Petfiestas (www.petfiestas.com) has a 1.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 15% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
I’d give 0 stars if it was an option! Ordered a grey sweatshirt with an image of my dog, her name and year of birth on it. Received a green sweatshirt, with someone else’s dog, different name and wrong year of birth! Emailed to say I’d received someone else’s order and requested a refund or replacement and was offered a 10% refund 😳. If you risk ordering from this company, pay by credit card so you are protected
This has been a terrible experience. I will never order from this company again. I ordered this product as a Christmas gift in November and paid extra for it to arrive by Christmas. It is almost February and I still haven’t received the items. The order tracking claims that is shipped but you don’t use a regular carrier so I have no idea where it is or when it is arriving. I feel like I got scammed and want my money back.
Hello, we sincerely apologize for the delay and the frustration this has caused. Please contact us directly, and we will personally investigate the latest status of your shipment and assist you in resolving this issue as quickly as possible.
Purchased 3 items… a Beanie, Hoodie, and Sweater. First I’ll start with the beanie. It’s tiny, this is meant for a toddler. I bought 3 items and all 3 have a photo of the same puppy, yet all the items look like a slightly different dog… different ear shapes, colour etc. Now I will move onto the Hoodie. It is slightly better out of the 3, but the colour of my girlfriends hair is completely off, and the image honestly just isn’t accurate at all, but I’d give it a 3/5 to be honest. Now we move onto the sweater. It’s awful, and that’s generous. It’s not level and it’s not CENTRED! How is that possible. I guess they were lazy. Nonetheless, I really really wanted to love this company. I thought I’d take a chance, as it was my first time. Highly do not recommend, PLEASE also read the other reviews, it’s not just me.
Hello, we’re very sorry to hear about your experience and truly appreciate your detailed feedback. Please provide your order number so we can personally review what went wrong with your items. We understand how disappointing it is when products don’t meet expectations, especially for custom designs. While many customers are satisfied with their orders, we want to make things right for you. Once we review your order, we can discuss options such as redoing items to ensure the designs are accurate and centered. Thank you for giving us a chance, and we hope to resolve this to your satisfaction.
UPDATE AFTER COMPANY RESPONSE: The company replied publicly stating that the “frosted glass” style only captures the “essence” of the look and may not include actual glass-like texture or metallic effects. This directly contradicts how the product is advertised, which clearly shows frosted glass appearance and gold detailing as defining features of the style. There is no confusion here — only facts. I did not receive what I paid for and fulfilled my part as the purchaser. The company failed to fulfill theirs. There is no disclaimer anywhere on the website stating that the selected portrait style may not resemble what is shown or that the final result is subject to broad artist interpretation — something consumers would reasonably expect to be disclosed before purchasing. This is not a matter of subjective interpretation — the finished canvas I received has a flat, plain background with none of the elements that distinguish the frosted glass style at all. They also asked me to contact them to “discuss a solution,” despite the fact that I already exchanged multiple emails with customer support where my concerns were repeatedly dismissed and only partial refunds were offered. A full refund was ultimately offered only if I paid nearly the full purchase price to ship the item back to China. Additionally, my negative review was never posted on the company’s website, suggesting that unfavorable feedback is filtered out and customers are not shown a complete picture of how issues are handled. The public response appears to be for appearance only, as it does not reflect how the issue was actually handled privately. I am sharing this update so other customers understand that if the product does not match what is advertised, the company reframes it as subjective rather than correcting the error. I stand by this 1-star review. Be warned before doing business with this company. INITIAL REVIEW: I ordered a custom pet memorial canvas in the “frosted glass” style with gold detailing, as advertised on their website. What I received was a basic canvas with a flat, plain background — no frosted glass effect and no metallic or gold elements at all. It was not the product I ordered or paid for. Customer service repeatedly dismissed this as an “expectations” issue and tried to resolve it with partial refunds (10%, then 15%, then 25%) instead of acknowledging that the wrong style was delivered. A so-called full refund was finally offered only if I paid nearly the full purchase price to ship the item back to China, which is completely unreasonable. The company claims they guarantee customer satisfaction, but in my experience this is not true. My concerns were never properly addressed, and responsibility was pushed back onto me despite clear discrepancies between what was advertised and what was provided. This was meant to be a memorial for my dog who passed away, which makes the lack of care and accountability even more upsetting. I strongly recommend staying away from this company if you expect to receive what is advertised or to be treated fairly when there is a problem.
Hello, we are truly sorry for the disappointment and the frustration this situation has caused, especially given the sentimental value of this memorial for your dog. Regarding the “frosted glass” style with gold detailing, our canvases are designed to capture the overall style and essence, but the final product may not exactly replicate the digital preview or appear identical to glass or metallic surfaces. We understand this difference can be upsetting, and we sincerely apologize for any confusion. We deeply value your feedback and are committed to improving our product descriptions and quality to better reflect what customers can expect. Please reach out to us so we can discuss a solution that respects your experience and the significance of this memorial.
This company is a scam! I ordered jumpers for Christmas and two months later and no jumpers.... company now seeking more money from me to resend order- Complete scam
Hello, we sincerely apologize for the delay and completely understand your frustration, especially since these were meant to be Christmas gifts. Unfortunately, some orders were delayed due to the busy holiday period, and we are very sorry for the inconvenience this has caused. Please contact us directly so we can look into your order and find a proper solution without causing further trouble.
If I could give 0 stars I would have!! The absolute worst. Do not waste your money. I orders pictures of my dogs for my grandson’s bedroom. The pictures that I received were a nightmare!! Nothing like I ordered. I wanted canvas they were framed. I wanted blue shades and abstract pictures. I got a muddled mess!! They have no shame!! Total scam!! I only wish I could enclose pictures of the work sent!! Absolutely horrendous!!
Hello, we are truly sorry to hear about your experience and understand how disappointing this must be, especially for a special gift for your grandson. It seems there was a mismatch between the order details and the items you received. We sincerely apologize for this error. Please contact us directly and provide your order number, and we will review the order carefully. We are committed to finding a solution, whether that’s a replacement that matches your original request or another way to make this right. We value your feedback and will use it to improve our processes so this doesn’t happen in the future.
I ordered 2 of the same custom dog t shirt. My order said it was delivered and when I opened the package only 1 t shirt had arrived. I complained saying I only received 1 shirt. They responded saying the shirts were sent in different packages. I waited for the second package to arrive and it never did. Now petfiestas is asking for proof from my mail carrier that they didn’t deliver my second package. And if I can PROVE this I get a 75% refund. This is insane considering I straight up just didn’t receive what I ordered. I am entitled to a 100% refund and this should have never happened. Hate this company will never order again.
First package wasn’t delivered, question if it was even dispatched. After 14 days of back and forth emails, I eventually agreed to pay for postage of the item again and once again no item has turned up. Fake company. Do not use.
I am not impressed with the customer service experiencs. I ordered 3 T-shirts with photos of our dog, Dolly, for my 3 kids. 2 of the shirts were printed with the correct name and 1 has the name Clara printed. I emailed immediately and explained the issue and over a week later there is still no resolution. They have offered to send me a new t-shirt but I would need to pay $10 for shipping. The t-shirts are just ok, the quality and design does not look like the photos in their site. I would avoid.
I ordered two tumblers in early December and have never received them. I have multiple emails correspondents back and forth with the company. I have asked them for a refund multiple times and they refuse. I have filed a complaint with my purchasing agent to get a refund. The company is not trust worthy and I would advise you not to waste your time looking at their merchandise
Took way longer than expected and placement of pictures was not great
DO NOT ORDER FROM THIS COMPANY! They are a complete scam. I ordered a custom embroidered golf towel and they sent me a towel with some random dog on it that looks nothing like the photo I uploaded. When I requested a refund, they offered me 10%. Criminal! Clearly they aren't doing custom embroidery. Please save your money. They will disappoint you and you will not be able to get your money back. The item arrived an entire month later than predicted and was just so awful. I wish I could give 0 stars.
Absolutely awful, not the quality that was advertised, did not meet their shipment promises. Little to no customer service. AVOID
They lie. I absolutely made sure our item would arrive by Christmas as my daughter was moving 5 days later. I messaged right after placing order to ensure the date would be good they said yes. I messaged week of Christmas when I hadn’t received tracking and got an auto response that’s it’s ok the way and they would not provide tracking. Christmas when it didn’t arrive I contacted again and received exact same copy/paste message about my order being on the way with zero tracking. I disputed on PayPal and immediately received tracking. Package did not arrive on 1/6 and my daughter has moved with no way to retrieve it. I’m so angry because it was “received” PayPal will not refund me. This is not a reliable company you can count on to truthfully let you know when a product can arrive. I ordered weeks in advance when they say all over 2-3 days! No, it comes from China and it’ll be much longer and they do not care about their own promised shipping dates. Do not order from them! Had I read other reviews first I probably wouldn’t have either since everywhere says quality is so bad. I’m sad. What was suppose to be a precious gift for my daughter never materialized and I’m out $60! Stupid.
The quality of my sweater does not, in any way, match that of what is advertised on the website. Additionally, I was informed that it was not possible for me to see a preview of my order before it was made and shipped. Had I been allowed to see a draft of the product, I would have immediately canceled my order. So you pay for the product before you can even see it—and there are no refunds. There is no place in the website to write a review—any “4 to 5 star” feedback displayed on the site is not real. Do not use this site. Order from Etsy or a local artist that will give you previews and respect your time/money.
I ordered a pet portrait greeting card and it looks awful. All they did was crop the background and add a bad filter over the image. They also removed my dog's head!! I asked for a refund and they are not willing.... Also, I ordered a embroidered sweater as a Xmas gift and delivery was extremely delayed. I ordered Dec 15 and paid an additional fee to be "priority" their "normal"turn around time is 1-3 business days which they absolutely did not meet. It arrived Jan 7.
Scammers!! Do not buy they don’t send out their items.l complete scams. Bought for Christmas and it’s been a month with nothing!
I never received my order, it's almost a month now. I asked them multiple times but ended up getting same replies and a fake tracking number. Finally I had to report this to my bank. I had high hopes because of the way they advertised wish I had read their reviews on the reddit before placing the order. Stay away folks save your money!
If I could give zero stars i would. I placed an order Dec 9 for socks to be made. They said it would be delivered before Christmas. Around the week of Christmas I began inquiring since I had not seen a change regarding shipping. They could not tell me a ship date or when it would arrive but said it would arrive on time. Everytime a link was sent saying it has shipped but that link had no info and they could not give me a date. I think this company is fraud. I have been asking for a refund for the last 3 weeks and they are refusing. This is for sure a scam site. BEWARE. It is Jan 8 and I still have no received a thing.
I received my order after about 3 weeks. I ordered a burgundy hoodie with an embroidered headshot of my dog. All of the samples had detailed nose, bridge of nose and forehead lines. Mine had only eyes, mouth and a nose outline, no other facial line details that would make it unique to her face. It's like a cartoon or a child did it. The color is red and not burgundy. Waste of $50 for sure. I should've checked Etsy.
63 reviews matching