Product arrived faulty
Product arrived faulty, tried to contact them more than 7 times with no response and no one to get in touch with.Appauling company avoid like the plague.
About Printerpix
Data updated- Website
- www.printerpix.com
- Category
- Events & Entertainment
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (88/92)
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Is Printerpix legit?
Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
Defective Product and Weeks of Unanswered Emails
I have ordered from Printerpix before and was very happy with my previous order, which is why I felt comfortable ordering from them again. Unfortunately, this experience has been completely different. The canvas I received had noticeable manufacturing/finishing defects, including puckered wrapping on the back and off-center hanging hardware. I sent Printerpix photos clearly showing the issues and was initially offered a replacement. I asked whether the replacement could be made using an updated image file or, if that was not possible, whether I could receive a full refund and have my Groupon voucher reactivated. After that, communication essentially stopped. I was told on July 9 that my case had been escalated and that someone would follow up. I followed up again on July 16 and July 21, and sent another email on August 4, but my issue remains unresolved. What makes this especially disappointing is that I was a satisfied returning customer. I know Printerpix is capable of producing a product I’m happy with because I had a good experience with my previous order. I simply expected them to stand behind this order when something went wrong. At this point, I am requesting a full refund and reactivation of my Groupon voucher. I would be happy to update this review if Printerpix resolves the matter, but after weeks of trying to get help, I cannot recommend their customer service based on this experience
Absolutely horrible nonexistent customer service
I have made four separate purchases of photo books with printerpix. Three of the books are outstanding and I love them. One book that I received had pages starting to separate from the spine. I contacted printerpix through their website and eventually was put in touch with a real person who asked me to supply photos and they would get back to me with a resolution. They never did. Since then I have sent so many emails I have lost track. Occasionally, they would reply to my email asking for photos of the issue to which I would once again email to them. I think I sent photos at least four times. After the photos were sent, no one would ever get back to me. The photo book was not cheap, probably cost me about $150. I am not impressed. All I want is a replacement. So my low star rating is based on customer service alone. Or actually lack of customer service. I wish I could post photos here of how awful the book is.
Horrible customer service
I’ve had 15 emails with PrinterPix about the problem I have with my last order (most of them auto response). This has been going on for several months. I made a 100 page book, but it came back 104 because they duplicated four of the pages. They refuse to send me a new book let alone give me a status of my complaint. I will never use this company again. Their customer service sucks and is nonexistent.
Reply from Printerpix2026-08-06
Hi Mary, We're sorry to hear about your experience and understand how frustrating this must have been. As we were unable to locate your order from the information provided, please contact us at [email protected] with your order details and clear image proof of the issue. Our team will investigate your case thoroughly and work towards providing an appropriate resolution as quickly as possible. We appreciate your feedback and hope to have the opportunity to make things right. Kind regards, Printerpix Support
Most frustrating company
Most frustrating company. Spent weeks trying to get a response from them. I would expect that when you see their “preview” of your project, that is what you get. Not so. My work was cut off when I got it (ordered a slate). They blamed me and told me to reorient my project. Got same preview. I found what I think is the email of the CEO on LinkedIn and sent him an email. I never got a response from him but printerpix customer service seemed to respond more quickly. In the end, I finally got a refund, but it wasn’t without a lot of time, frustration, and work. From now on, I’ll spend a little more and ignore their promotions because what you pay for is what you get.
Poor quality printing
Poor quality printing: obvious lines from an inkjet printer with blocked nozzles. Customer service telephone number goes to an optician(?!). Contact form directs to a page not found notification.
Reply from Printerpix2026-08-06
Hi, We're sorry to hear that you were disappointed with the print quality and experienced difficulties contacting our support team. As we were unable to locate your order from the information provided, please contact us at [email protected] with your order number and clear image proof of the print quality issue. Our team will investigate your case thoroughly and work towards providing an appropriate resolution as quickly as possible. We appreciate your feedback and hope to have the opportunity to make things right. Kind regards, Printerpix Support
Awful photo album quality, do not waste your money
I bought a photo album for my mum as a gift for her 70th birthday, so it has great sentimental value. Unfortunately, almost from the moment she started reading it, pages began to come loose. Despite being handled with great care, the binding has continued to deteriorate, and the album is now completely falling apart. This is extremely disappointing, particularly for what should have been a special keepsake. We would have expected much better quality, and it is upsetting that a brand new album has become unusable after such a short period of time. I contacted their customer support team, was offered a replacemnet, then asked for a order number. Then complete silence. After chasing several times, looks like I am being ghosted. Horrible!
Reply from Printerpix2026-08-06
Hi Andi, We're sorry to hear about your experience and understand how disappointing it must be, especially as the photo album was created as a special gift for your mum's 70th birthday. As we were unable to locate your order from the information provided, please contact us at [email protected] with your order number and clear image proof of the quality issue. Our team will investigate your case thoroughly and work towards providing an appropriate resolution as quickly as possible. We appreciate your feedback and hope to have the opportunity to make things right. Kind regards, Printerpix Support
I read the comments on TripAdvisor…
I read the comments on TripAdvisor after I bought the book. I got the smallest blanket and picturebook and the quality was superb! I will be sticking with printerpix for future reference. My only criticism is the lack of transparency regarding shipping time. Outside of that 10/10 and I’m glad I stuck with it
Terrible Terrible cx Service
Terrible Terrible cx Service. No way of contacting treid calling emailing many time yet all I get as a response to my email our team will get back to you which they never do. I have spent over 50 hrs creating a album yet it was not saved and now can't complete it. Don't use this company.
Reply from Printerpix2026-07-31
Hi K Kohn, We're sorry to hear about your experience and understand how upsetting it must be to lose a project after spending so much time creating it. After reviewing your concern, we'd like to clarify that projects can only be recovered if they have been saved to a registered Printerpix account. If a project was not saved before leaving the editor, unfortunately, there is no way for us to retrieve or restore it. We understand this is disappointing and sincerely apologize for the frustration caused. If you have any questions or need assistance with creating a new project, please contact us at [email protected], and our team will be happy to help in any way we can. Kind regards, Printerpix Support
Sad and frustrated
I ordered a special blanket for my daughter’s birthday a few weeks ago. I got an email saying it has been posted and evri will be delivering it. But I’ve never received it. I tried contacting evri and nearly got scammed, I’ve tried contacting Printerpix again but no one has responded. It’s just so frustrating when you spend hours making something, spend a lot of money on it and it doesn’t even arrive.
Reply from Printerpix2026-07-31
Hi Justine, We're sorry to hear that your blanket has not arrived, especially as it was a special gift for your daughter's birthday. We understand how disappointing and frustrating this must have been. As we were unable to locate your order from the information provided, please contact us at [email protected] with your order details so our team can investigate the shipment and assist you as quickly as possible. We appreciate your feedback and hope to have the opportunity to resolve this matter for you. Kind regards, Printerpix Support
Substandard product and superficial…
Substandard product and superficial concern by their 'customer service' they talk the talk but it ends there. Take your business elsewhere, much better companies out there. Avoid
Reply from Printerpix2026-07-29
Hi, We're sorry to hear that you were disappointed with both the product and the support you received. We understand how frustrating this experience must have been. Please contact us at [email protected] with your order number and clear image proof so our team can investigate the issue thoroughly and provide an appropriate resolution. We appreciate your feedback and hope you'll give us the opportunity to make things right. Kind regards, Printerpix Support
There is NO customer service
There is no customer service and it is just an automated service that sends automated responses an does nothing (they do these automated responses to this bad reviews...) I received a faulty product and after expending weeks sending emails and trying to get any response and to receive the right photo book, I just gave up... They say they have a link to follow up these cases reported where you can upload photos of these faults, but the pictures upload link does not work and being a mandatory field the claim is not submitted. It is all a scam. Please be careful!!!! Do not use, I should have checked reviews before...
Reply from Printerpix2026-07-27
Hello Patricia, We're sorry to hear about your experience and sincerely apologize for the inconvenience you've faced. We'd like the opportunity to investigate this matter and help resolve it for you. Could you please reply with your order number so we can locate your order and review the issue? Once we have your order details, we'll look into your case and work towards an appropriate resolution.
I got a faulty item and it's impossible…
I got a faulty item and it's impossible to return it now. I tried to send the form on the website but it was broken. I also created two tickets via the chatbot. No response after weeks of waiting. Also, the 75% off for new customers didn't work for me. The books would be nice if not faulty in a few places. It's not a total disaster but all in all I'm not happy.
Reply from Printerpix2026-07-27
Hello Magdalena, We're sorry to hear about your experience and sincerely apologize for the inconvenience caused. Please email us at [email protected] with your order number and clear images of the damaged product. Once we receive the requested information, our team will review your case and arrange a replacement without further delay. We appreciate your patience and look forward to resolving this for you.
Feel like a scam
Feel like a scam. I ordered an $47 metal print and it came without the metal easal. I have tried for several weeks to get a hold of them and they respond with a standard answer that they will be in touch, but they never get in touch. I order this as a gift for someone which I can not give them. I am very upset and disappointed with this . company.
Reply from Printerpix2026-07-27
Hello Anna, We're very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Upon reviewing your case, we confirmed that the metal easel was missing from your order. We have arranged for the missing easel to be reshipped, and it will be dispatched shortly. Thank you for your patience and understanding. If you have any further questions, please don't hesitate to contact us.
Damaged Goods in shipping are not being replaced
At this point, I would not even like to give them a one, but that is the lowest choice. I ordered an $80 metal print and it came to me bent on the one corner. The item was definitely damaged in shipping as the corners were not well protected under the cardboard. I have tried for several weeks to get a hold of them and they respond with a standard answer that they will be in touch, but they never get in touch. I paid a lot of money for this, and it was a gift for someone which I can not give them. You cannot hang it on the wall when the corner of it is bent and makes it push out. I am very upset and disappointed with this . company. I have used them before and therefore are a returning customer, but never ever ever again. They have taken my money and given me a damaged product that I cannot use. I am very upset and would say do not use this company.
Reply from Printerpix2026-07-27
Hello Maureen, We're very sorry to hear that your order arrived damaged and sincerely apologize for the inconvenience caused. Please email us at [email protected] with your order number and clear images of the damaged product. Once we receive the requested information, our team will verify the issue and work to resolve it as quickly as possible. We appreciate your patience and look forward to assisting you.
Unresolved shipping fee refund
I am leaving a review based on the fact that all the responses I’ve received so far are AI and the person who made the promise in email Jayden is still ignoring me since I need his help for refund of shipping charge
Reply from Printerpix2026-07-27
Hello Bo, We're sorry to hear about your experience and sincerely apologize for the inconvenience caused. Please email us at [email protected] with your order number and details of the shipping charge refund issue. Once we receive the requested information, our team will review your case and work to resolve it as quickly as possible. We appreciate your patience and look forward to assisting you.
Helpful Customer Service
Ordered a photobook which I needed for my daughter’s birthday. There was a possibility that it may not get to me in time, so I dealt with their Customer Service who did a brilliant job of getting me the book before her birthday. Overall their customer service was excellent and they were extremely helpful in getting the book to me in time.
Sloppy work and delivery
I ordered eight 50x60 custom photo plush fleece blankets. I spent weeks working on this special family project and paid extra to ensure quality printing. The first disappointment was the blankets arrived stuffed all together haphazardly in an unstable box, causing them to be severely wrinkled. Second, the print quality was nice on a few of the blankets but the others came out less color saturated. I reached out to customer service right away to see if they could address the print quality issue and possibly redo some of the blankets. Unfortunately they never responded so I have to give these gifts to my family the way they are. I definitely will go with another company the next time I need custom gifts.
Reply from Printerpix2026-07-28
Hello Gigi, We're very sorry to hear about your experience and sincerely apologize for the disappointment caused. We understand how much time and effort you put into creating these special gifts for your family. Our Customer Support team will review your case, contact you shortly, and work with you to resolve the issue as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make this right.
This is probably like 20+ album that…
This is probably like 20+ album that I’ve made and I love them and it’s so easy to use and they look fantastic
Poor quality and nonexistent customer service?
1 star each for speed and the quality of the print on the standard fleece blankets. The upgraded premium Sherpa version was completely crooked with some borders inside of the stitching and some outside. There were also large white slashes through some of the images. All the contact info links in their emails and website are corrupt leading me to think I just got scammed by some overseas company with zero interest in customer retention.
Reply from Printerpix2026-07-16
Dear Customer, I want to sincerely apologize for the disappointing experience you described with our products and services. I understand how frustrating it must be to receive blankets with issues in quality, stitching, and images, especially when it falls short of your expectations. It’s completely understandable to feel upset when things don’t turn out as hoped. Please know that your feedback is very important to us. We take such concerns seriously and are committed to ensuring our customers are satisfied. I am truly sorry that you encountered difficulties with our contact links and the overall service experience. That is not the standard we aim for. I would be grateful if you could reach out to us directly at [email protected]. We want to make sure your concerns are properly addressed and that we can assist you in resolving this matter to your satisfaction. Thank you for bringing this to our attention. We hope to have the opportunity to improve your experience and restore your confidence in our company. Best regards, Joey Printerpix