Photobook Malaysia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Malaysia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
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Is Photobook Malaysia legit?
Photobook Malaysia (www.photobook.com.my) has a 4.5 out of 5 rating on OK.one, based on 130 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-25.
I am fan of photobook, I with them already 8 yrs! I have monthly book making. It is important for me keep the best memory for future time.
Especially the team support is very good, whatever situation you are having. They are always listen to you and do the best solutions for satisfied customer. During these year I had Karen, Jinny, adam and especially ivory.
Reply from Photobook Malaysia2021-07-27
Hi Florence Yuki, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Great place to get different type of photo product services. My latest purchase is photo print. During this time of pandemic, photobook is great place to purchase product safely online and is delivered within 2 to 3 day to our door step. Items reach in good condition and the prints are of good quality too.
Reply from Photobook Malaysia2021-07-27
Hi Mathu, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
it is easy and can be do the photobook anywhere and anytime.
Reply from Photobook Malaysia2021-07-27
Hi Dec Ong, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Excellent photobook, good quality & easy to design with the ready template.
Reply from Photobook Malaysia2021-07-27
Hi Quennie Sng, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Hi Sheeda, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Consistently high standard of photobooks. Responsive help desk.
Suggestion:
- to add more background n clip art for birthday
- same order of 4 books sometimes sent via 2 courier. Perhaps can streamline this
Reply from Photobook Malaysia2021-07-27
Hi Pauline, thank you for giving us a 5-star rating and our company values all the feedback given for the improvement of our service. Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
I like being able to arrange a selection of photos on one page. Would be great if there are more options of plain coloured background - I find the patterns too distracting and a lot of the solid colours too dark. More pastel options will be great
Reply from Photobook Malaysia2021-07-27
Hi Ling Chong, thank you for giving us a 5-star rating and our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again in the future.
Ive been using and true loyal to photobook malaysia since i cant remember. Having vip pass is ttuly a bless. Well done guys👏👏👏
Reply from Photobook Malaysia2021-07-27
Hi Cha md, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Like canvas prints very much
Hang on wall for my new condo
Reply from Photobook Malaysia2021-07-27
Hi David Choo, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Hi Farah Nadia Hashim, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
The quality pf product is expected from photobook.. the delivery was a little bit slow because of covid. Its understable..
Reply from Photobook Malaysia2021-07-27
Hi Haizum Hasan, thank you for giving us a 5-star rating. Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Hi Syafiqah Azmi, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
I loved the art and tidyness of printing and how it came out. I am always excited with my purchases because i am never dissapointed. Keep up the good work.
Reply from Photobook Malaysia2021-07-27
Hi Nur Amalina Shakira Abdullah T, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
I had a positive experience uploading photos and composing albums on this website. The basic editing functions are intuitive and suit my needs. I am satisfied with the print quality and quick delivery within a week.
I would give it another star if there is a more intuitive way to use offer codes. I had to manually copy and paste them. I suggest having drop-down menus to make it easier to select a voucher and apply it during checkout.
Reply from Photobook Malaysia2021-07-28
Hi PY, thank you for giving us 4 star rating. Our company values all the feedback given for the improvement of our service. There is a suggested promo code in the website upon check out. However, if we are redeeming a unique voucher code purchased in our promotions tab, this needs to be entered manually. Thank you for your patience and understanding.
I am very happy to use Photobook products to give them my friends as birthday gifts
Reply from Photobook Malaysia2021-07-27
Hi Azimah, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
It's a great app, user-friendly can be done on-line or off-line. Simple book is easy using phone app. However hope you can introduce more different sizes of Simple book.
Will be most helpful if there's a auto adjust function to set the brightness and sharpness of all photos.
Photobook should look into having an option to cummulate few items purchased under one delivery to reduce delivery fees. For instance, I once purchased two different 6'x6' photobooks on the same day but had to click individually and pay RM8 each for delivery. I'm sure delivery fees would be cheaper than RM16 if both the photobooks were to be delivered at the same time in one parcel, instead of separate parcels.
Reply from Photobook Malaysia2021-07-27
Hi Jennifer Tan Chai Hoon, thank you for giving us 4-star rating. Our company values all the feedback given for the improvement of our service. For the combined shipping, this is already an added feature in the mobile app and website platform. Please click add project to proceed with multiple items in the cart. Hope this will help. Thank you
In the past I have 5 stars great experience on all photobooks I orders, but the recent one, frame print, which I ordered for my son's 1 year Birthday party and photo session, didn't arrive on time, although with the premium shipment mode, item indicated shipped on 23 July, but 27 July still no update. Very disappointed.
Reply from Photobook Malaysia2021-07-28
Hi Kok Peng Yeoh, apologies for the inconvenience. We have received your query and we have replied through chat. We are facing a lot of delays due to the impact of Covid-19 pandemic. Thank you for your patience and understanding.
It will be superb if the colour and brightness of the photobooks can be consistent especially when they are duplicated.
Reply from Photobook Malaysia2021-07-28
Hi Emy Tong, thank you for giving us 4-star rating and our company values all the feedback given for the improvement of our service. Please allow us to check on this further by sending more details through chat icon in the website as we print based on the submitted files. Thank you for your patience and understanding.
Hi Chin Qianyu, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.
Poor customer service
Poor customer service workers that will never truly help you to solve the problems.
I uploaded 22 images to their server via my iPad. Yet, my iPad broke and I lost all my precious images. I know that I can view the images via "My Photo". However, I just want to get back the original 22 full resolution images (4000px X 4000px ) that I uploaded to their server (or at least in a higher resolution). Therefore, I seeked help from them politely and asked if they can send me back the images.
So far, I have met five customer service workers. Two of them mentioned that they could do this but without following up. One of them even mentioned that the editor would use the full resolution photos that I originally uploaded in the final product. The others just reply me that they could not do this.
When one of the customer service workers mentioned that the editor has the full resolution version of my photos and she could send me the images back as png files, it is the matter whether they WANT to do this, NOT whether they CAN do this or not.
I feel really frustrated not only because I needed to wait for their replies for a long time each time, I also feel frustrated because I have contacted one of them with 11 emails, and the four customer service workers with so many messages via the chatbox. Yet, none of them can really help me to solve the problem.
I cannot imagine how frustrated I will feel if I really place an order via Photobook.
Update: Finally received the 22 images I wanted which was sent by the sixth customer service worker that I encountered, after posting this review.
Reply from Photobook Malaysia2021-04-24
Hi Milly, we deeply apologize for the experience that you had with us. This is not the typical service we would like you to have. The 22 photos were sent to you through email#3054770. We will definitely take note of this case for our improvement. We are hoping you will give us another chance and place your order with us.
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