Planet (www.planethomelending.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
Nick and Ashley and the rest of the team helped me close on my first home. It was a smooth process and they made me feel comfortable during what could have been a stressful process. Highly recommend them to anyone in the area.
Thank you for taking the time to share your experience. We're glad to know our team provided the support you needed on the way to homeownership.
If you want to use people who truly care and want to help you find the best option for a Home Loan, then Planet Home Lending is the best. Maralee and Richard made this stressful process pain free and very easy. They took the time to answers all of our questions and walked us through every step. I would highly recommend this company.
Thank you for taking the time to share your experience. We're glad to know our team provided the support you needed on the way to homeownership.
Very knowledgeable, moves fast and is very thorough. Got me from pre-approval to close in about 30 days. Couldn't be more pleased.
Meeting and exceeding your expectations is exactly what we aim for. Thanks for choosing Planet and for sharing your experience!
Francis was incredible. He explained everything and helped us navigate through the whole process.
It’s always great to hear when we hit the mark. Thank you for the kind words — and for letting Planet be part of your homeownership journey.
Randy Perre was amazing, he is professional, walked me through the process. I made a mistake and he was able to resolve it. I never had a problem with him answering my calls, test messages and e-mails. I am now a home owner. I highly recommend Randy.
It’s always great to hear when we hit the mark. Thank you for the kind words — and for letting Planet be part of your homeownership journey.
Three months and I still can't get them to recalculate escrow and payment. I'm at the point I'll take over doing this very basic task myself.
We’re grateful you took the time to share your feedback. At Planet, we work to earn our customers’ trust for the long haul, and we’ll use your input to do better.
Very very Good Experience was never doubtful. They made it possible and quick.... no hassle or wasted time it was always good news, and kept very professional! Highly recommend 👌🏽
We appreciate your review and your kind words. It’s customers like you who remind us why we do what we do. Thank you for being part of the Planet family.
Worst company you can imagine. This company purchased my loan from another mortage lender and never notified me of the transfer and as a result my payment was late. They also intentionally disable your ability to pay online. In my personal opinion the company intentionally makes it inconvenient as possible to make your payments. I highly recommend if they buy your mortgage to immediately find a new company. Regardless if they make a mistake they will dock your credit and make it appear as if your the problem.
We’re grateful you took the time to share your feedback. At Planet, we work to earn our customers’ trust for the long haul, and we’ll use your input to do better.
PHL is a reliable mortgage company that I would recommend. I encountered an issue after the refinance process, but Brian Jaeger addressed it promptly and effectively. While it is preferable for everything to proceed without complications, it is reassuring to know that PHL is committed to achieving customer satisfaction.
Thank you for sharing your experience! At Planet, we’re here to deliver service that makes you feel supported from day one and we’re so glad to hear that came through.
This is the absolute worst bank I’ve ever had to deal with in my life. Customer service is horrible. I will be refinancing soon if anything just to get away from them.
We’re sorry you feel we missed the mark. Your feedback helps us improve.
Tried to call for some simple questions, after 5 minutes of verifying I got annoyed when asked "what's the best time to call you?" I told them there wasn't and what does this have to do with verification. Ended up hanging up the phone because verification was taking so long and asking ridiculous questions like that.
We’re sorry our service didn’t meet your expectations. Protecting our customers’ information is our top priority and verifying identity is a part of that process. You can also visit our FAQ page at planethomelending.com.
Worst customer service I’ve ever experienced and I talk to many with my job.
We’re sorry our service didn’t meet your expectations. Please send your name, phone number, and property address to [email protected] so we can follow up and work to make things right.
If I did not have an excellent rate I would go elsewhere. Don’t send in an escrow shortage payment because they will lose it. Then you will have to call 5 times and email them the same documents 3 times and now, on the phone, AGAIN, for an hour, since nothing has been done.
We’re sorry your experience didn’t reflect the service we aim to deliver. Your feedback is important and has been shared with our leadership team so we can continue to improve.
Daniel Hunt was exceptional. He and the company made it so easy to refinance my home. Would recommend this company to all my friends and relatives.
Thanks for the feedback — and for trusting us with such an important milestone. We’re here for you and hope to be your lender of choice for years to come.
Seth was accessible, knowledgeable, and just a great guy to talk to and work with. He helped us navigate our situation, understand when everything needed done, and even gave us reminders if we hadn't don't something yet. Really cant have asked for him to do anything more than he already did for us!
So glad you had a great experience, Andrew! We’re proud to be part of your homeownership journey — thanks for choosing Planet.
Very easy process and Shane & Karilyn made everything so smooth and they were very friendly and helpful as well.
Meeting and exceeding your expectations is exactly what we aim for. Thanks for choosing Planet and for sharing your experience!
Great experience overall. David Herzog made it very smooth. Highly recommend.
We’re honored to have earned your recommendation. Thank you for sharing your experience and helping others feel confident choosing Planet.
The company is vicious and toxic. They fail to uphold any business practices given to them. They treat the customer in the most disrespectful manner as possible. If you ever have to speak customer service its like pulling teeth from a great white. Good luck with your loan if you ever get this company.
Thanks for your feedback and for giving us the opportunity to improve. Please email your name, phone number, and property address to [email protected] so we can address this matter directly.
Great team. Valued professional advice and approach. Thank you.
We’re thrilled to hear this! Your kind words remind us why we do what we do: getting people home with the service they deserve.
What made my experience great was Chris, Tre and others kept me up date on the loan process. I was never in the dark.
Thank you for being a Planet customer and taking the time to share your experience! We’re committed to getting people home with care and consistency, and your feedback helps us do just that.
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