Plum Print

Thank you for your review Sybil! We're glad you enjoyed your experience with us and look forward to creating your next book! :)

Hi Mercedes, Thank you for your feedback. We see that you were sent a pricing estimate for our books back in April, before we ever received your boxes. Our pricing is always available on our website, in detail, and we encourage all customers to estimate their pricing before mailing their items in to us. We received a combined 425 pieces for your two books, and you were sent another pricing estimate once we were able to safely return to our offices following Hurricane Helene in Asheville, NC (where we are located). Your boxes arrived on September 26th, and you received your 2nd estimate on October 10th. We always offer alternatives to our customers when their book selection does not fit their budget. You opted to cancel your orders. The shipping cost for return of materials, whether for completed or canceled orders, is the same - $19.99 per box. We hope you have a pleasant day!

We're glad you love your books, Jennifer! Thank you for leaving us a review!

Thank you for your review and feedback. We will shrink down larger artwork to fit the size of the book, but you are always welcome to request that certain pieces be made larger on a page - we're happy to do so where possible!

Thank you for your review! We are happy to hear that you love your book :)

Thank you for your review and feedback, Eleanor. Our service can sometimes be costly due to the amount of custom work that goes into each step of our process. We're still happy to hear that you love the book!

Dear Connie, While we are happy to hear that you found your book to be beautiful, we are sorry to hear that you had a less than perfect experience. We try to make our pricing clear on our website's pricing page, before and during checkout, and on the submission form you fill out when sending in your materials. We also offer a pricing slider on our website so that you can estimate your final cost ahead of time. Our books are completely custom, particularly the labor required to photograph materials and design the books. This is where the bulk of our pricing comes from. We do work with a 3:2 design ratio, whereby we place 3 pieces to a page every 2 pages and vice versa. This is reflected in the design of your book. We are always willing to work with our customers to make sure their books are perfect and would have been happy to combine some more pieces together for you. We do hope you will consider our services in the future!

Thank you so much for your wonderful review, Maureen! We can't wait to create your next set of books :)

Thank you for your review, Angel! We can't wait to keep making your books for another 6 years :)

We're happy you love your book! Thank you for the great review.

Thank you for your review and feedback. Due to the amount of professional labor and custom design we perform, our pricing may be higher than anticipated. We are glad to hear that you loved your books!

Thank you for the great review, Susan! We're always happy to help and we're so glad you love your book.

Thank you for such a great review, Myra! We're so thrilled that you love your book and we look forward to creating future books for you and your family. We'll be sure to share this wonderful feedback with Elysia and the rest of the team :)

We're so happy to hear that your son loved his book! Thank you for your review :)

We're happy to hear that you were impressed with the high quality of our books! Thank you for your review.

Thank you so much for your review! We're glad you love your books :)