Is PlushCare Virtual Healthcare: online doctor legit?
PlushCare Virtual Healthcare: online doctor (www.plushcare.com) has a 3.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 35% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
Pathetic Customer Service but the Doctor was good.
The doctors at PlushCare were good, but the customer service experience was absolutely terrible. I spent nearly 6 hours trying to get a simple prescription issue resolved before finally giving up. They failed to update the correct prescription, and every time I called, I was told their “policy” was that prescription requests take up to 12 hours.
What made it even worse was a customer service representative telling me that if I couldn’t wait, I should take my sick child to the emergency room. This was all for a basic flu prescription — Tamiflu. When your child is sick, you expect urgency, empathy, and support, not scripted responses and endless delays.
Plushcase is supposed to make healthcare easier and faster, but this experience was stressful, frustrating, and completely unacceptable.
Reply from PlushCare Virtual Healthcare: online doctor2026-05-28
Hi Sourabh, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
L
Lisa B the new me · 2 reviews · Experienced 2026-05-14 ·
★★★★★
This service is absolutely amazing
This service is absolutely amazing. I wish I knew about it months ago. The process was very simple, the doctor was very helpful, and the communication was on point and direct.
T
Troy Bage · 4 reviews · Experienced 2026-05-17 ·
★★★★★
Not helpful
Not helpful. Wasn't able to do anything for me but tell me to go to the ER. I wasted time and money for no result. Felt like the doc was more focused on avoiding any responsibility than helping me with my problem.
Reply from PlushCare Virtual Healthcare: online doctor2026-05-28
Hi Troy, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. We'll be sure to consider your feedback as we continue to make improvements!
I had a horrible experience with this service. I have a horrible sore throat. It feels like fire. Its been about 3 days and It’s getting progressively worse. I believe I have strep throat. The “doctor” said there is nothing wrong-maybe a viral infection. She advised me to take some otc meds. That was it. She didn’t ask to see my throat-nothing. If you want a better experience and not someone telling you something that doesn’t make any sense, find another service. If you like just giving away 129.00, use Plush Care.
Reply from PlushCare Virtual Healthcare: online doctor2026-05-28
Hi Crystal, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. We'll be sure to consider your feedback as we continue to make improvements!
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Marissa Brown · 1 review · Experienced 2026-05-18 ·
★★★★★
Jeannette was friendly and efficient
Jeannette was friendly and efficient. I asked to end my membership and it was accomplished quickly and with a smile.
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Logan Fate · 1 review · Experienced 2026-05-18 ·
★★★★★
Ebonie D customer service call
Ebonie D. Assisted me in a customer service call about billing for a missed appointment because of a mistake when I scheduled. She was so personable and truly made my long morning turn around when it seemed like everything that could go wrong was! Brightened my day and my mood and reassured me that I am signed up with the right company and gained a loyal returning customer by being so great at her job 10/10 Ebonie deserves a raise!
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Leslie · 2 reviews · Experienced 2026-05-14 ·
★★★★★
It was easy and the Dr was able to help…
It was easy and the Dr was able to help me
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Martha Green · 2 reviews · Experienced 2026-05-12 ·
★★★★★
Intrudes on other websites!
While I was making an appointment with my local urgent care center, a screen pop-up asked if I wanted a same-day appointment. I clicked yes. A bunch of available times popped up, and I started down an expensive rabbit hole. All the while, I thought I was still on my local urgent care site. Only at the end did I discover I had "joined" PlushCare and could not cancel the telehealth appointment without a $75 charge! Moreover, they also wanted to bill me $19.99 a month for my "membership." Of course, I notified my credit card company and I will dispute the charge. I'm now trying to cancel this scammy "membership." Waiting on hold for PlushCare ...
Follow-up
When PlushCare finally called me back, a very helpful and pleasant young man worked to cancel my subscription and refund the cancellation fee. I’m waiting to make sure that all shows up on my credit card account.
Reply from PlushCare Virtual Healthcare: online doctor2026-05-28
Hi Martha, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. We'll be sure to consider your feedback as we continue to make improvements!
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Sarah Penland · 1 review · Experienced 2026-05-13 ·
★★★★★
It was typical crappy healthcare
It was typical healthcare. 30 seconds and tossed aside. Did not read my chart or listen to a word I said.
Reply from PlushCare Virtual Healthcare: online doctor2026-05-28
Hi Sarah, Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
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H H · 1 review · Experienced 2026-05-15 ·
★★★★★
Absolutely fantastic service
Absolutely fantastic service, could not have been any better. Thank you for all of your help, listening very well, and replying to my exact questions, been very knowledgeable in giving the right answers. What a blessing you have been to me today.
Doctor didn’t show up. They wanted to double charge to to “hopefully” get connected with another doctor. Such a joke
Reply from PlushCare Virtual Healthcare: online doctor2026-05-15
Hi Austin, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
I spoke with Carmen of the Care Team and she was extremely helpful. She listened well, answered my questions and responded professional to my concerns. She truly exceeded my expectations. Thank you Ms. Carmen!!!
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Peter Firehock · 2 reviews · Experienced 2026-05-12 ·
★★★★★
Didn't show up for my appointment then…
Didn't show up for my appointment then charged ME a cancellation fee. This is a scam, be ware!
Reply from PlushCare Virtual Healthcare: online doctor2026-05-13
Hi Peter, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
T
Toni Mackey · 1 review · Experienced 2026-05-09 ·
★★★★★
I really appreciate Plush Care Virtual…
I really appreciate Plush Care Virtual Healthcare. I pulled a muscle in my back and needed a doctor. I could have used a med stop in town but that would have required me to get dressed and drive in the pouring to the office for care. I was having a very difficult time walking from point a to point b at that point so leaving the house for care was going to be a major ordeal. I looked on line for a virtual doctor and found Plush care. The entire experience was wonderful, quick and very efficient. The doctor was prompt, friendly and listened to what was hurting me. She wrote a prescription and call the pharmacy of my choice. I think that this experience rates just as highly as an hands on doctor if not better. I would definitely use this company again. The wait time was very minimal and I didn't feel rushed during the appointment.
They will charge you for an appointment just for the Dr to tell you they can't prescribe the medication you need.
Reply from PlushCare Virtual Healthcare: online doctor2026-05-11
Hi Briana, Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
For starters. The ONLY reason I’m giving 2 stars instead of 0 is bc of Donna in customer service/support. She was FABULOUS.
I will NOT be using this service again. My son & I do not go to doctors unless absolutely necessary. I do not have insurance & am a struggling single mom. When my son’s throat ended up very painful, red & inflamed, I had no choice but to seek out a medical professional. PlushCare claimed they treated everything from Covid to flu to STDs & UTIs.
However, when my son made the $130 payment & saw the doctor, she (Dr. Eneniziaogochukwu Okocha) provided NO services, NO useful information & told him since she couldn’t swab his throat, he needed to go to another doctor.
I felt nothing short of ROBBED. At that point, I didn’t have the funds to go to another doctor for help. Dr E.O. Charged us for information I didn’t even need Googles help for.
Upon contacting customer service, I got Donna on the phone & she was able to refund our money so we COULD go to another provider. She was very patient & understanding…couldn’t have been more pleasant to talk to. I hope they give her a raise. I was ready to burn the world down when she first answered the phone. Her de-escalation skills are top notch 🙏
Reply from PlushCare Virtual Healthcare: online doctor2026-05-11
Hi Patricia, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. We'll be sure to consider your feedback as we continue to make improvements!
Many physicians to choose from , easy to schedule an appointment , knowledgable, thorough , problem solving oriented , personable - a great service
J
Jerry Kirby · 3 reviews · Experienced 2026-05-05 ·
★★★★★
Very easy to set up an appointment
Very easy to set up an appointment and see your doctor
by phone.
Dr. Gregory Sharp is super nice to work with and knowledgeable. I would definitely recommend Plush Care.
