Stephanie responded right away
Stephanie responded right away, and kept me informed at every stage of our issue. She's great!
About Prep Sportswear
Data updated- Website
- www.prepsportswear.com
- Category
- Shopping & Fashion
- Location
- United States · Seattle
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 21% (10/48)
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Is Prep Sportswear legit?
Prep Sportswear (www.prepsportswear.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
What people say
Very happy with our order! High quality
We were very happy with our order! It came in sooner than anticipated, and the quality was excellent. My husband loves the hat, and wears it every day.
Great company all around!
I ordered 3 T-shirts. Two adult sizes and one youth size. The shirts were nicely made, exactly as I had ordered them however the youth shirt came with some sort of stain on it. I don’t know exactly what it was but since it was a brand new shirt I didn’t want to mess with trying to remove the stain. I contacted the company via their website on a weekend and promptly received an email back from Chandler on Monday morning. They made a new shirt and I received it in record time. I was told to donate or toss the stained shirt. I can’t recommend this company enough! The choices in creating clothing is huge, the T-shirts top quality and their customer service superb!!
Ordered a medium shirt, too small, does not fit
Ordered a medium shirt. Did not fit. Too small.
Reply from Prep Sportswear2026-07-16
Hi Marc, We are sorry to hear the size did not work out. The shirt ordered is specifically in women's sizing so it is meant to be fitted and it is reflected in the size chart measurements provided. We are still happy to offer free shipping on a new order as mentioned earlier today, if you are interested in a larger size. You can just reply to the same thread. Feel free to reach out again if there is anything else we can assist you with. Best, Stephanie
Customer service was fantastic
Customer service was fantastic. Stephanie assisted in all phases of my order delay, which was in part due to the Postal Service. She always got back to me promptly and courteous at all times. when the item came, it was of better than ever expected quality. Soft, comfortable, great color sized, exactly as described. I would definitely order from this company again.
My order has been waiting pickup for 11…
My order has been waiting pickup for 11 days. This sham company doesn’t even have a phone number to call. I should know better than to trust an outfit with no phone. I’m trying to cancel if I can ever get a hold of someone. I wish I could do a minus 1500 stars.
Reply from Prep Sportswear2026-06-26
Hi Herb, We are sorry to hear about this issue with your order. As our agent mentioned, your order was confirmed as picked up by USPS directly from our facility but it seems USPS was delayed in providing updated shipment scans. Unfortunately we have noticed that happening recently, especially since the start of the World Cup tournament. As of today, your order was delivered on June 13th. Our agent also followed up with you on June 15th to confirm the delivery. We hope the gift recipient enjoyed the items picked out. Please feel free to reach out again if there is anything else we can assist you with. Best, Stephanie
Great CS from Stephanie
Very pleased with our order and Customer Service provided by Stephanie of Prep Sportswear. Had an issue with order being redirected to some place else and she stayed on top of it and guaranteed its delivery even though just a couple days later Highly recommend- products were exactly what the site showed. Great quality also
Excellent Customer Service
Customer service went above and beyond to accommodate an error I made in ordering a college sweatshirt for a gift. The chat service provided responded immediately and I was able to correct my order in minutes. I highly recommend this company.
Had an issue initially with the proper…
Had an issue initially with the proper sizing and their size chart which was cleared up and made right. I appreciated that they reached out and resent the proper sized item. They were extremely helpful in resolving the issue.
Stephanie was superb in finding a…
Stephanie was superb in finding a resolution for my dilemma. I appreciated the constant communication.
Customer service was very accommodating…
Customer service was very accommodating and caring! Very pleased!
Bad experience into a good one .
Bad experience into a good one .. Stephanie was really helpful in getting me a replacement hat when it came in damaged
Excellent customer service
Excellent customer service! After I ordered a shirt in a size that did not fit they were quick to reach out to remedy the situation and provide a replacement at no cost as well as provide helpful information on sizing. Very appreciated, I would definitely order from this company again.
SO UPSET ABOUT MY $300 PURCHASE
SO UPSET ABOUT MY $300 PURCHASE! XL was clearly 2X!!! NO REFUND I WAS TOLD! NO EXCHANGE I WAS TOLD! DO NOT BUY FROM THIS COMPANY!!!
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM! THEY CREATE THEIR OWN LOGOS AND SELL ITEMS WITH THE LOGOS. THEY DO NOT CLARIFY THAT THEY ARE THE ACTUAL LOGOS. THEY ARE FALSELY ADVERTISING!
Excellent customer support!
Excellent customer support!! We had a minor mishap with the order & it was resolved immediately & with grace. Highly recommend this company—Thank you!
I ordered a sweatsuit pullover and two hats
We ordered a sweatsuit, pullover and two hats on February 26. Haven’t received an update or anything about my order and it says it’s still sitting in Kentucky will never order from this place again “fraud”. This is a scam. Beware. 6617540 my order number
Reply from Prep Sportswear2026-04-08
Hi Nacole, We are sorry to hear about the delay with your order. Your order was shipped on February 26th and the package was picked up by USPS from our facility. Unfortunately it seems they might have lost the package but we are glad to see the agent you have been corresponding with already issued a replacement and it is set to arrive this Saturday. We apologize for any inconvenience the delay with USPS may have caused. If you experience any further issues, feel free to reach out again. Best, Stephanie
Delivery Confusion. Questionable Quality
The folks at Prep asked me to change my one star review. Apparently. USPS is very slow about updating delivery statuses. So they showed a label printed, but the product not shipped. In the end, the product arrived on time. Before ordering, I noted some complaints. Mostly about the quality of the shirts. So we spent an extra few bucks for a supposedly better quality T-shirt. I don't mind spending the money for quality. The fabric of the shirt that we received, is extremely thin. It made me wonder what the non-premium shirt was like. The shirt does look great. The printing is spot on. It is one of our grandson's birthday presents. I am sure that he will be happy with it. But I found the quality lacking. I don't think it will last too long. We paid over $37.00 for a low quality shirt. And that was with a 20% coupon. For the price, I think it could have been much better.
Reply from Prep Sportswear2026-03-24
Hello Patrick, We are sorry to hear about this issue. Unfortunately sometimes USPS can be delayed in providing updated scans. Looking at your tracking information today, we are glad to see USPS provided updates over the weekend and has marked your order delivered to your mailbox yesterday. For future reference, our confirmation emails are sent from a no-reply email address so any replies will bounce. But if you need to get in touch with us, you can visit our Contact Us page on the site. It is also linked at the bottom of our confirmation emails. We hope the gift recipient enjoys the shirt picked out. If you experience any further issues, feel free to reach out again. Best, Stephanie
Excellent service!
The representative was very understanding of my needs. Will definitely order from Prep Sportswear in the future.
Replacement item
Quick resolution of a normal damaged in shipping by USPS issue. Handled with speed and empathy and thorough resolution.