Stephanie helped me fix an error in…
Stephanie helped me fix an error in ordering. I couldn't be happier. Thank you!
About Prep Sportswear
Data updated- Website
- www.prepsportswear.com
- Category
- Shopping & Fashion
- Location
- United States · Seattle
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 21% (10/48)
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Is Prep Sportswear legit?
Prep Sportswear (www.prepsportswear.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
What people say
Customer service was excellent and…
Customer service was excellent and helping us resolve our issue.
I have ordered from prep sportswear…
I have ordered from prep sportswear several times and love the quality. Today I ordered the wrong size and they went above and beyond to help me. I will definitely recommend them to everyone on the soccer team.
This was the worst jersey-buying…
This was the worst jersey-buying experience I’ve ever had. I paid for an overpriced jersey that they didn’t even complete properly. On top of that, they had the nerve to ask me if I wanted to buy another one to replace it, with free shipping, as if that somehow fixes the problem. The estimated delivery time was two weeks, but by the time the jersey actually arrived, the football season was already over. When it finally showed up, the quality was subpar and nowhere near worth the price. Absolutely a joke of a company and a joke of a customer experience. I will never buy anything from here again, and I suggest others think twice before doing business with them.
No update for my order
No update for my order. Hello please help! I ordered a snapback from Frebruary 27 and it’s now March 6 never get any update from them. Trying to reach out and their online agent (robot) keep telling its being ready to ship but take forever.
Amazing Customer Service
Very helpful! Great customer service! I got immediate assistance and my issue was resolved!
OUTSTANDING CUSTOMER SERVICE
Stephanie was amazing. She corrected the error they made of not personalizing the shirt I ordered and sent me out a replacement with the personalization on it!
I needed help with my order and reached…
I needed help with my order and reached out to customer service. I appreciated the very quick response. Thank you!
Great looking hoodie, great quality, and fast shipping!
I just want to leave a 5-star positive feedback for my order! What a quick turnaround! I placed the order on January 26 and received it on February 6. The quality of the hoodie is excellent, and most of all, the printing is perfect! The preview pictures on the website don’t do justice. I love it very much, I can’t wait to wear this to all my son’s volleyball tournaments! I might just have to order some more in a different colour next time. Thanks again!!
My order was complete just the way I…
My order was complete just the way I ordered,.. great quality of shirts and hoodies.. will definitely be placing more orders!!
Poor service, month shipping time, seems not authentic at all
I ordered a Minnetonka MN high-school "dance team " sweatshirt for my sister on November 15th ish 2025. I did not receive it until after Christmas. I tried contacting customer service multiple times. Nothing. Said your order is currently being made. Something to that nature. Finally, I gave up. Shortly after Christmas I received an email saying it had been shipped. By far the cheapest sweatshirt I've ever seen, material is no where near premium and the graphic is pathetic. I read they were sued but im not sure the truth to this. Id definitely not buy a sweatshirt or anything from here. My sister was really upset and I ended up going to her school and buying her a dance line sweatshirt with her name on it.
Reply from Prep Sportswear2026-02-11
Hi Shan, Thank you for reaching out to us. We are sorry to hear about this delay with your order. Unfortunately we were unable to locate an order for you placed in November and we weren't able to locate any communication either so we are sorry to hear that you attempted to reach out to us with no response. Maybe from a different email? Either way, we would love to resolve this as quickly as possible, so one of my agents has reached out to see what solution we can come up with. If you could reply to the email with your order number that would be great, thanks. Looking forward to your response. Best, Christopher A.
Prep Sportswear corrected problem they did not create
I order a personalized hoodie as a Christmas gift for my dad who is in an assisted-living facility. I had it shipped to my sister's address so she could wrap it before giving it to my dad, but for some unknown reason, the mailman returned it to sender rather than delivering it to her address. I contacted customer service, explained the situation, and asked if they could resend it to my dad's address instead of my sister's address. Despite the fact that Prep Sportswear did not cause the problem, Greg Stewart from customer service said they would gladly reship the hoodie for free directly to my dad. I'm thankful that Greg and Prep Sportswear made things right even though they didn't cause the problem.
JERZEES Men's Colorblock Hooded…
JERZEES Men's Colorblock Hooded Sweatshirt with Tackle Twill Just received my hooded sweatshirt. Looks great. The only two small complaints would be, was expecting to be a little thicker. It's about half the thickness of my other hoodies. Its for our local hockey team, they play in the winter so you need to dress a little warmer so thicker would of been better. Second the size is good as long as you don't use a dryer. if you use a dryer all the time order one size up or it's eventually going to be to small. Appearance 10/10 Tackle twill 10/10 Sizing. 8/10 Quality 10/10 Thickness 5/10
Thank you for your service
Let me give kudos to prep sportswear and especially their customer service person Stephanie. I had order some items from the company but unfortunately although the usps marked my item as delivered I never received them. I emailed both the postal system and prep sportswear company of the problem. The post office put in a lost package application BUT Stephanie made sure to replace my items by sending me the exact items at no additional charge. She also stated if the package should show up to donate it. Who does that now a days. Great service and great person. I highly recommend making any purchase from this company besides the quality of items are A+. Thank You for everything.
Greg was very helpful and responded…
Greg was very helpful and responded quickly to my emails about an item in my order. He resolved the issue in less than 24 hours and went above and beyond what I expected. Very pleased customer here!
Amazing service by Greg
I sent some pictures of a jersey that was needing to be replaced Greg Stewart immediately answered my email request for somebody to look into it. He took complete ownership of it escalated to production department and they agreed that the jersey need to be replaced and the new ones on its way incredible Service great job Greg.
The customer service was excellent
The customer service was excellent. I'm always a little leary of order online from a company I do not know but it this case they are outstanding. I had a problem with my order and I emailed them on Dec 26th ( not expecting a reply until after the holidays) to my pleasant surprise they replied almost within the hour! They were very prompt and extremely helpful in correcting the issue. The quality of their product is superb and I will not hesitate to order from them again. I highly recommend them. My items were shipped very quickly and were a good quality. My grandsons loved their sweatshirts!
I ordered custom items
I ordered custom items, 7 shirts and 1 sweatshirt. One of the t-shirts came in with a pull in the collar. Customer Service was amazing, quick to reply and offered a replacement for the t-shirt. All other items were perfect (and a big hit as Christmas gifts). They arrived quickly and the quality was good.
NO REFUNDS/EXCHANGES!
I ordered a hoodie for my wife. It said "runs small", so I ordered 1 size bigger than what she usually wears. It was still WAY too small. I ordered the next size up, and she decided on a different graphic. When I reached out to the company, they said there are NO REFUNDS/EXCHANGES. Terrible way to do business!!! If I had known, I would have NEVER purchased from this company.
Prep Sportswear Exceptional Experience
My experience with Prep Sportwaear is noteworthy and it is very appropriate to provide this review. Finding and ordering an item (polo shirt) was easy even thought the requested school is a very small eastern university. Shipping was quick, fitting in a small holiday window. And for a post delivery need, my experience with Customer Service was outstanding. I highly recommend Prep Sportwear.