Paypal

They froze my business funds for no reason, then let a six-year-old spend $400, then pointed at the bank, and the merchant.

Start with the part that should matter most to anyone running a company. PayPal froze funds in my business account with no explanation I ever received. Not a fraud alert I could resolve, not a documentation request I could satisfy. Money I earned, held, on their timeline, for reasons they did not explain. I used them for merchant services. I will never route a dollar of business volume through them again, and I will not recommend them to another operator. The consumer side is what finally ended it. On June 19, 2026, my account absorbed eight-plus consecutive charges from a single merchant inside a few minutes. They ran from $0.99 to $99.99 and totaled roughly $400. Three of them were near $100 apiece: $99.99, $99.99, and $94.99. Every one of them was my six-year-old tapping buttons in a mobile game. Not one triggered a verification prompt. Not the fifth charge. Not the eighth. Not three separate hits at around a hundred dollars each. A rapid burst of mixed micro and macro transactions from one merchant on one device in one sitting is a textbook velocity pattern, the exact thing a payments risk engine exists to catch. Theirs caught nothing. Then came the shell game. I filed an unauthorized transaction dispute, which is the product PayPal advertises. The merchant said they could no longer refund because PayPal controlled the case. PayPal declined to make me whole and directed me to my card issuer, Barclays. Barclays told me PayPal should have squared it away, because PayPal is the entity that processed the transactions and holds the relationship with the merchant. Three companies, one $400 hole, and every one of them insisting the responsibility sits somewhere else. That is the whole product. PayPal collects a fee to stand between you and the merchant, and the instant something goes wrong it becomes a pass-through pipe with no responsibility for what flowed through it. A card used directly gives you chargeback rights with actual teeth. PayPal gives you a portal and a form letter and a phone number for someone else. Years as a customer, on both the consumer and merchant side. One afternoon with a first grader and a screen exposed exactly how thin the protection is.

Would like to give zero stars frankly

Would like to give zero stars frankly PayPal Consumer Protection is 'designed to safeguard buyers' when purchasing online' Frankly this is a joke. Case opened after an unfortunate incident with a scam website. Five weeks on and all Paypal say is case is 'under review', then extending the deadline by five days until it expires and they extend it again. I used to trust Paypal but clearly they no longer offer any kind of assistance

I was scammed by riseguide

I was scammed by riseguide. Took 2 unauthorized payments. Followed protocol to cancel. Opened case. Provided supporting docs and email and sided with riseguide. Never trust paypal to have your back. Old business model. I Uninstalled. Never to use again

PayPal owes me money

PayPal owes me money I had a customer send me $1000 PayPal took $30 automatically then held my money for 2 weeks then to get my money I had to call a verified my account which cost me 1.95 but It over drafted my bank account and my bank charged me a $25 fee for over drafting i will never use PayPal again

They reversed my $26 payment without…

They reversed my $26 payment without providing any meaningful explanation. The only email I received simply said, "We found a risk." I later contacted their support, and they explained the reason, which I appreciated. However, it would have been much better if the initial email had included a clear and brief explanation. That would have saved time and avoided the need to contact support, I believe they can provide a much better service through clearer communication from the start.

Very helpful and supportive

This is the second time PayPal has helped me this year. First a trader selling cheap gear, now a refund for a no show order that bounced, and the owner hung up on me. Took a while for the AI to connect me, hence the 4 star not 5, but sorting the issues was straight forward. Both people i spoke to were very supportive and understanding, maybe because i politely asked for their help. Thank you.

They will steal your money

Who are the biggest crooks, Aliexpress or PayPal. I wanted a partial rebate from Aliexpress for sending me dangerous equipment. Paypay after waisting my time and asking question that already had been answered did not support me, thus aiding and abeting stealing my money. I will be closing my PayPal account with immediate effect. I suggest if you want your money to be safe you do the same. May I suggest you close your account sooner than later as I have already spent 2hrs trying to close my account and paypal keep blocking me! Waited a hour to get through and they just cut me off. I have spent nearly 4 hrs simply trying to cancel my account, failed. Don't trust PayPal, delete your payment cards ASAP.

Dear PayPal Team,Id. del caso de controversia PP-R-XSR-638024244

Dear PayPal Team, ​As a long-time, loyal user, this is only the second time I’ve run into a problem, and I’m disappointed with how it’s being handled. I made a purchase in June, and when the item failed to arrive, I checked the tracking on June 30 and saw it was completely stationary. Following your recommendation, I reached out to the seller directly via email, but I never received a response. ​Now, the tracking claims the item was delivered on July 6, which is completely false—I have not received anything. Having already fulfilled the requirement to contact the seller with no resolution, I am asking PayPal to step up, do your job, and address this false delivery report.

Set up my PayPal account last quarter…

Set up my PayPal account last quarter and no issues whatsoever. Transfers are fast. Better than my previous provider.

A year ago

A year ago, I canceled a payment for an order immediately when I realized the seller was a fraudulent scammer. PayPal PAID IT ANYWAY! Now they want me to cover it. I never received the paid-for product by the way. Of course, you know how the rest went with attempting to open a case and get review and receive resolution. Yeah. Hasn't happened. Can't use my account, can't close my account, NOT paying for their mistake.

I asked PayPal to assist in a refund

I asked PayPal to assist in a refund. I had contacted the supplier. They contacted the supplier. They found the supplier information to be invalid. PayPal is a safety net. To protect purchasers. I would highly recommend using PayPal

if i could give paypal a minus score i…

if i could give paypal a minus score i would. their customer services are a complete disgrace. they are impossible to contact. i have had fraudlent transactions on my paypal account and been completely unable to contact their customer services. excessive wait times and being cut off. it is getting to the point where i will be contacting the police and taking legal action

Convenient payments, frustrating delays

PayPal is convenient for online purchases and sending money because I do not have to enter card details every time. The interface is familiar, the service is widely accepted, and the security features give me more confidence when paying online. The weaker side appears when a transaction is delayed or needs investigation. Processing has sometimes taken longer than I expected, and customer support was slow to respond when I needed reassurance about an issue. PayPal's main strength is making everyday digital payments simple and accessible. Its main weakness is communication and speed during exceptions, which is exactly when users need clarity most. I still use the service, but faster status updates and support responses would improve the experience considerably.

ACCOUNTABILITY!

I am extremely disappointed with…

I am extremely disappointed with PayPal’s handling of a simple and avoidable issue. I accidentally made the same credit card payment twice, and I was shocked to learn that PayPal could not provide a straightforward refund for a duplicate payment. For a company of PayPal’s size and reputation, I expected a customer-focused solution and a support team empowered to resolve situations like this. Instead, I was met with a frustrating process and no meaningful assistance. Mistakes happen, and what defines a company is how it responds to them. Unfortunately, my experience with PayPal has left me feeling that customer satisfaction is not a priority. I will be sharing my experience on Google and other review platforms so that other consumers know what to expect if they ever face a similar situation. I hope PayPal reviews its policies and improves the way it handles duplicate payments in the future.

Be aware of this place PayPal will rip…

Be aware of this place PayPal will rip you off steal your information and still all of your money out of your bank account with no warning you will wake up broke be aware of this company do not use this company you will regret it I promise

Underwhelmed

Everything about this order felt harder than it needed to be. There were unexpected charges at checkout that weren't clearly explained upfront. Hard to recommend based on how this went.

If you have a PayPal account I would…

If you have a PayPal account I would recommend cancelling it before you get ripped off by PayPal. I lost $800.00 dollars because PayPal’s part of the fraud. 3 times they sided with the seller even though they cancelled the fist two charges for the same amount & the same company. The company is COMERCE CORE UAB. If you got scammed by this company, don’t bother trying to get your money back because PayPal is in on it & part of the scam. PayPal has gone on the other side now. STAY AWAY

Harassed by PayPal Customer Service

On 22 July at 11:42 a.m., I called 06 89386461 simply to ask why my case had been closed. Instead of receiving a professional explanation, I was subjected to aggressive, hostile and completely unacceptable behaviour by the agent I spoke to, who told me he was based in Tunisia. I called to ask legitimate questions about my case. Instead, I was verbally abused and the conversation escalated to the point where I considered the agent's behaviour threatening. No customer should ever be treated this way for simply asking for clarification. The call was recorded, and I strongly urge PayPal to review it. Unless this is the standard of behaviour PayPal expects from its customer service representatives, I believe the recording speaks for itself. If it is, that is even more disturbing.

Had my account and used it for over 16…

Had my account and used it for over 16 years. Sent 600 from my bank to buy a watch and it was sold just before I could purchase it. Tried to put my money back in to my bank account but they ate now saying I've got to wait 72 hours. I don't care about internal security systems it's my money my bank account it should be returned straight away not when PayPal decides. Once money is back in the account I'll never use PayPal again. There are plenty of other options. I didn't realise how bad their reviews are until I came on here.