Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
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Is pinklaura.com legit?
pinklaura.com (www.pinklaura.com) has a 3.1 out of 5 rating on OK.one, based on 429 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 46% give 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer support team for providing fast and effective solutions whenever assistance is needed with orders. Consumers are also very satisfied with the attractive clothing items, mentioning that garments look wonderful and completely match their initial expectations.
Some reviewers were not happy with the sizing, noting that several apparel items ran significantly smaller than expected or fit poorly. A few other people also felt that delivery times took entirely too long or encountered frustrating situations regarding missing packages. Additionally, a small number of consumers mentioned receiving incorrect colors compared to what they originally purchased.
Auto-generated from all reviews of this business. For reference only.
Great customer service. They reply very quickly to messages. Outfits are very cute and stylish.
Reply from pinklaura.com2026-03-14
Dear Brenda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Pinklaura.com is going to replace my purple rhinestone sweatshirt that got lost in the mall! They are even going to size up for mee! Pinklaura.com is 5 Starr company! A+++++++ all around! Thank you for being amazing! I highly recommend them! I'll be doing business with them again!
Reply from pinklaura.com2026-03-11
Dear Samantha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Package wasn’t received and contact customer device and new one was arranged to be shipped out
Reply from pinklaura.com2026-03-12
Dear Kimberly
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Excellent customer service! Charlotte went above and beyond to make a size correction right! Thank you!
Reply from pinklaura.com2026-03-12
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
GREAT TRANSACTION. FAST SHIPPING!!
WONDERFUL CUSTOMER SERVICE!!
Reply from pinklaura.com2026-03-11
Dear Lisa B
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
After communicating with Molly about my order she moved quickly in finding a resolution that worked for everyone. She was very cooperative and understanding of the situation and made it right.
Reply from pinklaura.com2026-03-10
Dear Brenna
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I was not happy with what I received but their customer service did all they could to make it right. Good job
Reply from pinklaura.com2026-03-09
Dear kathy
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Customer service team was absolutely amazing! I made a mistake on my order and they handled it like a pro for me so quickly too!! Definitely shopping here again!
Reply from pinklaura.com2026-03-07
Dear Becca
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Mia was incredibly helpful. The product I ordered did not fit right and she was very helpful to remediate and get me the right product. The helpfulness was very appreciated.
Reply from pinklaura.com2026-03-07
Dear Sarah
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Wonderful customer service!!!
Will continue to order!!!
Thank you!!!
Reply from pinklaura.com2026-03-06
Dear Melissa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I love these well made clothing items! After my last purchase there was an issue with the mail carrier. The customer service rep was professional and fixed everything for me quickly! I couldn’t have asked for better assistance!
Reply from pinklaura.com2026-03-06
Dear Sandra
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I requested a cancel I accidently pressed order. I heard very quickly and was refunded!
Reply from pinklaura.com2026-03-06
Dear Jackie
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Ordered on 2/18, still no update or delivery, but they got my money
Reply from pinklaura.com2026-03-06
Dear Wendy
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I made a stupid mistake in my order and placed it 3 times. I emailed customer service and was put in touch with Mia - she was so immensely helpful. She responded quickly and set my expectations for the refund. The refund came quicker than promised - couldn't be more pleased.
Reply from pinklaura.com2026-03-06
Dear Susie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Customer Service from Mia was wonderful. Quick and friendly to resolve.
Reply from pinklaura.com2026-03-04
Dear Jenni
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Horrible- after 4 weeks received the order of 2 dresses- absolutely NOT what was ordered the quality and material looked like of bought at a dollar tree- customer service support NEVER responded
Worst online experience ever (and I shop a lot online)
Reply from pinklaura.com2026-03-04
Dear Brenda
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
She listened and responded very politely and respectfully. Helped with my issue right away.
Reply from pinklaura.com2026-03-04
Dear GAIL
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Amazing customer service would buy from them again !!!!
Reply from pinklaura.com2026-03-03
Dear DeeDee
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I changed my mind about a dress I had ordered and requested to cancel the order within a few hours of placing it and requested a refund. The response time was good. My order was canceled and I received my refund within a few days.
Reply from pinklaura.com2026-03-03
Dear Lisa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My experience with Pinklaura has been excellent. The quality of the clothes are top notch and Charlotte with customer service was very helpful and accommodating. I will definitely continue shopping with this company.
Reply from pinklaura.com2026-03-02
Dear Shannon
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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