Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
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Is pinklaura.com legit?
pinklaura.com (www.pinklaura.com) has a 3.1 out of 5 rating on OK.one, based on 429 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 46% give 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer support team for providing fast and effective solutions whenever assistance is needed with orders. Consumers are also very satisfied with the attractive clothing items, mentioning that garments look wonderful and completely match their initial expectations.
Some reviewers were not happy with the sizing, noting that several apparel items ran significantly smaller than expected or fit poorly. A few other people also felt that delivery times took entirely too long or encountered frustrating situations regarding missing packages. Additionally, a small number of consumers mentioned receiving incorrect colors compared to what they originally purchased.
Auto-generated from all reviews of this business. For reference only.
Dear AB
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a few items and they didn’t fit. Mia is going to replace my items for a different size. I paid the shipping fee for these items but get to keep the size that didn’t fit. This is really great and I appreciate her help. Very quick at returning my email! Will be buying more from Pinklaura due to the great professionalism and customer service!
Than you Mia!
Reply from pinklaura.com2026-02-05
Dear Susan
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Karry was amazing! I had two orders with wrong items shipped. Karry gave me several options to choose from to resolve the issues. We worked together to get everything in place that I was happy with. I greatly appreciated the dedication to make things right!
Reply from pinklaura.com2026-02-04
Dear Heather
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I always tell myself if it’s to good to be true it is. Well for sure in this case it was to good to be true. This crap clothing isn’t even good will worthy. $47 for crap! Seriously?!! DO NOT ORDER FROM THIS COMPANY! You get poorly made miss sized clothes that even my dog wouldn’t take a crap on. So mad at myself for wasting my money. I waited 2 months!!!!!!! And don’t even think about returning for a refund, because that will never happen!
Reply from pinklaura.com2025-12-30
"Dear Jennifer
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia"
If i could rate zero stars I would. I orderd from the website and never got my order. It happened twice. I have contacted customer service multiple times with no response. All I wanted was my refund for items I did not receive
Reply from pinklaura.com2025-12-12
Dear Christina
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I wish I would’ve read the reviews before I purchased the items that were extremely late. The service I received from Luna was a five star, but I will never purchase from this company again.
Reply from pinklaura.com2025-12-05
Dear Christina
We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: [email protected]
I hope to welcome you back with even better service in the future.
Best regards
Olivia
I expected to be unhappy with the Christmas pajamas I ordered for my daughter and myself. When I saw the company was in China, I felt like it was probably going to be a cheaply made product despite the adorable facebook ad designed to look like a cute little boutique. I was pleasantly surprised. The PJ's were sized appropriately and were very soft. The company still just offers percentages back instead of refunds and that's a concern. But this product I bought was good and the company did give me a 20% coupon for future purchases because I'd had concerns initially.
Reply from pinklaura.com2025-12-03
Dear Gina
Hello! We are delighted to hear that you are satisfied with the comfort of our fabric.
🧵 The feel and quality of our fabrics are always at the heart of our quality control. Your approval is the greatest testament to our dedication to meticulous material selection.
If you have any suggestions or feedback regarding your subsequent use, please feel free to share them with us. We look forward to bringing you more products that combine beauty and comfort.
Thank you again for your support and wish you a happy life!
Best regards
Olivia
I can’t answer completely as the issue has not yet been resolved. When I get my order, I’ll be glad to answer & rate. For now all has been addressed but I still don’t have my order these girls are working on.
Reply from pinklaura.com2025-11-26
Dear Kathy
Your feedback is very important to us and helps us understand your true feelings.
We will continue to strive to improve our service quality and strive to provide you and all our customers with a more considerate and smooth shopping experience.
If you have any suggestions or need assistance, please feel free to contact us at the following email address:
📧 Customer Service Email: [email protected]
We look forward to providing you with a more satisfactory service experience in the future. We wish you a happy life!
Best regards
Olivia
This company is horrible. I ordered 3 things on OCtober 31 and wrote to them on November 12 about the status of the order and again today with no response. I needed the items for a company event this past Thursday. Never will order from them again. Just reached out to my credit card company to dispute the charges.
Reply from pinklaura.com2025-11-24
Dear Debi
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Disgraceful- dress nothing like described offered 25% refund which is totally unacceptable
To get a “full” refund I needed to return the item which would cost more than 50% of the cost of the dress
The quality is so bad it can go straight in the bin
Reply from pinklaura.com2025-10-17
Dear Janey
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at [email protected]. We are committed to providing further support and solutions.
Thank you for your feedback and we look forward to providing you with a better experience in the future.
Best regards
Olivia
They offer really cute designs. Look unique in your own style:)
Reply from pinklaura.com2025-10-14
Dear Beth，
Hello! We're delighted that you enjoy the designs and styles of our products.
🎨 Your recognition is the greatest encouragement to our design team and will motivate us to continuously refine our designs and launch more products that combine style and practicality.
We welcome your continued interest in our upcoming products, which will continue our design inspiration. Stay tuned. If you have any further suggestions or requests, please feel free to share them with us.
Thank you again for your review and wish you a happy life!
Best regards
Olivia
Terrible. Not in the US! Will not give you the option of returning for a refund. Only offers 15% refund and you keep the items. Clothes do not look like the website! Beware!!
Reply from pinklaura.com2025-09-30
Dear Easy,
We sincerely regret that this purchase did not meet your expectations.
We understand that each customer's usage situation is different, and we always strive to make the return process as simple and user-friendly as possible while protecting consumer rights.
If you still require assistance with your order or further clarification, please feel free to contact us at the following email address, and we will provide one-on-one follow-up:
Customer Service Email: [email protected]
We sincerely appreciate your understanding and patience, and we look forward to providing you with a more enjoyable and smooth shopping experience in the future.
Best regards
Olivia
Dear MARIBETH,
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Good product but didn’t fit. Would have liked a full refund though.
Reply from pinklaura.com2025-09-05
Dear Tina,
We are deeply sorry that your shopping experience did not meet your expectations.
If you have any questions regarding product quality or after-sales service, please feel free to contact our customer service team. We will do our best to find a solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Best regards
Olivia
I did have to wait a while to get my clothing but they were very good about getting my new sizes to me and not having to return the items!
Reply from pinklaura.com2025-09-05
Dear Jennifer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory solution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The receiving of purchases leaves a lot to be desired. However, I have received nothing less than satisfactory customer service, namely a young lady named Luna. My most recent package was lost in the mail and she immediately sent out another. Shipments are slow but I do love their shirts.
Reply from pinklaura.com2025-09-05
Dear Customer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory solution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The clothes are super cute. Just size up from your normal size. Customer service was excellent. Luna always answered my emails!!
Reply from pinklaura.com2025-09-05
Dear Janeen,
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any further questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. We wish you a happy life!
Best regards
Olivia
I placed an order on 7/18 and received it on 8/13. The item is too small and am trying to return it. the website directed me to info at consumers-service.com and no such website exists. I noticed that olivia@clientcare2025 responds to these reviews and this doesn't exist either.
Do NOT purchase from this company. Wish I would have read the reviews a little closer
Reply from pinklaura.com2025-09-05
Dear Beth,
Thank you very much for your feedback. We apologize for not receiving a response during your attempts to contact us.
We have thoroughly reviewed our customer service records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your assistance, please contact us directly at any of the following email addresses. We will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
My outfit was too small. Contacted Pinklaura and they made it right. Offering me a 15% refund, had me keep the one too small, and are sending me a bigger size for free! Thank you!
Reply from pinklaura.com2025-09-05
Dear Customer,
Hello! Thank you very much for your appreciation of our handling of your issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your approval is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes, improve processing efficiency, and strive to provide you and all our customers with even better support.
Thank you again for your trust and support. We wish you a happy life!
Best regards
Olivia
I ordered an item from
pinklaura and wasn’t satisfied with the fit. Daisy in Customer Service was very helpful in making satisfied with a refund and future discount.
Thank you!
Reply from pinklaura.com2025-08-08
Dear Jane,
Hello! Thank you very much for your recognition of our ability to resolve your issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your recognition is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes and improve processing efficiency, striving to provide you and all our customers with even better support.
If you have any future requests or suggestions, please feel free to contact us. We will be happy to assist you.
Contact Information: Customer Service Email: [email protected]
Thank you again for your trust and support. We wish you a happy life!
Best regards
Olivia
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