PlushCare Virtual Healthcare: online doctor

It was great

It was great. Easy to set up appointment. Dr. Wooten was great and prescribed me some medication in needed.

Amanda B

Amanda B. Knew how to take care of my issue and was pleasant to speak with while the transaction was taken care of.

Scammy

Scammy. Push you for subscriptions to eek out extra money.

Amanda was wonderful!

Amanda was personable, thorough, and incredibly helpful. Both my wife and I used Plushcare while on vacation. While we hope we dont need similar medical care in the future, Amanda's excellent customer service made it very likely we would call Plushcare again if needed.

Refused to cancel subscription and…

Refused to cancel subscription and continued to charge me monthly fee. Very shady operation.

Physician is not very competent when…

Physician is not very competent when putting in medical codes, she will get it right once then put an incorrect code for the same medication delaying patient care. Seek another Dr , it makes me question her 12 years of experience, that or she requires a lot of CE’s on how to properly use APEX/EPIC. Will seek for another Dr in person

Wonderful experience!

Great experience, loved the doctor, very detailed and thorough. Very easy process, I signed up, had my meeting, and was off to pick up a prescription within an hour, amd moat of that time was waiting for the prescription to get filled. Very happy, great experience!

Provider was very rude

Provider acted like I was an inconvenience to her. I explained the medication situation and she absolutely refused. These are meds. I’ve been on for over a year. She refused to write it and was very rude. She acted like it was a very inconvenience to her to have to do my visit. Will absolutely never use this telehealth again if the doctor I saw is the only option

Do not believe $129 without insurance…

Do not believe $129 without insurance bill They will bill what they seam feel like .. First bill was $240 and the second bill$170 do not believe in what they say.

excellent conversatiom with supporting…

excellent conversatiom with supporting information…

She went above and beyond expectations

Dr. Patrick is awful

Dr. Patrick has a huge ego - He did not seek to understand, rather turned very cocky and argumentative during the consultation. I've never had such a terrible experience with a doctor in my life.

Scam

Scam, do not use this site. No clear what will be required prior to making appointment. And will charge you $75 for canceling within 2 hrs of appointment, and that almost they show is available. Customer service awful and only by email.

I was having a difficult and…

I was having a difficult and frustrating time getting a refill prescription straightened out - until I spoke with Sanniyah. She got the ball rolling in the right direction. Her professional, friendly and cheerful customer service demeanor made all the difference!! The 'experience' I had continued on with getting a refill... Tonya J. in Customer Service was incredibly helpful; she did the due diligence and got this simple problem resolved in a helpful and friendly, professional manner.

Tonya J was awesome she consistently…

Tonya J was awesome she consistently provided clear communication with me and still continues to be my hero when things get complicated. Thanks Tonya J!

Have been using for a year or so... Five stars

Have been using for a year or so.... And it's clear why they named it PLUSHcare. The service approach overall is a little more caring and involved than others online. I've used several others, which were fine, but not as concierged. The app works well. All of the doctors were great. I found a doctor who suits me best on try #3 and have been seeing them ever since. After years of my woes being dismissed by other providers, Plushcare provided impressively qualified doctors who were willing to look further into my issues, including having locally done lab work and candid discussions on medications and the holistic alternatives I had considered. It's well worth the $20/month. You will feel like you have a whole team working for you and with you, not just some cramped office squeezing you in and rushing you through which is so common these days. I also recommend Plushcare to anyone who can't easily leave home and needs to speak with a doctor. My insurance covers everything but I do pay the $20/month out of pocket. Small price to pay for finally resolving a number of my health issues with a top physician.

Dr. Counts Checks All of the Boxes

I discovered Dr. Counts on a medical app. I felt an immediate rapport with her after she laughed at a joke! Laughter lightens anxiety. I felt heard, respected and cared about during the telehealth visit. Hoping Dr. Counts gets licensed to practice telehealth in my home state!

Patrick was very polite

Patrick was very polite, understanding, patient and very helpful. I pray he has a blessed holiday. Thank you, Jamal and Regina Pope

Outstanding customer service from Carmen on the Care Tea,

Outstanding customer service from Carmen on the Care Team. She solved the problem with my orders not arriving, identified the best way to get the needed documents to my provider, and then stayed on the line with me until she was sure every aspect of my problem was solved. She was reassuring and kind even though I was vexed.

They tried to charge $119 for a 15…

They tried to charge $119 for a 15 minute zoom appointment. This zoom appointment happened in November 2025 and they charged my card in May 2026. They tried saying that they sent me text messages about it and emails. They did not. I tried to work with them in January, no one would answer the phone or return my calls as promised. When I spoke with someone in May, she said they had been "trying to charge my card for the last 6 months." Again, they did not reach out to me about that. They replied to this review asking me to reach out. I can’t reply to that so i’m editing the review: Why would I spend more of my time reaching out to this company?? you can reach out to me. I had tried to resolve this multiple times and everyone refuses to help me. making me do more leg work to fix a mistake that I did not make just proves further how terrible this company is. don’t use this company. there’s so many other tele-health options now, use any other.