’s not the first time that a seller doesn’t get the money despite a dispute being ruled in their favor
This organisation is a disgrace and in fact lies about buyer protection. I have had enough of their "don't give a toss" attitude and after using them exclusively for a long time, I have had enough and will NEVER use them again. Appalling organisation
I paid an outstanding balance and PayPal took the money out again. Now I have no money in my bank account and several bills I need to pay. I’ve been told this probably won’t be rectified for over a week. PayPal has thrown me into debt and I’m terrified. I cannot pay my bills. Customer services keeps insisting they cannot do anything. They had no issue taking our several hundred pounds from my bank account, but solve the issue? They can’t do anything right now.
Edit: The money was taken from my account on the 30th July. It is now the 4th August. I’m receiving emails for bills that have been rejected by my bank. PayPal customer services and told me not to worry and that the money will be returned. They simply don’t care. “Don’t worry” about the debt they have put me in.
Update: now they’ve changed the date to the 14th! They’ve sent me into debt and I can’t even pay my car tax. This is unbelievable.
The ultimate HAS-BEEN of the financial world, they will absolutely fleece you in the very first transaction because they KNOW you'll never use them again once you've used them once. They've fallen behind the competition so ripping everybody off is all they have left.
Don't use paypal, this is a legit review
They charge you a 3% fee for keeping your money safe and they didnt't,
it says 180 days money back guaranteed if you list it down as goods and services and I did and they refused to give my my money back.
Now i'm £50k in the hole after buying a business and they say I can't have my money back, also the court surprisingly said I couldn't have my money back
They are on the site of scammers now because i was scammed out of some Chinese company by using their PayPal to buy grass seed but they sent me some thing that i couldn’t find and first i bought 1 bag but they charged me more than one bags and then i reported to PayPal about their service and warned PayPal about their scam but PayPal still give them my money so PayPal can get percent out of it.
Reliable buyer protection when merchants let you down.I highly recommend PayPal for their excellent dispute resolution. When DoorDash delivered an order to the wrong address and wrongfully denied my refund claim despite ring camera footage that I submitted that recorded the entire conversation, PayPal stepped in to protect my funds. As a personal shopper, having a payment network that actively fights for its users against bad customer service is invaluable. Five stars for their support and fraud protection!
Found in seller favour of a brand new with tags item and delivered a 2023 rusty pile of rubbish
I will be using paypal very little and only as a last desperate resort in future, I bought an item what was sold as brand new with tags, what i recieved was 2 years old, rusty with major faults, i put a claim in with paypal and guess what they said, its nearly as described , its nothing missing and no faults, even thuogh i sent the proof for everything i said, i even told the seller i am withdrawing during the first 14 days, i tried to work with the seller for a partial refund but he was taking the pi** , i put another appeal in to paypal thinking that a computer must have gone through my first appeal and again paypal took the side of the seller , how can someone be allowed to sell an item brand new with tags, and its 2023 with rust , paypal you have shown me that you are a total disgrace, you hide behind it was as described when clearly it was not, you have lost 99.9 per cent of my custom . N Chadwick
