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Money & Insurance

Paypal

201 reviews

1.3201 reviews
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About Paypal

Data updated
Website
www.paypal.com
Category
Money & Insurance
Location
英国
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
0% (0/184)
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Is Paypal legit?

Paypal (www.paypal.com) has a 1.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.

What people say

P
Paulo Teixeira · 37 reviews · Experienced 2026-07-31 ·

PayPal business don’t recommend BEAWRE

PayPal business total scam

M
Mira · 3 reviews · Experienced 2026-07-30 ·

They Cheat You Out Of Your Earned Rewards

The worst! I've been a customer for over eight years. With this company, if your personal information changes, such as a telephone number or email address, you lose all your cash back rewards because you must obtain the same email address you signed up with, according to their customer service department. Never heard of anything so ludicrous in my life. I have lost out on over three hundred dollars of cashback rewards because of their ridiculous policies and procedures. Email addresses and phone numbers can change sometimes. I look forward to paying off my credit card bill and closing the account. I can't take it.

B
Bling Beauty · 2 reviews · Experienced 2026-07-31 ·

Be aware!!!!!!

Be aware!!!!!!! They will ban you on purpose and keep your money for 180days!!! They are using AI system that is banning everyone and anyone!!! Horrible customer service and rude agents

T
Thomasenia WATTS · 2 reviews · Experienced 2026-07-31 ·

I am sick of all this secuity crap

I am sick of all this secuity crap. First a text. Then i have to go to my computer to get another code after the first code from my phone is put in. No wonder i dont use it much anymore. If im not at home im screwed.

D
Daniel Lainez · 1 review · Experienced 2026-07-31 ·

Awesome easy to send n receive mo awesome $ service

Awesome easy to send n receive money

I
Irfina Darmawanti · 2 reviews · Experienced 2026-07-31 ·

Very bad customer service

d
don · 3 reviews · Experienced 2026-07-31 ·

I tried to close my account

I tried to close my account and I could not close it unless I give them a photo ID I'm not giving PayPal my face or any money PayPal make it to hard to close and account

What happened to Paypal!

What happened to Paypal!? Paypal used to side with the consumer, If you threatened a Paypal dispute the seller would immediately try to work things out with you because they knew PayPal would side with you. I guess thats not the case anymore and paypals service is nothing more than a glorified money transfer service with ZERO consumer protection. That's been my experience when dealing with them in a dispute on Aliexpress. I puchased a RAM kit which arrived dead on arrival. Later i also confirmed with Samsung that the item was FAKE. When i contacted Aliexpress they were unhelpful. So i lodged a paypal dispute. I have been forced to jump through numerous hoops including sending the item back to the fake item seller at my cost! signing customs declarations, providing non stop proof and evidence. The item hasn't even arrived in China yet. I provided the tracking info and receipt showing the postage paid and tracking details and have been patiently waiting for paypal to get back to me. I then get an email from paypal this morning saying they have sided in the sellers favour because the item hasnt arrived with the seller yet. are you serious?! if their system checked the tracking which i provided it would show the item is with customs in China! I had to then make a phone call and demand the case be opened again and escalated. Even if the case is resolved in my favour at this point my confidence in the paypal service is absolutely destroyed, i use paypal for a lot of purchases and moving forward i am going to severely limit my use of their service in future. Its unfortunate to see im not the only one with this experience, paypal would do well to adjust their policies as their days are numbered. Every consumer you burn is one 'paypal reviews' google search away from never using your service again. At this point ill just deal directly with my bank. They seem to offer better protection

Absolute failure to protect me in a phishing incident

On July 13, 2026 I unfortunately opened an invitation in my gmail account from my sister that turned out to be phishing. The one resulting problem I encountered was significant – my PayPal account was compromised and someone ordered thousands of dollars of cell phones from the a store and charged my bank account. Unfortunately, my first call was to PayPal. I had assumed that as a technology company PayPal would provide great support for its platform. I had no idea how mistaken I would be. PayPal would not hold or stop the transactions and someone in another state received the telephones. Within several weeks, not only had PayPal taken an unacceptable amount of time to review the transactions, they would not say that they were fraudulent. Fortunately, I learned that my bank was, in contrast, genuinely helpful and immediately responsive. They should have been my first call! During this process, I removed my bank account and all my cards from PayPal. For an unexplained reason (and I'm still not sure how they got access), after a couple of weeks PayPal deposited money in my bank account. Then they immediately wanted it back and began sending me debt collection emails. I was forced to reconnect a debit card to PayPal in order to return the money. That was extremely disconcerting, considering how deeply I now distrust their services.

I used to always trust PayPal to help, now they are absolutely useless. No buyer protection at all.

I used to always trust PayPal to help if anything went wrong with any sellers - recently Shein have been taking customers returns and not refunding them (there’s thousands of people complaining about them) and PayPal sided with shein on both of my cases. Shein now have my returns and my money and PayPal have done absolutely nothing to help. Their live chat is also now awful! It used to be fantastic and the people were so helpful and now it’s just someone that takes 10 minutes to even write a reply and then sends you the same generic template response saying they can’t help. PayPal have seriously fallen off with their buyer protection and customer service - I’ll no longer be using them, and by the looks of it a lot of people feel the same way as me!!

Absolutely horrible!

Absolutely horrible!! Had a recurring payment on a service I only agreed to use once. Despite me contacting them, Pay Pal kept refunding me than re-paying the merchant again and again after I had canceled the service. Then put the onus on me to give them more and more information. I attempted to cancel my account SIX months at least after the issue was still not resolved and was only offered to 'escalate it to the back office' then asked me to keep checking my email for the result. On top of that, they sent me a credit card I never wanted nor asked for. I canceled it last September 2025, It is now August 2026 and I found an email in my junk folder that it was still active! IDK where this company went wrong. I used them for 22 years confidently. I am a nurse so please trust I am not in the business of a 'revenge' review. DO NOT USE THEM. If I can save anyone from going through an exhausting, unnecessary experience as I have, I will. They 100% side with sellers and scam their customers. I'm wondering if they get kick-backs at this point.

Threw me under the bus for their failure

I bought some weights and had every reason to believe that payment went through automatically. I received messages later that I suspected were scammers, which is reasonable. By the time I found out it was genuine, I tried to pay several times and they did not help me with my queries or help with failing payments. I eventually made payment while struggling with their technical issues, but they have been throwing me under the bus for their own failure. I paid in full but they reported me for late payments and, to date, refuse to acknowledge that this was their own fault and that I acted in good faith. Do not use Paypal. Ever. There are more ethical fintechs out there. I will be taking legal action and encourage everyone who was deliberately messed about by their service to do the same, until they learn some business ethics.

Toxic customer service

If I could have given a negative, I would. The live agent in the chat room directed me to phone representative. Phone representatives just hang up on me for NO REASON, and my problems remain unaddressed. Don't trust the rewards shown up on their app's home page. You won't get any rewards back, and no rep is going to address your issues.

A
Alex Boyko · 2 reviews · Experienced 2026-07-29 ·

The buyer filed a claim

The buyer filed a claim, picked up the package from the post office (signing for it), and PayPal refunded his money. PayPal panders to fraudsters and robs honest sellers alongside them.

p
proline · 2 reviews · Experienced 2025-08-12 ·

The fastest online transition and safe…

The fastest online transition and safe site to keep you money online

C
C West · 10 reviews · Experienced 2026-07-29 ·

PayPal support online scammers

PayPal support online scammers , cybercrime of all sorts and online fraudulent activities.Seems Paypal give scammers the upperhand as they dont listen to verified users! Terrible customer support service, terrible payment service. AVOID IT!!!