Picaboo (www.picaboo.com) has a 4.9 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Jan Malseed · 2 reviews · Experienced 2026-04-30 ·
★★★★★
Professional Picaboo Assistant
The Picaboo Assistant, Diana Gonzales, was very professional, knowledgeable, and courteous in helping me finalize my photo book order. Thank you again.
Reply from Picaboo2026-05-29
Jan, thank you for taking the time to share this. We’re so glad Diana was able to help you finalize your photo book order and provide the professional, knowledgeable service you deserved. We’ll be sure to pass along your kind words to her. Thank you for choosing Picaboo, and we hope you love your finished book!
Tori & The Picaboo Team
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Risky · 2 reviews · Experienced 2026-04-28 ·
★★★★★
Excellent customer support
Requested to make a minor edit to my album cover which was already in production. Picaboo responded right away and accommodated my request. Very impressed with the level of care and understanding they provide to their customers. They have always been prompt to response and address any concerns. Highly recommend Picaboo to anyone who wants excellent customer support when making and purchasing photobooks.
Reply from Picaboo2026-05-29
Thank you so much for sharing this. We know how important those final details can be, so we're glad our team was able to jump in quickly and help with your cover update, even after production had begun. It means a lot to hear that you felt cared for and supported throughout the process. Thank you for your recommendation and for trusting Picaboo with your photo books.
Tori & The Picaboo Team
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Carol Culak Lanier · 1 review · Experienced 2026-04-23 ·
★★★★★
The personal touch Janina Galvizo gave…
The personal touch Janina Galvizo gave the issue. Although not resolved (yet) Janina has been keeping me informed on a regular basis. I could tell the commitment Janina gave to working my request. Just an excellent customer rep, Janina is. Thank you.
Reply from Picaboo2026-04-25
Carol, thank you so much for sharing this. We’re really glad to hear Janina has been keeping you informed and showing such care and commitment along the way. We’ll be sure to pass along your kind words to her. She’ll truly appreciate it. We’re continuing to work on getting everything fully resolved and appreciate your patience as we do.
Tori & The Picaboo Team
I appreciated the prompt and polite response to my complaint about a defect in my photo book, and the issue was quickly remedied. A replacement book was ordered.
Reply from Picaboo2026-04-25
Megan, thank you for sharing your experience. We’re really glad our team was able to respond quickly and take care of the issue for you. That’s not the experience we want for your book, so we’re happy we could get a replacement on the way right away. We truly appreciate your understanding and for giving us the chance to make it right.
Tori & The Picaboo Team
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David Sparks · 2 reviews · Experienced 2026-04-21 ·
★★★★★
The service and responsiveness were…
The service and responsiveness were quick and easy. They were able to resolve the problem.
Reply from Picaboo2026-04-25
David, we’re so glad to hear everything was handled quickly and easily. It’s great to know the issue was resolved and that our team could help. Thank you for sharing your experience and for choosing Picaboo.
Tori & The Picaboo Team
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PABLO · 1 review · Experienced 2026-04-15 ·
★★★★★
recently had an issue with mExcellent customer support and quick resolutiony order…
recently had an issue with my order where the shipping information showed only one item instead of the two I had purchased. I contacted Picaboo’s customer support team, and they were extremely kind and professional throughout the process. They listened carefully, verified my order, and quickly clarified the situation.
What impressed me most was how fast they resolved the problem and how courteous they were in every interaction. Their clear communication and willingness to help made me feel valued as a customer.
Thanks to their efficiency, my concern was solved without stress. I truly appreciate the great service and would not hesitate to recommend Picaboo to others.
Reply from Picaboo2026-04-25
Pablo, thank you so much for sharing this. We’re really glad our team was able to quickly sort everything out and give you clarity along the way. It means a lot to hear you felt taken care of and supported throughout the process. That’s exactly the experience we want for every customer. We truly appreciate your kind words and your recommendation.
Tori & The Picaboo Team
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CTownsley · 2 reviews · Experienced 2026-04-09 ·
★★★★★
Great Customer Service!!
There was a mix up with my order in regards to an item that I had bought as a special gift. I reached out to customer support and they responded within minutes, agreeing to rectify the situation immediately.
I find that Picaboo always has great customer support. Any time you have a question or concern, they immediately try to assist you!
Reply from Picaboo2026-04-10
We’re so glad our team was able to jump in quickly and take care of that for you, especially with such an important gift. It means a lot to hear that you’ve consistently had great experiences with our customer support. Thank you for sharing and for trusting Picaboo to make things right when it matters.
Tori & The Picaboo Team
My book arrived with the binding partially loose. Customer service responded quickly and sent me a new copy at no cost.
Reply from Picaboo2026-04-10
Joanne,
We’re really glad our team could step in quickly and make that right for you. That’s not the experience we want for your book, so we’re happy we could get a new copy out at no cost. Thank you for sharing and for giving us the chance to fix it.
Tori & The Picaboo Team
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Linda Thomsen Naples · 2 reviews · Experienced 2026-03-25 ·
★★★★★
Janina is a blessing.
Janina went out of her way to make changes for my book. She also pointed out some blank pages that weren't necessary. I found the experience with her to be exceptional, and she kept in contact with me every step of the way.
Reply from Picaboo2026-04-10
Linda, thank you so much for sharing this. We’re so glad Janina was able to help refine your book and catch those extra details along the way. We’ll be sure to pass along your kind words to her. She’ll really appreciate it. It means a lot to know you felt supported every step of the process.
Tori & The Picaboo Team
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Bruce Lancaster · 1 review · Experienced 2026-03-26 ·
★★★★★
15 Years, Nearly 50 Projects
I’ve completed nearly 50 projects with Picaboo over the past 15 years, including photo books, calendars, Christmas cards, and canvases. When I first started, I tried a few other companies, but I quickly realized that Picaboo was the best choice.
Their platform is incredibly user-friendly and makes it easy to fully customize each project exactly how I want. I especially appreciate the wide variety of backgrounds and layouts, as well as the flexibility to place and resize photos to create a truly personalized design.
On the rare occasions I’ve had an issue, their Customer Service team has been both professional and personable, resolving problems quickly and efficiently.
After so many years and projects, Picaboo has consistently exceeded my expectations. It’s rare to find a company that combines quality, creativity, and excellent customer service so well. I wouldn’t trust my memories with anyone else.
Reply from Picaboo2026-04-10
Bruce, thank you so much for sharing this. Nearly 50 projects over 15 years is incredible, and we’re truly honored to have been part of so many of your memories. It’s wonderful to hear how much you value the flexibility and creative control in the platform, and that it continues to deliver exactly what you’re looking for. We’re also really glad our Customer Service team has been there for you when needed. Your trust and loyalty mean so much to us, and we’re grateful you’ve chosen Picaboo all these years.
Tori & The Picaboo Team
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E. Christopher · 1 review · Experienced 2026-03-20 ·
★★★★★
Extra time for my project...Prompt with Service
Was given a special code for $ off a project because of an error on a previous project, however there was a deadline. When I asked for more time to finish the project they extended the deadline then were a great help getting it ordered as the code was not entering. I find Picaboo Customer Service is always willing to help out and are very prompt with their service.
Reply from Picaboo2026-04-10
We’re so glad our team could work with you on that and make sure everything came together. Extending the deadline and helping get the code applied is exactly the kind of support we aim to provide. It means a lot to hear you’ve consistently found our team to be helpful and responsive. Thank you for sharing your experience and for choosing Picaboo.
Tori & The Picaboo Team
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David-Tetch Wilson · 1 review · Experienced 2026-03-09 ·
★★★★★
I had an order that was missing
I had an order that was missing. So I used the LiveChat. The person I was chatting with was prompt, and easily resolved it by placing the order for the missing phonebook. I appreciate it. Done within 5 minutes.
Reply from Picaboo2026-04-10
David, we’re so glad our team was able to jump in quickly and get that taken care of for you. It’s great to hear everything was resolved in just a few minutes. Thank you for sharing your experience and for choosing Picaboo.
Tori & The Picaboo Team
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Judy Fiene · 1 review · Experienced 2026-02-24 ·
★★★★★
I have been using Picaboo for 17 years…
I have been using Picaboo for 17 years and truly could not be more pleased with my experience. Their customer service is exceptional — it’s rare to find a company that stands out the way they do. I create photo books for my grandchildren’s birthdays each year, and after sharing them with friends, several have started making their own books as well. I highly, highly recommend checking out this company!
Reply from Picaboo2026-03-09
Judy, thank you so much for being with us for 17 years. That truly means a lot. We love hearing about the birthday books you create for your grandchildren each year. What a special tradition. And the fact that your friends have started making their own after seeing yours is the best compliment we could ask for. Thank you for your kind words and for recommending Picaboo.
Tori & The Picaboo Team
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Bryan · 1 review · Experienced 2026-02-17 ·
★★★★★
Great product, Excellent Customer Service
We made a photo album a little over 10 years ago from our wedding. Unfortunately, we had lost our wedding photos and haven't been able to get in touch with our photographers since it has been so long. So, I remembered my wife uploaded them when she made our photo album and thankfully they were all still uploaded into Picaboo. Janina was able to download them all and share the files with me. Such a great experience and so thankful for the help!
Reply from Picaboo2026-02-18
Bryan, thank you so much for sharing this. We’re really glad those wedding photos were still there for you. That’s such an important set of memories to recover. We’ll definitely pass your kind words along to Janina. She’ll appreciate knowing she was able to help in such a meaningful way. Thank you for trusting Picaboo with moments that matter so much.
Tori & The Picaboo Team
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Barb · 1 review · Experienced 2026-02-17 ·
★★★★★
Great customer service
Great customer service. Quick response and quick resolution
Reply from Picaboo2026-02-18
Barb, thank you so much for the kind words. We’re really glad our team could respond quickly and get everything resolved for you. We truly appreciate you sharing your experience.
Tori & The Picaboo Team
I have been a Picaboo customer for 15 years. The quality of their photo books is top rate, and they are easy to design. When I recently had a question, the customer service representative who answered my query was wonderful and went out of her way to help me recover digital pictures from several photo books we made more than a decade ago. Such prompt and helpful service is rare these days.
Reply from Picaboo2026-02-18
Cheryl, thank you so much for being with us for 15 years. That kind of loyalty truly means a lot. We’re so glad you continue to love the quality and ease of creating your books, and it’s wonderful to hear our team was able to help recover those older photos for you. Moments like that really matter, so we’re happy we could help. Thank you for your kind words and for trusting Picaboo all these years.
Tori & The Picaboo Team
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Jonathan Brache · 1 review · Experienced 2026-01-30 ·
★★★★★
I have used the yearbook function
I have used the yearbook function, and it is awful, arguably one of the WORST design websites. its so clanky, random functions freeze up. The photos sometimes decide to resized themselves.
Reply from Picaboo2026-02-12
Hi Jonathan,
Thank you for sharing your feedback. We are really sorry to hear the design experience felt frustrating. While Picaboo is primarily focused on photo books and personalized products, we do also offer solutions that can support yearbook projects. We would truly appreciate the chance to learn more about what you experienced so we can better understand what happened and see how we can improve. Please feel free to reach out to us directly at [email protected]. We would love to connect and hear more.
Tori & The Picaboo Team
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Claude · 1 review · Experienced 2026-01-23 ·
★★★★★
Excellent Customer Service
Great company with a quality product and excellent customer service. I made a mistake after publishing and they worked with me to get it corrected.
I’ve made many books with Picaboo and so happy with their ease of making a book and quality product. Thank you Picaboo!
Reply from Picaboo2026-02-12
Hi Claude,
Thank you so much for sharing this. We’re really glad we could help get everything corrected and that the final result made you happy. It means a lot that you continue to create books with us and enjoy both the process and the quality. We truly appreciate your support and your trust in Picaboo.
Tori & The Picaboo Team
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Sue · 2 reviews · Experienced 2026-01-19 ·
★★★★★
Always always the best customer service…
Always always the best customer service when I need them!
Reply from Picaboo2026-02-12
Sue, thank you so much for saying that. We truly appreciate it and are always happy to help whenever you need us. Thanks for being part of the Picaboo community.
Tori & The Picaboo Team
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Bri Sanders · 1 review · Experienced 2025-12-15 ·
★★★★★
So simple your mom could do it
The program was very easy to use. The delivery had a quick turn around. The quality of the product was top notch. Will definitely use this site again.
Reply from Picaboo2026-02-12
Bri, we’re so glad you had a great experience. It’s wonderful to hear the program felt easy to use, delivery was quick, and the quality hit the mark. We really appreciate you sharing this and look forward to helping you create again.
Tori & The Picaboo Team
