The product is tremendous
The product is tremendous. The water taste great. The custom service is even better! Love ❤️ it
About PIURIFY
Data updated- Website
- www.piurify.com
- Category
- Utilities
- Location
- United States · Wilmington
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 100% (5/5)
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Is PIURIFY legit?
PIURIFY (www.piurify.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
My order arrived super fast and…
My order arrived super fast and changing the filter couldn't be any easier.👍
Reply from PIURIFY2026-08-01
Thank you so much for your feedback! We’re glad your order arrived quickly and that replacing the filter was simple and hassle-free. We truly appreciate your support! 😊
PIURIFY is a company with solid products.
PIURIFY is a company that I just recently discovered and I am glad I did. Came across their over the pipe water descalers which could not have been easier to install. That worked great and then I saw they also made hydrogen water bottle generators. PIURIFY’s premium hydrogen bottles are solidly made and rate right up there with other top brands but at a lower price. Their hydrogen bottles are 3rd party certified and produce one of the highest concentration of hydrogen on the market. Anytime I had any questions, I would reach out to their customer service and receive replies immediately. PIURIFY’s customer service team is very knowledgeable and always ready to help in any way they can. They are a company who stand by their products and I look forward to using their future products.
Reply from PIURIFY2026-07-30
Thank you so much for this thoughtful review! We’re truly grateful that you chose PIURIFY and are enjoying both the Over-Pipe Water Descaler and our Hydrogenator Bottles. Your kind words about our products and customer support mean a lot to our entire team. We’re honored to have your trust and look forward to supporting you with any future PIURIFY products. 😊
This company makes a quality product…
This company makes a quality product backed by research. The customer service is exceptional.
Reply from PIURIFY2026-07-31
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with both the quality of our product and the support you received. Your feedback truly means a lot to our team. 😊️🙏️
It took a a little time getting use to…
It took a a little time getting use to the process but it was worth it! My wife and I use Piurify almost every day !
Reply from PIURIFY2026-07-31
Thank you so much for sharing your experience! We’re glad the process became easier with time and that it has been worth it for you and your wife. It means a lot to know that PIURIFY has become part of your daily routine. 😊️🙏️
In looking for a quality Hydrogen water…
In looking for a quality Hydrogen water product & ability to use my HSA, John @ PIURFY responded quickly & warmly to my chat/email. When my product arrives, I have total trust they can answer any lingering questions. Appreciative! Charisse
Reply from PIURIFY2026-07-29
Thank you so much, Charisse! We truly appreciate your kind words. We’re glad John was able to respond quickly and warmly while helping with your questions. We hope you enjoy your PIURIFY product, and our team will be here to support you with anything you need once it arrives. 😊
Great customer service
Great customer service. Thought One of my Two hydrogentor bottles stopped working. After talking to customer service, I was able to get my bottle working again. Communication was pretty quick, and communications were polite. Thank You PIURIFY
Reply from PIURIFY2026-07-29
Thank you so much for sharing your experience! We’re very happy we could help get your Hydrogenator Bottle working again. Your kind words about our communication and support truly mean a lot to our team. Please feel free to reach out anytime—we’re always here to help! 💜
Outstanding experience with an…
Outstanding experience with an exceptional team. I’ve trusted their products since they first entered the market, and not only have I personally seen great results, but many of my friends/clients have as well. What truly sets them apart is their customer care ⭐️ they went above and beyond to help me replace my PIURIFY unit without hesitation. That level of support speaks volumes about the integrity of the company. Highly recommended all around.
Reply from PIURIFY2026-07-28
Thank you so much for this incredibly thoughtful review. Your trust and support over the years truly mean more to us than we can express. We’re especially grateful that you’ve shared your experience with your friends and clients and that they’ve also seen positive results. Knowing that our products have made a meaningful difference is exactly why we do what we do. It was our pleasure to help with you, and we’ll always be here whenever you need us. Thank you again for recognizing our team and for recommending PIURIFY so warmly. Your words genuinely made our day. 💙
A DUD…
The item arrived DEAD and after the initial charge, I ran it once for the 10 minute option. The next day I went to use it and once again, it was DEAD. Tried charging it again, but it will not run. So, it is not holding a charge and will not run - brand new out of the box.
Reply from PIURIFY2026-07-27
We’re very sorry the unit arrived unable to hold a charge. This is not the experience we want for our customers.🙏 We’ve sent you an email so we can resolve this as quickly as possible. Your satisfaction is our top priority, and we appreciate you bringing the issue to our attention.
⭐⭐⭐⭐⭐More Than a Replacement — A Truly Unforgettable Experience
⭐⭐⭐⭐⭐ Some experiences stay with you long after they are over. This is one of them. When my original PIURIFY bottle developed a problem, I honestly didn’t expect much. I simply hoped someone would listen. What I received was far more than customer support. From my very first email, Dianna and John treated me with genuine kindness, patience, and compassion. Every response made me feel heard, respected, and cared for. They didn’t just solve my problem—they restored my confidence that there are still companies where people truly care about their customers. Today, I am holding my new PIURIFY bottle in my hands here in Romania, and it works perfectly. Looking at it reminds me that behind every great company are extraordinary people. To Dianna, John, and everyone involved in making this replacement possible—thank you from the bottom of my heart. Your kindness reached much farther than you may ever realize. You didn’t simply replace a bottle. You turned a disappointing situation into a beautiful memory that I will always carry with me. Because of you, I will always recommend PIURIFY—not only for the quality of your product, but for the humanity, compassion, and exceptional customer care that stand behind it. Thank you for reminding me that kindness still exists. With heartfelt gratitude,🙏❤️ Cristina Romania 🇷🇴
Reply from PIURIFY2026-07-27
Cristina, your beautiful words have touched us more deeply than we can express. Knowing that our support helped turn a disappointing experience into such a meaningful memory is incredibly special to us. It was truly our privilege to assist you, and we are so happy that your new PIURIFY bottle arrived safely in Romania and is working perfectly. Your kindness, trust, and heartfelt appreciation remind us why we care so deeply about every customer we serve. Thank you for allowing us to be part of your story and for recommending PIURIFY so warmly. Your message will stay with Dianna, John, and our entire team for a very long time. We wish you continued healing, happiness, and good health. Please know that you will always have friends here at PIURIFY. ❤️🙏
Great product and great customer…
Great product and great customer service. Very easy to deal with. John got to my request quickly, helped instantly, and politely followed up to ensure everything was still going well. Recommend to anyone!
Reply from PIURIFY2026-07-27
Thank you so much for your kind words and recommendation! We’re delighted to hear we we're able to assist you quickly and make the process easy. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. Please feel free to reach out anytime—we’re always happy to help! 😊🙏
The button has to be pressed several…
The button has to be pressed several times to respond and after a couple days it began to leak during the hydrating process. I am willing and expecting a replacement, otherwise I will move on to another brand.
Reply from PIURIFY2026-07-25
We're very sorry to hear about your experience. We apologize that your bottle is not working properly and has started leaking. This is certainly not the quality or experience we want for our customers. We want to make things right. We've sent you a separate email so we can resolve the issue as quickly as possible and assist you with a replacement if needed. We appreciate the opportunity to help and look forward to resolving this for you.
john rocks!
John got back to me quickly about my issue and helped me to resolve it! He was even prepared for the next steps incase his solution didnt work. He was also so kind and friendly. 10/10 experience!
Reply from PIURIFY2026-07-21
Thank you so much for the wonderful feedback, Kelsey! We’re thrilled to hear that John responded quickly, resolved your issue, and made sure you were supported every step of the way. We truly appreciate your kind words and your 10/10 rating! 😊
Piurify customer service…
Working with Piurify customer service has been a pleasure. Dianna and John were responsive and efficient.....I highly recommend the product.
Reply from PIURIFY2026-07-22
Thank you so much for your kind words and recommendation! We’re delighted to hear that Dianna and John provided responsive and efficient support. We truly appreciate your trust in PIURIFY.
Customer service is…
Very good product.Customer service is very good with one exception! My bottle did not make a sound at the end of the cycle. Took quite a few emails for them to agree to replace my bottle. I requested they ship replacement and I would have the packaging materials to return the defective bottle in. They refused!! I paid FedEx to pack my bottle for shipment!
Reply from PIURIFY2026-07-20
Thank you for your honest feedback. We’re glad you’re happy with the product and our service overall, but we’re very sorry the replacement process took so many emails and that you had to pay FedEx to pack the bottle. That is not the experience we want for our customers. We appreciate you bringing this to our attention and will use your feedback to improve our replacement process. That said, we understand your concern and want to make sure everything is working properly. We’ve sent you an email so we can help sort this out and assist you further
Customer service was amazing
Customer service was amazing. Sadly I received a model that didn't work correctly but customer service was prompt and on it! I had to send this one back to Amazon but that doesn't matter it's fast and easy and I love Piurify's products and their service is unmatched.
Reply from PIURIFY2026-07-16
Thank you so much for sharing your feedback! We’re sorry the original unit didn’t work properly, but we’re glad our team was able to assist you promptly. We truly appreciate your continued trust in PIURIFY and your kind words about our service.
Thank you so much
Thank you so much , my pitcher decided not to work , I was so upset because I loved the water , everyone that help me are so kind , always responding very adequate. I’m looking for a solution to resolve my phone. Thank you so very much. You guys were awesome.
Reply from PIURIFY2026-07-15
Thank you so much for your kind feedback! We’re sorry your pitcher stopped working, but we’re very glad our team was able to support you. We truly appreciate your patience and will continue helping until the issue is fully resolved.😊
It's kinda a waste of $230
It's kinda a waste of $230 to be honest, I've been drinking it daily since it arrived and noticed no changes. The only changes are if you add the filter to the pitcher, your water will taste like compounds in the filter. Also the 21 day challenge doesn't even work. Zip format is terrible and keeps breaking, when i download the file and go to it, its literally blank.
Reply from PIURIFY2026-07-16
We’re very sorry to hear about your experience, Brandon. We’ve sent you an email so we can better understand the issues with the pitcher, the filter taste, and the 21-day challenge file, and work with you to make this right.🙏
I have recommended this product to many…
I have recommended this product to many of my patients, and overall, it performs well and delivers good results. Many people have benefited from using it, which is why I initially held it in high regard. However, after about a year, my unit stopped working. What disappointed me most was not the issue itself, but the lack of support or guidance on how to fix or address it. If there had been better customer service or communication, I would have confidently given this product 5 stars. Because of that experience, I’m rating it 4 stars. I still believe it’s a good product, but reliable customer support would make a significant difference.
Reply from PIURIFY2026-07-14
Thank you for your honest feedback and for recommending PIURIFY to your patients. I’m sorry your unit stopped working and that you did not receive the support you expected. Your product is covered by our lifetime warranty, so please feel free to reach out anytime if you have questions or need assistance. We’ve sent you an email so we can help sort this out and assist you further.
Great Customer Service…
John was very helpful with finding a solution to my problem generating enough hydrogen with my pitcher. He is sending me a new base to resolve the issue.
Reply from PIURIFY2026-07-11
Thank you so much for your kind words and valuable feedback. We truly appreciate it!