Pinklaura is a clothing brand dedicated to building self-confidence and giving dreams to young women. Our goal is to build the future for girls all over the world. Our products are inspired by the latest trends in fashion, street style and pop culture.
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Is pinklaura.com legit?
pinklaura.com (www.pinklaura.com) has a 3.1 out of 5 rating on OK.one, based on 429 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 46% give 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer support team for providing fast and effective solutions whenever assistance is needed with orders. Consumers are also very satisfied with the attractive clothing items, mentioning that garments look wonderful and completely match their initial expectations.
Some reviewers were not happy with the sizing, noting that several apparel items ran significantly smaller than expected or fit poorly. A few other people also felt that delivery times took entirely too long or encountered frustrating situations regarding missing packages. Additionally, a small number of consumers mentioned receiving incorrect colors compared to what they originally purchased.
Auto-generated from all reviews of this business. For reference only.
Great service and love my shirts .. bought in 3 different colors
Reply from pinklaura.com2026-05-26
Dear Barbara Van Zoeren
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a fleece pullover jacket hoodie but the size did not suit me and because it was my first order they made an exception and let me keep it they had re-issued the new item in a different size so that I could be happy and receive my product in a different size and to be able to actually wear it! my Customer Service contact MIA was very nice and she kept in contact with me and notified me when my item was shipped out, she also followed up with me when the order was delivered!
Reply from pinklaura.com2026-05-19
Dear RENEE
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I had difficulty placing my orders due to trying to change my email . Molly was extremely helpful in canceling my three duplicate orders and securing my refunds while placing one order for me. I’m excitedly waiting for my order to arrive. Thank you, Molly! Lynn
Reply from pinklaura.com2026-05-19
Dear Lynn
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Ordered on February 8th 2026. No info since they took my payment. Scam. I am asking for a refund but I doubt I get anything.
May 15, 2026
Allene Doggett
Reply from pinklaura.com2026-05-18
Dear Allene
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I had an issue with the colours of the tops I ordered. The issue was quickly sorted out. Thank you.
Reply from pinklaura.com2026-05-16
Dear Sandy
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I have ordered several dresses from PinkLaura and could not be happier. The compliments I get when I where them are great. The style is perfect and they wash and wear well.
Reply from pinklaura.com2026-05-13
Dear Debbie P
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Absolutely love the dresses; they are fun, bright and the talk of the town. Customer service was is amazing and very helpful. I recommend this company to everyone.
Reply from pinklaura.com2026-05-13
Dear Heather
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
With my lost items, jamie reached out to me to help get my orders straight. She didn’t leave me hanging. Patiently explaining what had happened and get my orders. Sending me links that’s easy to follow. Thank you so much, Jamie fir your help
Reply from pinklaura.com2026-05-11
Dear Suzie
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Dear Karen
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Wonderful company. I was able to exchange an item no problem. Great customer service. Love this shop
Reply from pinklaura.com2026-05-11
Dear Tricia
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had a shipping issue. It was delayed several weeks and not delivered to an address I was leaving. However it the problem was solved by Mia in customer service and is now enroute to the new address!! Cannot wait to receive it!!!
Reply from pinklaura.com2026-05-09
Dear Annemarie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Dear LINDA
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The customer service is great. Happy with the purchase.
The customer service is great. Super responsive. The dresses are a fun casual wear and great for travel.
Reply from pinklaura.com2026-05-06
Dear MamaDee
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
There was a slight issue, I contacted Pinklaura and explained the situation. Their representative handled my concerns directly. And as resolution that I was happy with was offered. They made me feel that as a customer my concerns were important and that they wanted me to be happy with the company and their products. This is why I have given them the 5 star rating. I will confidently purchase from them again.
Reply from pinklaura.com2026-05-06
Dear DAVID
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Love the way it fit! You can dress them ( wear large long necklaces) or undress , leave it the way it is simple.
Reply from pinklaura.com2026-05-06
Dear DIana
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
My purchase never came in the mail I won’t be ordering from here ever again
Reply from pinklaura.com2026-05-06
Dear Elizabeth
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I am so grateful to Charlotte at PinkLaura for her thorough and courteous customer service that she provided me recently on a dress return that I needed to make. The clothing I received was beautiful but didn’t fit properly and Charlotte contacted me after my return request was submitted and efficiently and promptly helped me to secure a resolution to my issue. She provided numerous follow ups and suggestions to ensure that I was a satisfied customer in the end and I’m so thankful for her assistance and attention to my matter. Thank you Charlotte and thank you Pink Laura!!
Reply from pinklaura.com2026-05-06
Dear Susan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
LOVE the outfit. Only reason I did not give 5 stars is the delivery to receive took well over 30 days
Reply from pinklaura.com2026-05-06
Dear Melissa
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
They responded to my inquiry immediately & resolved my issue. My name is Cathy Davies.
Reply from pinklaura.com2026-05-06
Dear Cathy
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
The shirt I received was beautiful and well
Made. Will definitely order another
Reply from pinklaura.com2026-04-30
Dear Chris
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
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