Prep Sportswear (www.prepsportswear.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
I ordered a sweatshirt that was too small and chatted with Ashley. She was very helpful and I could tell she could actually cared to help out! great customer service and great experience will definitely buy again.
I was getting no response on my tracking from USPS. When I reached out to Prep, Greg S. answered. He worked with me every frustrating step of the way to find out where my package was. When it arrived after Christmas, without asking he refuned my shipping because of the inconvenience.
Sweatshirt didn’t fit and this company apparently offers ZERO exchanges. WOW! I will be SURE to spread this “GOOD “ information!!! Had I know this, I would have NEVER ordered from here. Buyer be AWARE…. This company is an ALL SALES FINAL company. I will NOT be back!!! Thank you NEXT!!!!
It was my first time ordering from them and I was ordering my future daughter inlaw something for Christmas and I was actually the one that messed up and ordered the incorrect school that she coach's the girls soccer team for. I was frantic and couldn't find a phone number for them and I hate communicating through computer generated messages but my concern was passed onto an actual customer service agent by the name of Stephanie and she was awesome. She was able to get the correct shorts and shirt sent to my daughter inlaw before Christmas and better yet she didn't charge me
I can’t begin to put into words the considerate and attentive help I got from Greg Stewart at Prep Sportswear (during their busiest time of year). My emails were answered immediately, he helped me through an issue that was resolved immediately - even after realizing the mistake was on my end. I will continue to do business with Prep sportswear. The item was exactly as described and better than I imagined. I can’t say enough about the positive experience I had with this company. Thank you, Greg!
My order was sent to the wrong address.
In the past I have been satisfied with the products. However my last order ruined my entire outlook on this company. It’s very over priced but usually has reasonable discounts. I looked at several sweatshirts for my son. Ordering his usual size. It arrived and was 1-2 sizes too small. I measured it, way smaller than 95% of the size charts on the website indicate. I picked the one product with different sizing. No way to be compensated for the $70 scrap cloth I have now.
Well before the Christmas rush, I ordered a sweatshirt for a grandson. Only to realize today that I had ordered one with the wrong graduation date on it. Upon realizing the error of my ways I contacted prep sportswear. To my pleasant surprise, they are going to correct my error and send me a new sweatshirt. They recommended that I donate the first sweatshirt which I will gladly do to a deserving soul at the school. Thank you to Greg Stewart one of your wonderful customer service representative for helping me save face on this Christmas gift. wonderful company to deal with!
I loved my experience with prep sportswear my shirt look exactly like the picture I would definitely recommend them and I will be ordering more things from them thanks so much
They have boxes that offer personalization on their hats (for me, it was specifically the one for the Seattle Marathon). You put the name in the box, and it "accepts" it and takes you to checkout with that name included in the product listing. The personalized hat I ordered arrived without the personalization I asked for, and the customer service I got in touch with lied and said that "none of our hats offer personalization on the website." I just sent my sister a ridiculously expensive hat thinking it would come with her name on it, and am now dealing with unapologetic lying from customer service. I hope nobody else I know uses this site, because the whole thing feels like a huge racket.
I ordered a sweatshirt for Christmas.And the Post Office lost it. Prep sportswear with their quick work and great people got a new one sent out for me. So I will have it in time for christmas. I will be using them when ever needed
I received the t-shirt I ordered on 12/10. It was fine except that the name and number I specified were not printed on the back. I reached out to live chat who asked for pics. I sent them, and then was asked to hold on while a customer service agent assisted. After 10 minutes waiting, I left the chat. Before leaving, I asked the chat if I should stay or if they would contact me via email. No response. Not surprisingly, they do not have a phone number to call. TERRIBLE CUSTOMER SERVICE.
Horrible customer service. You get to chat with a bot and are never forwarded to a live agent. My order appears to be lost and I spent over $125 and they could care less to help. I truly believe this company is a scam. I will be making sure that no one I know orders from this company, including our school system.
Ashley was very helpful and replaced my lost order.
I ordered a small adult sized hoodie. What I received was a youth size at best. I tried to contact the company through their 'leave a message' chat and was met with Bot responses that simply ended. I tried two additional times with the same result. Although the Bot claimed I would be contacted by email 'right away' I have yet to receive any record of any of the three chats. A poor excuse for a company and customer service. Utter disappointment.
Order sat in "label created" for 10 days. Tried to cancel it and was flat out lied to. Told me that its normal for the USPS site to not show progress for that length of time, and that it had been picked up the day the order was placed. Hog. Wash. I own a business and ship with USPS nonstop. Theyre far from perfect, but this was a lie. In 10 days, from anywhere in the US, it would have arrived by now. They refused to cancel the order. Took it up with the card co and got it sorted that way. Dont give these idiots your money. ETA: even their reply is a lie!!! The tracking info wasn’t wrong or delayed. This wasn’t a usps issue. The package sat at the vendor location for almost two weeks before it moved. More lies from an untrustworthy company. Will never use again.
Hi Pete, Thank you for reaching out to us. Unfortunately as we get closer to the holiday season, USPS can be delayed with providing updated scans. We ship thousands of orders daily so they are picked up directly from our facility by USPS and we can confirm USPS was in possession of the package when you reached out. Regrettably in the past week we noticed multiple packages lacking updated scans, just like yours, but we are keeping track of these orders. Looking at the tracking information, it shows USPS has provided an estimated delivery date already for your package. If you experience any further issues, feel free to reach out again. Best, Stephanie
It's fake, it is not the the school's actual name, wrong mascot. Extremely misleading. My wife wasted hundreds of dollars on knockoff trash.
Hi Anon, Thank you for reaching out to us. We are sorry to hear about this issue with your recent order. We have sent a request for your contact information but unfortunately did not hear back. We would love to resolve this as quickly as possible, so I will have one of our agents reach out to you today to see what solution we can come up with. If you could reply with the best email address to reach you that would be great, thanks. Looking forward to your response. Best, Stephanie
While I stand behind my review of the performance tee quality being terrible. I would like to commend Stephanie (from customer service) who went above and beyond trying to remedy the situation. Stephanie is going to work with her team on the quality moving forward.
Horrible customer service. Bot chats and no actionable results. They delivered an item I had ordered weeks ago that was poorly made and way too small for my high school-aged grandson. Was unable to contact anyone at their company to get a refund and return authorization. Only pre-programmed responses from a Bot! Beware of any company that does not publish a telephone number for customer service. This is a terrible company. Advise that you DO NOT do business with them.
Helpful understanding, patient and guaranteed problem solver you guys take pride in your customer service and satisfaction, and with my experience satisfaction was granted.
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