Planet (www.planethomelending.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
David Anger and Debbie Kurtz were throrough with our loan and worked clsoely with us as rates were dropping to find the right number for us. We will definitely be customers again in the future.
Thanks for being a Planet customer and taking the time to share your experience, Andrew! We’re proud to deliver the care and service that help people feel confident and supported through every step of the homeownership process.
Experience was great with the refinance customer service excellent and walked us through the whole process and communication was excellent thank you
We appreciate your review and your kind words, Ricardo. It’s customers like you who remind us why we do what we do. Thank you for being part of the Planet family.
Sean and his associates were respectful, profession ,patient and always helpful and reassuring throughout the process of arranging and executing our loans. They made a very stressful process easier for us with their positive attitude and no pressure approach to the task of completing the loan process.
So glad you had a great experience, Jim! We’re proud to be part of your homeownership journey — thanks for choosing Planet.
David and Mary were amazing and helped us out so much, kept us informed every step of the way and answered all our questions. The refinancing process was so easy thanks to them and there was no run around, everything was clear and processed in a timely manner. So happy we got to stay with planet home lending!
Thank you for your review, Eloisa. We're glad your mortgage refinance experience was a good one with Planet Home Lending, and we’ll be here to help with all your future home loan needs.
Derek Watkins and John Ellis made my mortgage process go through without all the stress I was expecting. Their knowledge and prompt response to any questions or concerns I had really amazed me. Would recommend to anyone looking for a mortgage lender.
So glad you had a great experience, Benny! We’re proud to be part of your homeownership journey — thanks for choosing Planet. - Derek
Chris was absolutely amazing! As a first-time homebuyer on a tight deadline, I couldn’t have asked for a better experience. Chris and his team were incredibly thorough, proactive, and on top of every step to make sure we met our closing timeline. We are so grateful for Chris and his team!
This is exactly what we mean by, “We’ll Get You Home.” Amanda, we’re honored to be part of your homeownership story.
My experience with Kyle was awesome the process was seamless!😎 Thank you.
We’re thrilled to hear this! Your kind words remind us why we do what we do: getting people home with the service they deserve.
Dan and Richard are professional and knowledgeable. They were relentless in finding the right program for us. We are now home owners! Whoot! Whoot!!
Thank you for being a Planet customer and taking the time to share your experience! We’re committed to getting people home with care and consistency, and your feedback helps us do just that.
Excellent! As first time home buyers we didn’t have any issues with understanding the mortgage process. Rick Scherer was great to work with!
Thank you, Debra, for being a Planet customer and taking the time to share your experience! We’re committed to getting people home with care and consistency — and your feedback helps us do just that. - Rick Scherer
overall terrific experience. Erik was fantastic and would work with again. Clear communication and fast responses. Appreciate all their help!
Thank you for your positive feedback, John. I’m glad I could provide expert guidance along the way, and I’ll be here for your future mortgage needs. - Erik
I've been with Planet Home Lending since shortly after I purchased my home. A few weeks ago I decided to call them about my refinance options. I spoke with Chris, who went over my options with me. With his help and wealth of knowledge, we decided on their Streamline option. The process was quick and easy and Chris & Naomi helped me every step of the way.
I appreciate your kind words, James. Helping you refinance your mortgage was a highlight of my month, and I hope to be your lender for life. – Chris
Overall a smooth refinance. Had a few issues but it was handled immediately. The communication was great during the process.
Thanks for sharing your thoughts, Alan. It was great to help you with your refinance milestone, and we’ll be here when you’re ready for your next mortgage journey.
We are trying to rebuild a disabled veterans' home after a total loss fire. We are at 85% completion and have not been paid since we are in the 40% range. During the process, Planet Mortgage bought this loan and took over the nearly $200K in Insurance proceeds. For the last 6 weeks, we have been repeatedly giving them the Documents they have asked for to get the money released, only for them to say they do not have them. The Veteran is about to be homeless because we cannot finish the house without being paid. They DO NOT CARE AND WILL NOT DO THEIR JOB! We will have to file a lien and force the veteran to sell the home because we have to pay the bills on the property. Planet Homes allegedly has the money, but they will not release it to the homeowner, no matter how many times we provide the documentation. It makes me wonder if they actually have the money. I hope you will consider another, more reputable Mortgage company, as Planet Homes likes to cheat Veterans out of their money.
Thank you for reaching out. We want to deliver the level of service our customers deserve and would welcome the chance to connect with you directly. Please send your name, phone number, and property address to [email protected] so we can escalate this.
I’m so happy for the chance for refinance so thanks to my planet home family.
We’re happy to have you in the Planet family — thanks for choosing us.
We appreciate your review and your kind words. It’s customers like you who remind us why we do what we do. Thank you for being part of the Planet family.
Sam did a great job keeping us informed and the process simple?
Thank you for choosing Planet! We’re happy we could provide the service and support you needed, and we’re grateful you took the time to share your review.
David Ambula and his team were wonderful and trusting to work with on my Refinance completed. They made the process easy and understandable. They were available to answer any questions or concerns that you had during the process. I would definitely recommend Planet Home Lending!
Thanks for being a Planet customer and taking the time to share your experience! We’re proud that David Ambalu delivered the care and service that made you feel confident and supported through every step of homeownership.
Easiest mortgage company I’ve had. Great communication and simple to work with.
Thank you for the kind words. We’re here for you and proud to support your homeownership journey for years to come.
John was calm, gave measured advice without a big sales pitch. He was trustworthy and reliable. 10/10 will come back if or when we refinance.
Thanks so much for your kind words. Helping with your home loan milestone was an honor, and we hope to serve you again when you're ready to refinance.
Kyle was there to answer questions & help us out every step of the process. He was considerate of my overnight work schedule when needing my attention during the days, and was able to provide us a few options on loans to choose from. He also helped my Mom get a home a couple years ago; we tell everyone about him!
Thank you for taking the time to share your experience. We're glad to know Kyle provided the support you and your mom needed. Your referrals are the greatest compliment we could receive.
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