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Business Services

PensXpress.com Inc

100 reviews

4.6100 reviews
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About PensXpress.com Inc

Data updated
Website
www.pensxpress.com
Category
Business Services
Location
United States · Matawan
Status
Unclaimed
Last 12 months
15 reviews
Replies to negative
63% (5/8)
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Is PensXpress.com Inc legit?

PensXpress.com Inc (www.pensxpress.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 63% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

K
Katherine Woods · 2 reviews · Experienced 2026-07-09 ·

It was very easy to make this purchase

It was very easy to make this purchase. The website was easy to use. I’ve got some great feedback on the quality of the pens.

P
Pat Hand · 10 reviews · Experienced 2026-07-13 ·

Love these pens ..

Love these pens ... great quality and quite reasonable. Great to hand out to clients and proud to put our business name on this kind of products.

E
Ernest Mrazik · 2 reviews · Experienced 2026-06-23 ·

PenXpress Quality Product and Service

Picking the color, quantity plus the lettering on the pens was easy. Completing the pen order and payment information was very good. PenXpress e-mailed the completed order and shipping updates. We are very happy with the quality of the pens and the service. Thanks.

V
Vickie · 1 review · Experienced 2026-06-26 ·

Xpress Sync pens

I picked PensXpress because the company is Veteran owned, and made here in the USA! Pens are great quality, just as described and my order arrived on time. Will definitely order again when needed.

J
JUDITH · 3 reviews · Experienced 2026-07-01 ·

Great, as always!

This is the third time that I order from this company. The pens are very good quality (especially for the price), the etching of the logo looks great, the website is easy to navigate, and the order always arrives on time. It is just excellent!

E
Evon Patrick · 1 review · Experienced 2026-06-26 ·

Quality was great

Quality was great! Ordering process was easy. Price was exceptional!

R
Ray Bernal · 1 review · Experienced 2026-07-04 ·

The pens we ordered were Good, but beware

The pens we ordered were Good, delivery was Okay maybe slower than we were led to belive. We ordered on a Sunday evening and recieved a email the next day saying the order was on the way, we paid for 2 day delivery, they came on Friday (4 days shipping). As for the orders we ordered 2 different kinds of pens, both with mixed colors, we received only one color of each. Kind of disappointed in that. You can not review your order once it is ordered, only once you recieved, so you can't verify if they changed the order or not.

G
Gary J · 1 review · Experienced 2026-06-01 ·

The last two orders came with pens that…

The last two orders came with pens that were not completely assembled. Some were slightly screwed together and some came apart as soon as I took them out of the shipping box. Love the pens, been ordering since late 2023 or early 2024 & have never had an issue. The ladies @ church love the ‘mother’s day’ pens. Now special event pens are expected.

D
Debbie R. PAMM Director · 1 review · Experienced 2026-05-16 ·

I appreciate the speed and quality

I appreciate the speed and quality of your pens. I have never been disappointed. We give these pens at our events and from the museum, our visitors love them. Thank you for your professionalism and a product we are proud to share. Sincerely Debbie Rasmussen PAMM Director

K
Kim Scruggs · 3 reviews · Experienced 2026-05-28 ·

Well-Priced, But Neon Green

The pens were well priced. However, the green that looked like a kelly or hunter green in the order area is more of a neon green. A little off-putting for our adult church members, but the kids will probably like it. I wish we had an additional option for that color, one that is more professional looking.

M
Matthew · 3 reviews · Experienced 2026-05-12 ·

Pens shipped quickly and look great!

C
Cathy · 5 reviews · Experienced 2026-05-22 ·

Beautiful Pens with Quick Delivery

PensXpress.com Inc provided beautiful pens with a very quick delivery. I was very impressed with the delivery of the pens considering they were customized. I certainly highly recommend them for customized items.

M
Michael Montag · 1 review · Experienced 2026-05-18 ·

Fair pricing and excellent service

Fair pricing and excellent service. We received our order in less than a week.

C
Carey Simon · 2 reviews · Experienced 2026-05-10 ·

Poor custom printing.

This is a poor custom product, absolutely not premium in any way shape or form. The printing is of poor quality. Letters are smudged or missing; key words are smeared and or absent. The phone number does not appear fully on many pens, or a number is only partially printed. The pen itself is noisy. I would not hand this out to a potential client. I did call the company & left a voice mail. They were not available during business hours. I did email the company and did not receive a reply. I wish I could upload pictures to demonstrate the quality; I would absolutely not recommend this business for anything you are trying to use to represent your business, unless your quality is all around sub-optimal.

Reply from PensXpress.com Inc2026-05-14

Thank you for taking the time to share your experience. We sincerely apologize that your order arrived with printing defects — smearing, missing text, and incomplete imprints are absolutely not acceptable and not representative of the work we've produced for over 20 years. We believe this was an isolated bonding issue that may have occurred during transit or the drying process, and we take full responsibility for ensuring it doesn't happen again. A full refund and prepaid UPS return label have already been arranged so we can retrieve the pens for quality testing. We also want to address the communication concern directly — we're sorry we weren't immediately reachable. We are a small, veteran-owned team available Monday–Friday, 8 AM–4 PM EST, and we always aim to make things right when something falls short. We hope to earn back your confidence. If there's anything more we can do, please don't hesitate to contact us directly. — The PensXpress Team

L
Leila · 9 reviews · Experienced 2025-11-22 ·

Rude delivery guy and he threw the…

Rude delivery guy and he threw the package on the dirty floor.

Reply from PensXpress.com Inc2025-11-23

We're sorry the delivery driver was unprofessional. However, delivery personnel work for UPS/USPS, not PensXpress. We have no control over their conduct. Please direct delivery complaints to the shipping carrier directly. Thank you, PensXpress Team

A
Audra · 1 review · Experienced 2025-04-10 ·

Great price

Great price, pens are nice. Quick turnaround time. Packaged well. We like the fact this is a veteran owned business. Only issue I have had is sometimes adding certain pens to my cart to personalize. I don't know if it's the website or what. That's the only reason I took off one star. Other than that, the two times I have ordered I have been very satisfied with the pens!

J
Juliana Rambaransingh · 1 review · Experienced 2025-04-22 ·

Satisfied

I tried this company for the first time. I was pleased to be able to get all the information I wanted on the pens without extra cost. I like how the pens write and the cost was not as expensive as others I'd been looking at. Also, they arrived quickly. I am totally satisfied so far with my purchase. Keep up the great work. I had no need to contact customer service, so I can't speak into that, but I will be making other purchases in the future, God willing

J
Judd Brogden · 1 review · Experienced 2025-04-25 ·

Second order of 350 pens

Second order of 350 pens. They all have worked great and clients really like them.

T
Tammy · 1 review · Experienced 2025-04-07 ·

I love the pens I ordered

I love the pens I ordered! They are good quality and look great. Thank you!

A
Amber Wilkins · 1 review · Experienced 2025-04-07 ·

Great Pens!

very easy to pick out what I wanted and design. The ordering process was smooth and the turnaround time to get the pens was quick! The pens turned out great!!