Planet (www.planethomelending.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
Orin Swiss was honest and upfront about refinancing and closing was simple and to the point. Thank you for your honesty and helping military veterans.
We appreciate your thoughtful review! Our goal is to deliver outstanding service every step of the way, and it’s wonderful to hear Orin Swiss delivered for you.
The refinancing process with Erik and Planet Home Lending was explained by Erik and very few documents were required to get the process started. If there's no other loans attached to your refinancing, such as home improvent loans with other lenders, this is quick and takes just a few weeks. Erik keep me informed through the process from the beginning to closing. Erik and his team at Planet Home Lending were friendly And informativ. I would highly recommend Erik and PHL for your refinancing needs.
Thanks for your review. We're glad your refinance process felt streamlined and stress-free, and we’ll be here for any of your future mortgage needs.
My overall experience with the loan process with Plant Home Lending was stress free and easy. My loan representative Kristen did all the hard work by communicating with us on a consistent basis ensuring that every phase of the process was explained in detail and would ensure that anything that we needed or had questions with resolved prior to moving on to the final process. I would recommend this lender and most of all Kristen.
Thanks for sharing your feedback. We're happy your home loan refinance turned out to be a smooth experience, and you can count on Planet for support with future mortgage goals.
Brie was phenomenal to work with. She had all the answers to my questions and concerns and led me in the right direction with things I needed to have.
We're happy your home financing experience with Brie Henley was so positive. Enjoy this next chapter, and we’ll be here for all your future mortgage needs.
Our experience was phenomenal. Steve McGarrah was the perfect fit for what we needed. He was available, informative and very professional. He communicated with us consistently and provided knowledge when we didn’t quite understand. We recommend Steve for anyone who is seeking to finance their dream home. Thank you Steve and thank you Planet Home Lending.
Congratulations on your new chapter! Helping with your home financing was a true privilege, and we’ll be here for your future mortgage goals
Erik's knowledge of the process and reasoning behind refinancing was affirming and reassuring. I didnt feel like I had someone who was asking me to blindly "sign here" but took the time for explanations and wasn't rushing me but was patient when I needed extra time before moving forward. His quick turnaround of response was also a large factor in my confidence moving forward. Finally, the notaries he had sent to my home were thorough in making sure I was aware of the contract I was signing. I felt he had a good and thorough team.
So glad you had a great experience with Erik Topalian! Thank you for letting Planet be part of your ongoing homeownership journey.
Planet Home Lending and Richie made the refinancing process simple and smooth. Not only did Richie answer all of my questions, and secure me a great rate, he even showed up for my closing! I would highly recommend them.
Thank you for being a Planet customer and taking the time to share your experience! Richie Collazo is committed to getting people home with care and consistency — and your feedback shows he did just that.
Matt made the refinance process very easy through his correspondence, attention to details and timely follow up. I highly recommend Matt...this is the third time Matt has taken care of our loan.
Thanks so much for your kind words! At Planet, we believe every home loan journey deserves personal care and attention and we’re glad yours reflected that.
I am extremely disappointed with Planet Home Lending and the complete lack of accountability shown by their team. My experience with them has been nothing but frustrating and unprofessional. Recently, I discovered—on my own—that my mortgage payment was about to double due to an issue with my property taxes. What’s most upsetting is that no one from Planet Home Lending even contacted me to inform me of such a major change. I only found out because I happened to log in to my account while making other updates. When I called to ask about it, their response was, “We were going to call you.” That is unacceptable for a company that handles something as important as a mortgage. When I tried to get this issue resolved, I was told there was no claims department or any process to handle errors made by their own staff—despite the fact that my property taxes were supposed to be included in my monthly payments per my contract. Instead of taking responsibility, they simply said all they could do was a “spread” to figure it out. That’s not a solution. When I asked about insurance coverage—such as Errors and Omissions or professional liability insurance, which most financial companies carry—I was met with resistance. The representative refused to provide any information or documentation and acted as if I was asking for something unreasonable. To make matters worse, one of their representatives, Melissa, actually hung up on me after I repeatedly asked to speak to a supervisor. The person who finally helped me, who wasn’t even a supervisor, said she reviewed my closing documents and confirmed that the property taxes for both properties were supposed to be included. Yet the supervisor completely denied that and kept interrupting me every time I tried to explain the situation. This entire experience shows a complete lack of professionalism, communication, and customer care. Their staff contradict each other, fail to take responsibility, and treat customers rudely. I’ve received no real help or resolution, just excuses and deflection. I would not recommend Planet Home Lending to anyone. They mishandled my account, failed to communicate, and refused to provide transparency or accountability. If I could give zero stars, I would.
Your feedback is important to us. We’re sending a thorough reply to the mailing address associated with your account to ensure you have the answers and support you need.
My experience was great! I bought 2 houses from planet and refer my friends and family! Krista and her team are caring and go above and beyond! Thanks again!
We’re honored to have earned your recommendation. Thank you for sharing your experience and helping others feel confident choosing Planet.
As a first-time home buyer, I was completely clueless about what the process of purchasing a property involved. Nick, Ashley and her team from Planet Home Lending made everything so easy — she took care of every detail and guided me step by step through the entire process. She was patient, knowledgeable, and always available to answer my questions. Thanks to her, buying my first home was a smooth and stress-free experience. I highly recommend Planet Home Lending to anyone looking for a dedicated and professional mortgage team!
Congratulations on your home purchase! We're happy to hear Nick DeJesus and Ashley Zechman made your mortgage process go smoothly.
Buying my first home was a big milestone, and the team at planet lending made the entire process smooth, stress-free, and even enjoyable! From the very beginning, they were incredibly friendly, patient, and took the time to explain every detail so I always knew what was happening. They answered all my questions (and I had a lot!) with genuine care and professionalism. Communication was excellent. I truly appreciated how they treated me like a person, not just another client. Their warmth and dedication made such a difference, and I can’t recommend them enough to anyone buying their first home or refinancing.
We’re thrilled to hear this! Your kind words remind us why we do what we do to get people home with the service they deserve.
Fantastic experience with Frank Brandt and Jennifer Roper. They made the process so easy that it was almost too good to be true. I still can't believe how smooth everything went. They were quick to reply to questions, explained requirements wonderfully and were generally a pleasure to deal with. Highly recommend!
Thank you for taking the time to share your experience. We're glad to know Frank Brandt provided the support you needed on the way to homeownership.
Matt was very knowledgeable about the process and very patient and willing to answer many questions for us as this was our first time ever with a mortgage and also first time refinancing so it was a lot of information and he was happy to help at every step. Matt is fantastic and would be thrilled to work with him in the future.
We’re honored to have earned your recommendation. Thank you for sharing your experience and helping others feel confident choosing Planet.
Year one Planet Home Lending made two home insurance payments for the same policy. Put my escrow in a deficit and made no effort to correct the error. I was able to contact them and after hours on the hold was told to contact the insurance company to work it out with them. Year two I changed insurance companies and Planet Home Loans made the insurance payment on 17 Oct for a policy that was good until 1 November. Paid it before I was able to cancel and put new policy in place. The real issue though, escrow balance was over $4,700 on 1 Oct, They made a payment of $2,520.04. They issues an Escrow advance for the $2,520.04 and sent me a letter that my escrow was short and they had advanced funds to me to pay the insurance. The insurance was not $2,520 and escrow was not and would not be short. Now trying to get anyone on the phone is impossible. I've been on hold for over 2 HOURS.
We're sorry you had trouble reaching us. Our call center experienced difficulties during yesterday's Amazon Web Services outage, which has now been resolved. If you'll please email your contact information to [email protected], we'll escalate this to a manager.
This is by far the worst mortgage company I have ever worked with. I’ve called multiple times to make payments, only for them to fail to process them correctly. The first time, they sent my husband to collections and destroyed his credit. This time, I caught their mistake before it happened again, but now I’m stuck fighting just to have a false late payment removed. They’ve wasted so much of my time disputing something that should have been handled correctly in the first place. When I call to make a payment, I shouldn’t have to double-check that they did their job. As soon as we’re able to refinance, we will be switching companies!
Thanks for your feedback and for giving us the opportunity to improve. Please email your name, phone number, and property address to [email protected] so we can address this matter directly.
I had nothing but an absolutely great experience working with Troy from Planet Home Lending. I had worked with him years before on another home loan, so I reached out again this time and I'm so glad I did. He was super responsive, knowledgeable, and helpful. I am very picky, but he did not disappoint - he is truly amazing at what he does! Thanks so much, Troy.
Thanks for the feedback — and for trusting Troy with another home loan. We’re here for you and hope to be your lender of choice for years to come.
Every person is a different experience, and ours with planet Home Lending was unique and more professional than traditional banks. Thank again for making our dream come true by letting us obtain our new home.
We’re thrilled to hear this! Your kind words remind us why we do what we do — to get people home with the service they deserve.
Maralee and Richard were amazing and helped the whole way through the home buying process. I’ve bought 3 houses now from her and each one has been a great experience. Thank you so much for all your help !
We appreciate your thoughtful review! Our goal is to deliver outstanding service every step of the way, and it’s wonderful to hear we delivered for you.
Refinanced our loan and it was super easy. Thanks Shane Deeley!
So glad you had a great experience with Shane! Thanks for choosing Planet.
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