Plexaderm®

Thank you for being such a long time Plexaderm customer and for sharing your experience with us. We truly appreciate your loyalty over the years. We’re sorry to hear you’ve recently been having issues. We can confirm that the Plexaderm formula has not changed, and we haven’t made any adjustments to the ingredients. Sometimes changes in skincare routines, moisturizers, or the type of foundation being used. We’d be happy to help troubleshoot to make sure you’re getting the best results possible. Thank you as well for your suggestion about an oil-free foundation line. We love hearing ideas from our customers. Please feel free to reach out to our customer care team so we can look into your specific situation and help find a solution. At your convenience, please give us a call any time at 1-800-681-0366. We're here to help!

Thank you so much for being a longtime Plexaderm user and for sticking with us through the challenges over the years. We truly appreciate your loyalty. We’re also glad to hear that you’ve had positive experiences with our customer service team. We understand your feedback regarding the different packaging styles. Many customers loved the pump bottle, and while it offered great convenience, it unfortunately had issues with product drying over time, which is why we transitioned to tubes. We also recognize your concern about product waste with earlier tube designs, and we’re happy to hear the current version is working better for you. Regarding the texture and effectiveness feeling different: please know that the formula has not changed. Occasionally, storage or changes in skincare routines or application methods can affect the product’s consistency. Still, your feedback about Plexaderm feeling waterier is important to us, and we’ll make sure it’s shared with our product team. Thank you again for your honest input and for continuing to rely on Plexaderm. We’re always working to improve, and your perspective helps guide those efforts.