Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Hi Joey,
Thank you for replying but I haven’t received any emails from anybody at Printerprix. The last time I posted a review I only received an email telling me I am not entitled to a refund and after sending multiple emails in an attempt on my part to work things out I was totally ignored. After 4 months this is just ridiculous!
Reply from Printerpix2026-04-15
Dear Sophia,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration and inconvenience caused by the lack of communication and the situation you've described. This is certainly not the level of service we aim to provide, and I am truly sorry that you have felt ignored and ignored over such a long period.
To help us resolve this matter properly, I kindly ask you to reply directly to the email we previously sent. We want to ensure that your concerns are addressed and that the issue is resolved to your satisfaction.
Your patience and understanding are greatly appreciated, and we are committed to making things right. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
M
Mary H · 1 review · Experienced 2026-04-01 ·
★★★★★
Good shopping ..but be careful not to…
Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
Reply from Printerpix2026-04-10
Dear Mary,
Thank you for sharing your feedback. I sincerely apologize for any inconvenience caused by the distortion of images placed in the centerfold. We understand how important it is for your photos to look perfect, and we appreciate your caution and insight.
To ensure we can address your concern properly and make sure everything is resolved to your satisfaction, we kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Your input will help us assist you better and provide the guidance you need.
Once again, thank you for your feedback. We value your trust and look forward to helping you with this matter.
Best regards,
Joey
Printerpix
D
D Miller · 1 review · Experienced 2025-10-17 ·
★★★★★
Impressed and Pleased
I was very impressed and pleased with my middle binded calendars. The website is very user-friendly and easy to navigate with capturing pics and design layout. The quality and fine details of the pictures is spectacular. I placed a second order as a result of my positive experience.
The package is awful this is a gift and it came in a ziplock bag …. I wanted 48 piece puzzle. I got a 500 piece puzzle in a Ziploc bag and the box that you could go into. I entered my order number
Reply from Printerpix2026-04-09
Dear Farouq,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues with your order, especially regarding the packaging and the puzzle size. It’s understandable that receiving a 500-piece puzzle in a ziplock bag instead of the expected 48-piece puzzle was disappointing, especially since it was meant to be a gift.
Please accept our sincerest apologies for any inconvenience caused. We want to make sure your concerns are properly addressed. I kindly ask that you reply to the email we previously sent you, so we can better understand what happened and work towards a resolution that satisfies you.
Your satisfaction is very important to us, and we appreciate your patience. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
L
Laura Goodman · 1 review · Experienced 2026-03-31 ·
★★★★★
My photo blanket is amazing!
The order was easy to place online. The blanket I ordered came out perfect and the order was processed, completed, shipped and arrived much faster than I ever expected. I will definitely be using Printerpix again!
Thomas Denson · 1 review · Experienced 2026-04-08 ·
★★★★★
Great Purchase
The framed pictures I ordered were perfect! They looked great, the size I ordered, the quantity, and shipping was speedy. They were well packaged to not get harmed during shipment as well. I highly recommend printerpix!
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MaryC · 1 review · Experienced 2026-04-01 ·
★★★★★
Printer pix is the best place to make a photo book
Printer pix is the best place to make a photo book. Excellent pricing. Many styles of photo books to choose from. The software to design the book is easy to use if you are moderately tech savvy. It can completely arrange the book for you, but I like to do it myself. There are many design elements to choose from and a great selection of options within each element (ie lots of font options for text, lots of background colors and textures). The book itself is high quality with thick pages and a sturdy cover. The printing colors are vibrant. The book arrived on time. I never needed to contact customer support so I can’t rate that. All in all a great experience.
D
David DY Wood Works · 1 review · Experienced 2026-04-08 ·
★★★★★
I have ordered a lot of products from
I have ordered a lot of products from here and they are always nice and never disappointed.
J
Jess Hoag · 1 review · Experienced 2026-03-27 ·
★★★★★
DO NOT SHOP HERE
DO NOT SHOP HERE. I am reporting for fraud at this point. They sent me the wrong product and will not help me with a refund or anything. All you will get back is a AI bot that doesn't even know what you are saying. Horrible business.
Reply from Printerpix2026-04-08
Dear Jess,
I am truly sorry to hear about your experience and want to sincerely apologize for any frustration and inconvenience caused. We take matters like this very seriously, and it is never our intention to cause dissatisfaction or to mishandle any orders. I understand your concerns about receiving the wrong product and the difficulties you've faced in seeking resolution.
Your feedback is incredibly important to us, and we would like the opportunity to resolve this issue to your satisfaction. We have already sent you an email regarding your concerns, and we kindly ask you to reply to that email so we can gather all the necessary details and work with you directly to find a proper solution.
Please rest assured that we are committed to addressing your concerns and restoring your confidence in our service. Thank you for your patience, and we hope to hear from you soon so we can assist you further.
Warm regards,
Joey
Printerpix
I ordered 2 types of blanket: Polar & Woven. They both turned out great. They both are soft and designs are exactly what I uploaded. They are for my fiends bridal shower. I will definitely order more for my family now.
I finally got a $300 refund for 25 calendars. I wrote a prior review and this site was helpful so I wanted to say that after 17 conversations with what I feel certain was a robot, I did finally get the refund. Grateful for that. One star because the experience was so frustrating. The calendars they sent did not have calendar pages in them. And half of the photos were upside down. Unusable for the people and the timeframe I ordered them for. At first they offered a 75 percent discount for additional calendars. Then a 50 percent discount. I kept trying to explain that unless I could talk to a person, I didn’t want anymore “non” calendars. They just wouldn’t let me talk to a person to understand what a calendar is. I sent photos and everything. I did come to this site and got a response from them to contact a certain url. All over their website it says 100 percent refunds available but I’m telling you they make you work for it. Guess I’ll have something to light my fire this winter.
Reply from Printerpix2026-04-08
Dear Customer,
Thank you for sharing your detailed feedback. I want to sincerely apologize for the frustrating experience you’ve had with our service and products. It is never our intention for our customers to go through such difficulties, especially when it involves important moments and personalized items like calendars.
We truly appreciate your patience throughout the process and your efforts to communicate your concerns. We understand how disappointing it must have been to receive calendars that were not up to your expectations, and I am sorry for the inconvenience caused.
To ensure we can properly address and resolve your concerns, I kindly invite you to reach out to us directly at the following link: (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and make sure your issues are handled to your satisfaction.
Thank you again for your feedback. We value your business and hope to have the opportunity to resolve this matter promptly.
Warm regards,
Joey
Printerpix
A
Alisha · 2 reviews · Experienced 2026-04-01 ·
★★★★★
Not happy with the lack of follow up!!
Not happy with the lack of follow up!!! I placed a expedited order for a friend having surgery on April 8th and have not received any response back from my ticket inquiring and nothing on tracking. Unfortuantely, its been a terrible experience.
Reply from Printerpix2026-04-08
Dear Alisha,
I want to sincerely apologize for the frustration and disappointment caused by the lack of follow-up regarding your recent order. I understand how important this order was, especially given the special circumstances with your friend's surgery on April 8th. It is truly upsetting to hear that your experience with us has been less than satisfactory.
Please know that your concerns are very important to us, and we are committed to making this right. We have sent you an email regarding your ticket and would greatly appreciate it if you could reply to that message. This will allow us to gather more details and ensure that we resolve this matter to your complete satisfaction as quickly as possible.
Thank you for your patience and for giving us the opportunity to address this. We look forward to hearing from you soon so we can assist you further.
Warm regards,
Joey
Printerpix
I get these blankets every year and I am never disappointed!
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Randy Neely · 3 reviews · Experienced 2026-04-02 ·
★★★★★
AWESOME 100 Page Hardcover Book!!!
Just wanted you guys to know that we just received our 100 page book “ Santa and Mrs. Claus Adventures “. You all did an AMAZING job!!!! Mrs.Claus and I are so pleased!!!! It is BEAUTIFUL!!!
I will be posting it on our Santa community Facebook pages to tell other Santas to order theirs. You guys ROCK!!!! You are on our NICE LIST!!!!
Randy and Debi Neely
I placed an order on December 7th and I am still fighting to get either my calendars or my money back in April.
I tried to fix a shipping error within minutes of ordering. No one replied. I reached out again on Christmas Eve after the package was sent back to them. Still nothing. In early January, I finally got a human who promised to "rush print" replacements. Since January 2nd, the tracking hasn't moved an inch.
I have received zero updates, no confirmation, and zero help. Their support system is a joke—you can’t talk to a real person because as soon as an item is marked "shipped," the automated system just shuts you down.
It’s been four months. At this point, they’ve basically stolen my money. Don't waste your time or cash here; they are happy to take your payment but won't lift a finger to actually deliver the product.
Reply from Printerpix2026-04-08
Dear Blake,
I want to sincerely apologize for the incredibly frustrating experience you've had with your order. It is deeply disappointing to hear about the lack of communication and support you've received over the past several months. We understand how important your calendars are and how upsetting it must be to feel like your concerns have gone unanswered.
Your situation is not representative of the service we strive to provide, and I truly appreciate you taking the time to share your story. To ensure we can address this properly and work towards a resolution, I kindly ask that you reply to the email we have sent you. This will help us gather more details and make sure we resolve the matter to your satisfaction.
Thank you for your patience and for giving us the opportunity to make things right. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
M
Ms · 1 review · Experienced 2026-02-22 ·
★★★★★
Horrible
Horrible! After paying an exorbitant rate of $157.99 (even though it was initially advertised for quite a bit less) for a rush order promised between Feb 26th- Feb 27th, my order arrived in my hands on March 3rd. The pages were cut off as well as the lettering although I followed the Printerpix "padded template" to ensure that the pages would arrive perfect. They refuse to refund me. They are obstinate and difficult to deal with and their initial complaint responses (about the first 5) appear to be "generic robot interactions".
Reply from Printerpix2026-04-01
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointing experience with your recent order. We understand how frustrating it must be to have paid a significant amount for a rush service and not received your order on time, especially when the pages and lettering did not meet your expectations despite following our guidelines.
Please accept our deepest apologies for the inconvenience and any frustration caused by our previous responses. Our goal is always to provide the best service possible, and we sincerely regret that we did not meet those standards in your case.
To better understand your situation and to ensure we address your concerns properly, we kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our dedicated team is ready to assist you personally and work with you to find a resolution that satisfies you.
Thank you again for your feedback, and we hope to have the opportunity to resolve this matter to your satisfaction.
Warm regards,
Joey
Printerpix
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Carol VanDyken · 4 reviews · Experienced 2026-03-20 ·
★★★★★
The finished product is wonderful
The finished product is wonderful. Clear photos, lovely finish, prompt shipping.
I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout options as Shutterfly.