Prep Sportswear

Terrible customer service

I purchased a team shirt from Prep Sports early today. When I checked my invoice, I noticed they didn't have the name & number on the back of the shirt. that I wanted. I know I wrote this information when I was placing the order. When I contacted Prep Sportswear, Adrianna was the customer service representative to not take care of me. I asked if I should cancel the order or add the name & number and pay any additional charges they have. She said I couldn;t cancel the order and she couldn't make any additions to rhe order because "it was more than 2 hours and our system automatically shuts us out" If this is true, which I doubt, this is the most asinine system I have ever encountered. I could understand if they shipped the shirt (which they haven't). I placed the order 6 hours before initially contacting them. This is so ridiculous! Mat Eisenstadt This is a response to Prep Sportswear's response to my review: What Stephanie said in her response is utter nonsense. I called Prep Sportswear 6 hours after placing my order. I let Adrianna, their customer service representative know that I had requested a name & number on when I ordered a team shirt from them. They said they didn't see that on my order & that I wasn't charged for a name and number. I asked if the shirt was shipped yet and they said it hadn't been. I then requested they add the name & number to the back of the shirt and I would pay them for it. Their response was because it was more than 2 hours after I placed the order, they couldn't add the name & number. Their reasoning was "their system locks them out after 2 hours". How ridiculous is this?

Would NOT recommend

I ordered a hoodie for my son, thinking it would fit him fine. When it was delivered today, it was a lot smaller than expected and will not fit him. I would say their sizes in some of the items are not actually true to size. I tried to return or exchange the item and was told I couldn't. Their customer service is horrible. Would NOT recommend.

Easily the cheapest material used

Easily the cheapest material used. Its paper thin and they wont take return. I am shocked they charge the price they do for such terrible quality apparel. STAY AWAY

Horrible….

Timely Correction of Size Discrepancy

Wrong size was sent. They immediately issued a replacement with no need to send the other shirt back. I could either keep or donate it.

Size and method of lettering/logo

I was concerned about the lettering on a cap which I wanted to buy to show support for my grandchildren’s high school teams. After all, isn’t the lettering/logo why one buys and wears the cap? So I emailed a few questions to Customer Service, and Greg Stewart responded quickly with an answer to each question. I’ve received the cap, it’s quite nice and exactly as he described it.

Took almost 5 weeks for delivery, then item was wrong anyway

Took almost 5 weeks for delivery. By the time the item arrived, the event it was for (4 weeks after the order was placed) had passed. Tried to cancel and they refused. Then the item itself was wrong when it showed up, the back wasn't printed. Total waste of money and time.

Terrible customer service

Terrible customer service. My order take one month to be ready and , if was not upsetting enough, come missing the back design, the name and number . Customer service was nothing but unhelpful asking me so many questions but never with any resolution. I DO NOT recommend at all, trust me you are better off getting a plain shirt and writing with a pen than put your self for a such disappointment. If I can rate they services properly will be less 10 stars at list.

DO NOT order - Awful experience

What a horrible experience! Shirts look great online, but once you order they sit “in production” unable to cancel. Customer Service, Greg, finally replied stating 10-15 days to make as they are custom, then 3-4 days USPS shipping. Oh, and no weekend work or after 5pm. Wow! Ordered 9/20, shipping label created 10/10, still sitting not shipped as of 10/15. Had I read these reviews first I could have saved money and time. Would never have ordered!

Awful Company

I wouldn’t even give them a one star, I had to in order to leave this review. I ordered a t-shirt for my son and the screen print was completely crooked. I waited over an hour and a half on their “Chat” Customer Service and no one got back to me so now I’ll dispute my charge with my bank because this company is bogus! BEWARE… DO NOT ORDER THROUGH THESE CROOKS!

Order taking long

I placed an order on September 18. Order would always show “in process”. After sending a few emails, I received an email from Greg Stewart stating it takes 7-15 days for creation time and additional 3-4 days for shipping. To date, still showing in process. Once again, I sent another email. Very frustrated and disappointed with this Company.

I would leave 0 if I could what a rip…

I would leave 0 if I could what a rip off this is a joke they let you think your getting a football jersey I paid 65 a piece for people in my family and I got v neck t shirts with a number printed on it and the name printed so small you can barely read it I’ll be fighting for my money back or I’m going to be leaving bad review after bad review wherever I can warning people,,, on top of that they are all to small

Went to purchase a hat

Went to purchase a hat, with my son's name on it, and number. In the order process, their site is misleading. I got the hat and it didn't have that embroidered. Not in battling with Customer Service, they won't accept the hat. Their logos are dodgy and the quality isn't good. Spare your time and money unless you want to buy a cheap piece of material

VERY SLOW

It is 15 business days starting the day after you order. That means it takes them 3 weeks to complete the manufacturing of the product. Then it goes to shipping, another day. Then you have to wait however long the shipping takes. I it easily over a month until you should expect your order. Slowest on-demand website I've ever experienced. Not at all the normal in the industry.

Sent the wrong school items

Sent the wrong school items, said that they would fix but then decided not to correct the mascot. Quality was poor as well.

This company did a awesome job on my…

This company did a awesome job on my high school shirt that I purchased from them. And I would recommend them to my friends and family and I will be ordering more products from this company very soon.

Order "In Process" One Month Later

Ordered almost a month ago now. When entering my tracking number, order still states "in process". When attempting to contact them, no phone number, no email. Website's Chatbot is useless, never responds. I ordered these items, paid over $200, and have no way of knowing if I will ever get my merchandise. Will dispute with my credit card company immeditately! Highly dissapointed! I don't know who is actually leaving reviews that they actually spoke to someone as of this review, there is no way to talk with customer service.

POORLY MADE

I am sorry I ordered from this company. All the other reviews are crazy. I received the shirt just before the season ended, it cost to much for a see through shirt. MOST IMPORTANT THEY ARE NOT PARTNERED WITH THE SCHOOL AS THEY CLAIM.

Is my order even coming?

Placed an order on 9/18. Reached out on 9/26 for an update. (Only a chatbot, since there is no phone number) No reply. Reached out again on 9/29, no reply. I am beginning to wonder if I should expect anything. Update: received order late October - at least 6-7 weeks after ordering. I was disappointed that the 2 high school football jerseys that took so long to arrive didn’t even have the last name on the back as I ordered. I sent pictures and a note to their customer service. I especially wanted the last name on the back because the jerseys are in support of my recently adopted son who loves his new last name and we thought it would be a great surprise. Customer service replied asking if I could confirm that I ordered these jerseys with the last name. I went back to the original confirmation which only shows the front of the jersey. Because of that, Prep Sports takes no responsibility and offered no resolution. I’m 1000% sure I ordered the name on back and saw a rendering of what it would look like when I checked out. I could have bought plain jerseys directly from the school. Why would I have to special order jerseys with no name on the back? So disappointed with this company. I missed the entire football season and was never able to use the jerseys I spent significant money to buy.

Amazing Customer Service!

My original order was incorrect. I reached out and Ashley did not hesitate to make things right!