PlushCare Virtual Healthcare: online doctor

Amanda at PlushCare customer service…

Amanda at PlushCare customer service was thorough, helpful, asked great questions and very personable to talk to. She actually made dealing with a medical referral fun! 5 stars plus. Would highly recommend her and hope to get her assistance on future calls too,

Dr. Trisha Kelly

Dr. Trisha Kelly is hands down one of the best doctors I have ever spoken with. She was incredibly kind, patient, compassionate, and so easy to talk to. I never felt rushed, and she truly took the time to listen and make me feel comfortable. Out of all the doctors I’ve worked with over the years, she is absolutely one of my favorites — along with my longtime family doctor that I see in person. I would genuinely give her 10 out of 10 stars and highly recommend her to anyone looking for a caring and attentive doctor. I will definitely continue scheduling my visits with her from now on. She is truly amazing, and I hope others book with her as well because great doctors like this are hard to find. 😊

Doctor Ko was excellent,knowledgeable…

Doctor Ko was excellent,knowledgeable and easy to talk too. I would recommend doctor ko 5 stars

Waste of Money

I've had trouble finding a new doctor in my area who has good patient reviews and is accepting new patients. (My last one retired a year ago.) So I thought I'd give PlushCare a try. It was nice to be able to make a same day appointment, but I was really disappointed with my initial call with the doctor I was assigned to. Her photo looked professional, but on the call she looked (and acted) either stoned or like she just crawled out of bed. She rushed throught the intake questions so quickly I could barely understand her, let alone interrupt quickly enough to respond. She said I needed to obtain blood labs if I hadn't done so within the last two months. I told her I had and could provide the results, but she went ahead and ordered labs anyway and said I needed to go to their partner lab. She seemed to be in a rush to end the call as quickly as possible. I was charged $130 for a 10 minute call plus the $20 monthly membership fee and got zero value out of it. I inquired about a refund since I didn't plan to move forward with the service and was told that since the call was "successful", which they define as you spoke with a doctor, they refused a refund. I do not recommend this service.

The appointment went smooth very…

The appointment went smooth very discreet and doctor was very professional and patient!!! I would definitely recommend this for anyone with a not to serious condition!!

Care should not be in their name

Care should not be in their name. Rip-off for AI. Shady for just trying to get some phony, unauthentic note. Spend your money elsewhere.

Solomon excellent customer service agent

Solomon was a competent, patient, and kind customer service agent. I enjoyed my experience speaking with him on the phone, and he was able to resolve all of my questions and issues related to lab work and other app problems. I highly recommend him.

Called to check the balance on my …

Called to check the balance on my account. Solomon was outstanding to interact with very professional.

I love this service BUT customer service is not helpful AND billing needs a rehaul.

I love this service, however the billing department and customer service I receive leaves a lot to be desired. I gave 3 stars only because I have great experience with the doctors I have seen. I have had multiple problems with invoicing. I pay invoices and continue to get payment reminders. When I call and email no one can seem to track these via their own invoice numbers. I have put tickets in and have no resolution. Unfortunately, I will need to cancel my membership if they don't pull it together and give me some resolution.

I have experienced great service from…

I have experienced great service from the Care Team since starting last month, especially today from Jeanette J., she listened and understood where I was coming from and quickly found a way to help me. She was very pleasant and it was easy. I had to pause my care but will feel comfortable returning due to how she handled it for me.

Horrible experience

Horrible experience. Dr. Mehreen Malik was 10 min late to our call didn't not apoligize and when I mentioned this to her she got defensive and hung up the phone. I know have to call their billing apartment to get another time to get a prescription.

Excellent

Excellent, on-the-spot, on vacation and my doctors failed to help, we tried this…it’s really good. Being a 37 year firefighter medic, retired, this program, the doctors…. Seriously going to rethink my situation with my current MDs. Prescriptions sent immediately , follow up was great… was flawless. Our experience was greater than expectation.

Soloman is the best customer service…

Soloman is the best customer service person.

Great customer service

Great customer service was provided. The rep was knowledgeable, personal, understanding, and caring. She got me squared away with no complications or issues. Thank you!

Dr Wooten was fantastic

Dr Wooten was fantastic! Was thorough and answered all my questions.

Took My Money, Then Disappeared

Wish I could go lower than 1 star. PlushCare seems to care about one thing, and that’s money. Once they have it, you’re on your own. I ordered an at-home blood panel for over $100. It took about a week and a half just to arrive because they didn’t even ship it until nearly five days after the order. I sent the sample back a week and a half ago and have heard absolutely nothing since. No confirmation it was received, no status updates, no results… just silence. Customer service is a joke. You don’t get a real response, just automated emails with irrelevant “help” articles that don’t address your issue at all. Then they have the nerve to follow up asking you to rate the response, which feels almost insulting given how useless it is. At this point, it feels like a complete scam. If you try PlushCare, be prepared to chase your own money and potentially file a chargeback.

$50 to be told to "ride it out."

My throat was killing me

My throat was killing me. My regular doctor could not see me until late the next day. With PlushCare I got appointment minutes later and a prescription an hour after that. My regular doctor visit would have resulted with same thing but two days of pain later.

Fast appointment

Fast appointment, the doctor actually listened and she came up with a great plan. I didn't feel rushed in any way. I wish I had tried this alot sooner.

They screwed me out of medicine so I’d need to come back. No such luck.

The doctor was very nice and professional however, when she called in my anabiotic, she indicated it should be for seven days two times a day. That equals 14 pills. I’m on the third day and I only have one day left. So if she called it in wrong or CVS filled it wrong but now I will not be able to finish the prescription because I am no longer in Scottsdale. I am totally pissed off and want my money back because this is ridiculous.