I was very pleased with Amanda's she…
I was very pleased with Amanda's she went above and beyond and I appreciate that and I feel the same about Dr.Pamela Binns-Gibson! Thank you Sincerely Julie Horne
About PlushCare Virtual Healthcare: online doctor
Data updated- Website
- www.plushcare.com
- Category
- Health & Medical
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 95% (39/41)
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Is PlushCare Virtual Healthcare: online doctor legit?
PlushCare Virtual Healthcare: online doctor (www.plushcare.com) has a 3.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 35% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
I did a telehealth appointment with Dr…
I did a telehealth appointment with Dr O I told her that I had uti symptoms. She would prescribe me any medication because she wasn’t sure that what it was even though i told her it was I have one before so I know . She told me I could go the er . I’m not going to er for a uti . I ended up wasting my boyfriends money on nothing they did not take my insurance. I had to go to another provider and he gave me an antibiotic. I think I should get my money back since she did nothing for me .
Reply from PlushCare Virtual Healthcare: online doctor2026-08-06
Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
Feedback on Customer Service Experience
Here's a concise, professional review: > The care specialist was friendly and well-intentioned, but the session felt too focused on her rather than on my needs as the customer. She spent a significant amount of time sharing personal stories and complimenting her own service, which came across as unnecessary and distracting. I would have appreciated a more customer-centered conversation with greater focus on listening, addressing my concerns, and providing assistance relevant to my situation.
Reply from PlushCare Virtual Healthcare: online doctor2026-08-06
Hi Cheryl, Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
I've been a Plushcare patient for 6+…
I've been a Plushcare patient for 6+ years. My physician is exceptional; always takes the time to explain and understand my needs.
Tonya J helped me and provided…
Tonya J helped me and provided excellent customer service. I was frustrated when I had to call in because I needed to make urgent changes and Tonya was very understanding. I did not believe I had enough time to do what I wanted to do and the process was not working the way it should. Tonya was polite and helpful and was able to update everything I needed in time and stayed on the phone with me through the whole process. I ended the call feeling 10 times better than before I called in.
I highly recommend their services
I highly recommend their services. The customer service lady Tonya J. went above and beyond to help and the Doctor was great!
Doctor Cristina Acosta literally saved…
Doctor Cristina Acosta literally saved my life. I’ve been to multiple doctor’s appointments outside of PlushCare virtually and in person but nothing helped. Working with my doctor she got me on the right medication for my eczema, bipolar, and panic disorder. She changed my life and the medication she put me on helps me so much. Every appointment she is friendly, compassionate, and helpful. Could not recommend enough.
Solomon from the Care Team was…
Solomon from the Care Team was extremely kind and understanding. He was extremely patient and provided quick and efficient service/support. Thank you again for all your help!
It was fantastic was able to get my…
It was fantastic was able to get my thyroid medicine with no problem while sitting in the luxury of my own home I'm so glad I found PlushCare
>5 YEARS
Used Plushcare since the breakout of covid. Its comfortable and effortless.
Solomon from the Care Team
Solomon from the Care Team Was hery helpful, cheery and polite. He listened and helped with my concerns and I appreciated his help
Staci made the entire process a breeze
Staci made the entire process a breeze. Excellent customer service and was very knowledgeable and helpful throughout the entire process. I highly recommend this service to anyone looking for this and especially Staci for her kindness and help.
Solomon from the care team efficiently…
Solomon from the care team efficiently solved my issue! He was great.
Horrible doctor; no mechanism to review on app
Yesterday I had a terrible session with a doctor named Cassandra Wooten. First off, she was 10 minutes late. That’s ok, but when she finally logged on, I said: “Hello!” And I guess she didn’t hear me because she took a beat, gave me a condescending look and said: “I never start my sessions until my patient greets me with a ‘hello!’” In this weird singsong voice. I nodded, thinking she was thanking me for my greeting but she stayed there staring at me, head cocked. I said: “I said ‘hello.’…uh, ‘Hello.’” She nodded, and said: “There we go.” Uh, OK…super passive—aggressive, entitled behavior from someone who was 10 minutes late with no explanation or apology. Then she proceeded to do NOTHING. She asked me what the problem was so she obviously hadn’t looked at anything I had written. I explained that I had something wrong with my finger, a bad infection. She said: “I don’t know how you expect me to help when you didn’t upload a picture.” And I explained that I didn’t see an option to do that. “There was,” she said, “You just didn’t do it,” incredibly, rudely dismissive. (After the session, I saw that I had received a “check in” email that I hadn’t seen prior to the session, so maybe it was in that email, but there was no option I saw at time of booking). So I asked her: “Can I turn my camera around and show it to you?” She said: “I don’t know what you expect me to tell from looking at it.” Uh, what?? Aren’t you a doctor? What would you do with a picture then? Then she said: “Isn’t there an Urgent Care near you that you can go to?” So, why are you here on this service then?!!!? Realizing how useless she was insisting on being, I ended the call, bewildered. And she had the nerve to send out a fake “after care” notice that listed diagnoses she never actually performed. The worst part is that I contacted PlushCare, furious, to ask how I leave a review and they initially told me I could leave a review here, at the App Store or to try to just find the doctor online somewhere and review her there. So, no option to review on the app itself? Even though the doctors all have bunches of reviews and ratings? So…where are those coming from? I pushed further, and I was told that “if” I received an email within a few days, then I could leave a review on the app. There’s just no accountability for the providers they work with. I’ve had some other good experiences on the app with other doctors, but this one was so awful that with her, and the lack of accountability, I’ll never use PlushCare again.
Amanda B was so helpful and I am so…
Amanda B was so helpful and I am so thankful for her assistance and patience today!
Unusable referral, then told to go to another PCP
Booked a visit with Dr. Karen Stover in July 2026 specifically to get a neurology referral. I described all my symptoms, but the referral was written with only a single minor diagnosis on it, and the receiving hospital rejected it as inadequate. When I asked for it to be corrected, Dr. Stover refused, citing lack of documentation for symptoms I had reported to her directly. PlushCare support's resolution was to tell me to "go to your other PCP." I paid for a visit that produced nothing usable, and PlushCare kept the fee.
Reply from PlushCare Virtual Healthcare: online doctor2026-07-16
Hi Maros, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
horrible care…
it was a nightmare from the beginning it took about a week to get an appointment, I was lied to repeatedly to try to get to the bottom of the terms they want you to agree to things that you should never have to many different things abusive belittling humiliating harm full terms that could cause you abuse and I was lied to repeatedly about what they were by their customer service staff on the call in line try to find a make an appointment you got to know what you doing you can't just agree to anything anyone ask you have to be a complete a complete idiot people are desperate for medical care and this signing anything literally anything if you get abused you don't even have the right to sue them a lot of things involve it's a lot more than that but there it taking advantage and exploited as many other businesses are but let's focus, so took over a week to get the appointment because of the all ies in the terms, then when I proceeded to get an appointment this software crash first on the home computer twice then it crashed on the mobile phone so they canceled the appointments4 in a Rowe 1234 it was like Fred Flintstone prehistoric coordination I called in it was a disaster they try to rip me off which is normal they tried to get me to to pay all over again five times the cost I was using my medical insurance for $15 they wanted me to pay 75 to reschedule it was a ripoff scam so I got around that finally I made the appointment the fifth one went through the doctor was as usual deviance and guarded knowing that people are being barely abused this is nothing compared to the horrible abuses that I I received in the medical industry in general inconceivable this was a slap on the wrist but it was a failure it was a negative experience so I got the appointment they refused to send the prescription going to a doctor you should not automatically need a script it's a scam a script is probably not resolve your problem possibly it might be more than that the it seems to be an automatic profiteering racket, so she refused to send that the script she said she was sending it and and she lied to me she did not send the script for 36 hours finally when they sent it to the pharmacy the pharmacy was another dump place I was seven to racial discrimination they were calling me racial racially it's called ethnic intimidation race baiting using ethnic names at the pharmacy I picked the forms I had went there before they were closest but racially discriminating in abusive so was a bad experience in the pharmacy dated and send it for a day and a half which is not too bad but they lied they said they would ascend it right after the visit there's a bunch of issues involved with getting this never ever ever never consented to the pharmacy with them give it to you or mail it to when they automatically send it to the pharmacy is our million problems I'm not can explain them you'll find out just follow the advice have them send you the script or if you're in the office have them handed to you,so the script wrongthe pharmacy and the doctor combined made the script incorrectly so I was stuck with the wrong material that requested my notes office notes visit summary notes they sent me blank pages that I requested again they had me fill out a hippa form and then again failed to send me any notesit was a disaster I mean really shameful medicine today is horrific and this goes to show how bad it is it's really a lousy operation the dismissive they convalescesyou know they think will they are the patient is nothing you the lowest form shameful in totality it was like 20 different things I was very dissatisfied at the least
Reply from PlushCare Virtual Healthcare: online doctor2026-07-15
Hi Johny, Thanks for reaching out and bringing this to our attention. We’re sorry about the experience you’ve had, and we’d like to connect with you to investigate further. Please reach out to us directly at [email protected].
Dr. Matthew Britton
Dr., Matthew Britton never even made eye contact with me until the last few moments of the visit where he gave a quick smile and said goodbye. He was able to review all the issues I had in mind written down in front of me, but he was so rushed and rude. No, I don’t do this. No, I don’t do that! Big deal… I can easily find someone else who does those things for me because they’ve been with me for decades. And I understand he had no documentation from me during the visit so he has no reason to trust me, but now after having a what I call a rude and rushed conversation with me I’m spending hours getting the people who know me to give me the things I need. I know what your policies are, and I understand since I’m a physician myself, but he didn’t have to be so rude and rushed and nasty about everything! I won’t be seeing or talking to him again, and I don’t know if there’s another online telehealth person available out there to help people like me who are kind of out of the regular circle of healthcare, but I just don’t care to have the experience I had with him ever again. Maybe he should consider why he went into medicine… Was it money or was it patient care and being kind and helpful there is always a way to say no nicely… But I guess no one ever taught him how to do that.Enough said…. i’ll get what I need elsewhere and unfortunately it’ll take a lot more time… The most important thing for me to have this week is my Prolia since my bones are osteoporotic no matter how much calcium am I take? It’s not gonna matter if there’s not a drug working to help my body build bone. Just not a very nice man and I never care to see or speak to him again. Sincerely, Karen
Reply from PlushCare Virtual Healthcare: online doctor2026-07-15
Hi Karen, Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.
Dr. Matthew z Britton
Dr. Britton was very attentive and diagnosed my problem. He prescribed the medication to treat me.
Total incompetence from Providers and Service Reps
After making an appointment and waiting for 5 hours, the appointment was cancelled with less than an hour's notice. When I called to find out the reason, a representative by the name of Elijah spoke so fast that he was unintelligible. He asked for the spelling of my name and couldn't repeat it correctly. This is a great example of why patients should NOT use PlushCare.
Reply from PlushCare Virtual Healthcare: online doctor2026-07-13
Thank you for reaching out. We’re sorry you had a less than stellar experience with us. We’d love to investigate further to see how we can improve in the future. Please feel free to reach out to us directly at [email protected] and a member of our care team can assist you.