PensXpress.com Inc (www.pensxpress.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 63% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-10.
BEST SERVICE, BEST PRICES, BEST CHOICES. VERY HAPPY.
We’re thrilled to receive your 5-star rating! At PensXpress.com, we strive to deliver top-quality custom pens, and it’s rewarding to know we’ve met your expectations. Thank you for choosing us!
I appreciated working with PensXpress especially their fast communication when I needed to double check an option for my order. And my shipment arrived sooner than expected and I was so happy with the quality of font and product. I will be a returning customer for sure!
Thank you for your wonderful 5-star review! We’re delighted to hear you’re pleased with your personalized pens from PensXpress.com. We truly appreciate your support and look forward to serving you again.
Was not sure about how my logo would come out on the finished product. Was beyond pleased with my order when I received them. Only criticism I have, provide your customers with a preview before shipment. Will order again!
Your 5-star review means a great deal to us! We’re glad you’re happy with your order from PensXpress.com. It’s our pleasure to provide you with personalized pens that make an impact. We value your business!
I love my pens, thank you. I hope to order more at a different time and date.
We sincerely appreciate your 5-star review! It’s great to know that your experience with PensXpress.com and our personalized pens exceeded your expectations. Thank you for your kind words and continued support.
I am very happy wwith my pens. The logo is clear, the pens are as described, and write well.
Thank you for the fantastic 5-star feedback! We’re proud to have provided you with custom pens that you love from PensXpress.com. Your satisfaction is our priority, and we’re here for your future needs.
Pens themselves were nice.Font was not what I was expecting. I researched the font and these did not come out as expected. Won’t be ordering these again. Very disappointed
The pens that I received were of high-quality as well as the printing. I will definitely be ordering from Pensxpress again.
The pens we chose for our organization have been reorderd several times. The service is excellent and the quality has been consistent over all this time, People have come to look for these pens at our events!
Thank you for your 5-star review! We're thrilled you love your custom pens!
Thank you for making great branded pens for Mosquito Shield of Vero Beach!!!
Your feedback means a lot to us! Happy writing with your new pens.
Omg those pens meet my expectations, are so nice my customers love it.
Glad to hear you’re satisfied! Your support is greatly appreciated.
Logo shows well being the white on black. Pens are of good quality and the price was right!
Thank you for the 5-star rating and for being a loyal customer!
I did not receive my order and it was fully paid for!!!!!! The company has not tried to rectify the situation. Either you REFUND me or RESEND the ORDER!!! That is what Good Business is, but you are GREEDY!!!!!. NEVER AGAIN WILL I USE THIS COMPANY!
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it must be to not receive your order, especially during the holiday season. After investigating, we’ve confirmed that your package was unfortunately lost by the postal service during their peak holiday period. While this situation is entirely out of our control, we deeply regret the impact it has had on your experience with PensXpress.com. We want to assure you that we take every customer concern seriously and strive to provide excellent service. In this case, we have already initiated a refund through PayPal as part of the chargeback process, and you should see the funds returned to your account shortly. We value your feedback and hope you’ll reconsider giving us another opportunity to serve you in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at [email protected]. Thank you for your understanding, and we wish you all the best. Sincerely, The PensXpress Team
I ordered black, personalized retractable pens for my 50th Wedding Anniversary and they are awesome. I love them. They look expensive and elegant. The price was on point and they were delivered in a very timely manner.
Great company, excellent customer service... We will definitely do business with this company again. MaDonna + Chip = MC 2
Ordered 100 pens for my business great sale and custom made. J.H.T. Shuttle Service 424 417-1789
Communication from the company was excellent. Great quality. Very affordable prices. Great customer service! Definitely recommended!
Nice looking product. Easy to order, fast service. These will be party favor for graduation! Thank you
The pens don't write well, and the printing did not come out well. They have no return policy or satisfaction guarantee policy. Was a waste of money.
My name is is Rudy and I am the manager here at PensXpress.com. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Below is a link to our return policy, https://www.pensxpress.com/pages/policy-agreement If you printing is defective or pens are faulty we do offer 100% replacement. We take these matters very seriously. However, we have no record or recollection of any customer experience fitting your review and description, nor can we verify anything about your identity from your Facebook profile. Let’s get on a call (855-736-7977) and address this asap, we value your business. Yours sincerely, Rudy O
The pens I ordered a year ago, were printed with our logo and the quality of the pen (.59 each) and the printing was outstanding! Our Sweet Adeline Chorus has decided to order more pens and I am ordering the exact same pen we ordered initially. What a fabulous price for such a great pen. I work as a nurse in a Children's Hospital and am hoping to design a logo for our NICU and then order these pens again. Thanks for your kindness and expertise. Warm regards, Sue
Have ordered Pens from PensXpress for quite sometime now. Very happy with the quality of the pens. Patients seem to like them so much they want to take them by the handfuls. One little thing which is so minute is that I wish they still had the color we liked. It didn't stop us from ordering and will continue to do so.
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