Limited software feature to design
Limited software feature to design. Limited design. Print quality, color and paper weight is excellent though. If you have the freedom to design more it would be better.
About Printerpix
Data updated- Website
- www.printerpix.com
- Category
- Events & Entertainment
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (88/92)
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Is Printerpix legit?
Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
The book had blank pages and off line …
The book had blank pages and off line one page spilling over to the other page or cut off pictures. None of this was seen when was previewed on site
Reply from Printerpix2026-07-14
Dear Cassie, Thank you for sharing your feedback. I am genuinely sorry to hear about the issues you experienced with your book, including the blank pages and the spilling or cut-off images. I understand how disappointing it must be, especially since everything seemed fine during the preview on our site. Please accept my heartfelt apologies for this oversight and the inconvenience it has caused. Your satisfaction is very important to us, and we want to make sure this matter is resolved properly. I kindly ask you to reach out to us directly at [email protected] so we can personally address your concerns and work with you to find a suitable solution. Again, I sincerely apologize for the frustration and inconvenience. We appreciate your patience and look forward to hearing from you soon so we can assist you further. Best regards, Joey Printerpix
Fairly easy to us but awful quality…
Fairly easy to us but awful quality book received. Tapped the help with this order, attached 5 photos, tried to upload it says pdf failed to load. Chat bot sends you round in circles, I have one more book I have just finished editing (our daghters wedding and hen night), after that never again, After many attempts to get things sorted online without success I finally received an email yesterday. Still waiting for a reply. Just an update. I have emailed the company so many times since I reviewed them it is now getting annoying. No reply, except their autobot who promises to pass my email onto a 'human'. So far this has not happened.
Reply from Printerpix2026-07-14
Dear Stephen, Thank you for sharing your feedback. I am truly sorry to hear about the issues you've experienced with the quality of your book and the difficulties you've had with uploading your photos. I understand how disappointing it must be to receive a product that doesn't meet your expectations, especially after putting effort into creating something special for your daughter’s wedding and hen night. Please know that your concerns are very important to us. I kindly ask you to reach out to us directly at [email protected] so we can personally assist you and ensure that this matter is resolved to your satisfaction. Once again, I apologize for the inconvenience and appreciate your patience. We genuinely want to help improve your experience and address any issues you’ve encountered. Best regards, Joey Printerpix
The photobooks are good quality and good price.
The photobooks are good quality and a good value. I will continue to use this company. I have used it for several years (with two different emails). You can use just that much for the public, if you like. For you, however, know that I've had some trouble with customer service since January. I wasn't able to get an order I made through Groupon, even though I described the problem multiple times through various contacts that were requested. I was later able to resolve the issue. Recently I received the two orders I made, but I never knew that they had really been ordered. The items were no longer in the cart, but I never received a receipt email for them and I kept getting notices in my email that my order was not complete and that I should finish it. I tried to duplicate it (twice), but the system would not allow me to use the payment coupon I had applied when I ordered the item (and I still wasn't sure I had actually ordered it). I sent in two different requests to look into the matter, and I never got responses to either. I got things from Hannah Mae, but they were "no-reply." It wasn't until I received the two orders that I was sure the orders had actually been placed. I would really appreciate it if there were people (actual humans) who could communicate through email or through the chat feature, quickly and efficiently. I never did hear back on my questions. The tickets should not require a number in order to ask a question. People should be more available. I have really loved working with this company, but now I think I need to have a screen shot to prove that I really have ordered an item. The last three things have been issues for me. I never used to have that problem. Please see what you can do to let people know where their orders stand and how the people can be helped. You really do want everything to be smooth for them. Thanks for letting me tell you how I feel.
Reply from Printerpix2026-07-14
Dear Noreen, Thank you so much for taking the time to share your detailed feedback. I truly appreciate your loyalty to our company over the years, and I am glad to hear that you have generally been satisfied with our products. However, I am very sorry to learn about the difficulties you've experienced with customer service and the ordering process recently. Your experience clearly did not meet the high standards we strive for, and I sincerely apologize for the frustration and inconvenience this has caused. We understand how important it is for our customers to feel confident and supported when managing their orders, and I appreciate you bringing these concerns to our attention. Please reach out to us directly at [email protected] so we can personally look into your situation and ensure that everything is clarified and resolved to your satisfaction. We want to improve our communication and support to make your experience smoother and more enjoyable moving forward. Once again, thank you for sharing your honest feedback. We value your continued trust and will do our best to address your concerns. Best regards, Joey Printerpix
So no contact since you asked me to…
So no contact since you asked me to email you, does that email address actually exist? I’m still getting messages to finish the project that’s finished too. Customer service does not exist here.
Reply from Printerpix2026-07-14
Dear Mandy, Thank you for reaching out and sharing your concerns. I am truly sorry to hear about the ongoing difficulties you've experienced and for the frustration caused by the lack of communication and support. I understand how important this project is to you, and I sincerely apologize that we have not met your expectations. Please rest assured that your feedback is taken seriously. I kindly ask you to contact us directly at [email protected] so we can personally address your situation and ensure it is resolved to your satisfaction. Once again, I apologize for the inconvenience and appreciate your patience. We genuinely want to help resolve this, and I look forward to hearing from you soon. Best regards, Joey Printerpix
SCAM!!
SCAM!!! I ordered a photo book with rush delivery for my husband anniversary, they said it will be ready and delivered by the 6th of July. Today it’s 12 and it has not been delivered!!! It is late for the occasion. I sent a dozen emails asking about the timing, there is a bot answering, so zero customer service. Now I’m asking a refund, but there is no one to ask! To sum up, no photobook, no money, no reply…
Reply from Printerpix2026-07-14
Dear Daria, Thank you for sharing your experience. I am truly sorry to hear about the delay with your order and the frustration caused by the lack of proper communication. I understand how upsetting it must be, especially when you planned something special for your husband’s anniversary, and I sincerely apologize for not meeting your expectations. Please know that your concerns are very important to us. I kindly ask you to reach out to us directly at [email protected] so we can personally look into your case and ensure that this matter is resolved to your satisfaction. Once again, I apologize for the inconvenience and thank you for your patience. We look forward to hearing from you soon so we can assist you further. Best regards, Joey Printerpix
The blanket is amazing but some pics were not printed well and packaging sucked
The blanket is amazing but some of the pictures are not printed with precision. Also, the packaging was horrible! When I pay $75 for a product, I expect good packaging. The blanket was just thrown in a package envelope without any plastic bag covers or wrapping for the blanket itself . Very lousy packaging.
Reply from Printerpix2026-07-14
Dear Customer, Thank you for taking the time to share your feedback. I am glad to hear that you love the blanket, but I am very sorry to learn about the issues with the print precision and the packaging. I understand how important it is to receive a product that meets your expectations, especially when you’ve invested in a special item, and I apologize for the disappointment caused by the packaging. Please reach out to us directly at [email protected] so we can personally address your concerns and ensure that this matter is resolved to your satisfaction. Your feedback is invaluable to us in improving our services. Once again, I sincerely apologize for the inconvenience and thank you for bringing this to our attention. We look forward to assisting you further. Best regards, Joey Printerpix
So happy!
I ordered a photobook for my friend as she was leaving Dubai. I'm so happy with the product and the service. I ordered on Tuesday and needed it in under a week. I emailed to ask if it was possible and got a reply straight away with a sincere sentiment. I got the book on Saturday :).
book looks great
My Husband and I love it
My Husband and I love it. We cant stop looking at it. The Quality is absolutely wonderful. The gloss.
I paid extra to get the an enhance…
I paid extra to get the an enhance picture. The picture was worse. I reached out to them and they never replied. I do not recommend and will never buy from them again
Reply from Printerpix2026-07-10
Dear Michael, Thank you for sharing your feedback. We sincerely apologize that the enhanced picture did not meet your expectations and that you did not receive a response to your previous inquiry. We understand how frustrating this must have been for you. Please know that your satisfaction is very important to us, and we would like to make things right. We invite you to contact us directly at [email protected] so we can address your concerns and find a suitable solution. We truly appreciate your feedback and regret that your experience was not positive. We hope to have the opportunity to serve you better in the future. Best regards, Joey Printerpix
I've used other photo book companies…
I've used other photo book companies and I find Printerpix easy to use. I enjoy designing the books. I wish there were a little more different colors and tints for backgrounds. There were a lot of dark reds, oranges and yellows, but not enough light violet, periwinkle, light green, light yellow, even a light orange.
Great layouts to choose from and easy…
Great layouts to choose from and easy to add text and make changes to photos. The difficult part was choosing vacation photos! I choose the soft cover (basically the thickness of all other pages) 8x8 which is very casual look.
Easy ordering and quick delivery
Easy ordering and quick delivery. Prints are beautiful.
Beautiful canvas!!
I love my canvas. The quality is great. The delivery was quick. It was for my daughter‘s graduation from college so I got it nice and big to hang in the living room. It came very quickly. The colors were nice. It looks great in the living room. I’ve ordered from printerpix before and I will continue to order from them. very satisfied.
Ordered a large aluminium poster which…
Ordered a large aluminium poster which was delivered quickly and appeared good quality. The poster was hung on the stairs using the fixings provided and within 90 minutes the poster had fallen. The bracket had unstuck from the poster!! The poster is now damaged, dented and scratched. Further to this my wall is also damaged!! I attempted to reach out to printer pix via email almost 7 days ago, I sent a further follow up email 2 days again and had ZERO response! It appears customer service is non existent from this company and they have left me with no other option but to raise a charge back. Stay away from this company they clearly are not interested in providing ANY customer service when things go wrong.
Reply from Printerpix2026-07-10
Dear Graham, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the issue with your aluminium poster and the lack of response from our customer service team. Your feedback is important and we deeply regret that we did not meet your expectations. We understand how disappointing it is to receive a damaged product and not get the support you needed. We would like to investigate this matter further and find a suitable resolution for you. Please contact us directly at [email protected] with your order details so we can assist you promptly. We appreciate your feedback and are committed to improving our service. We hope to have the opportunity to resolve this situation to your satisfaction. Best regards, Joey Printerpix
Printerpix seems like a scam
Printerpix seems like a scam - please avoid. They reel you in with what looks like a great deal and loads of money off, only to take your money and never send your order. I've lost £54, made several requests for my money back and am now having to try to get it resolved through my bank. Seems like im not the only one.
Reply from Printerpix2026-07-06
Dear Joanna, Thank you for taking the time to share your feedback. I am truly sorry to hear about your negative experience and the frustration you have faced with your order. Please know that it is never our intention to cause disappointment or inconvenience to our valued customers. I understand how upsetting it must be to feel like you have been let down after trusting us with your purchase. Your concerns are very important to us, and I want to assure you that we take such issues seriously. To help us resolve this matter and ensure your concerns are addressed properly, I kindly ask you to contact us directly at [email protected]. We will do our best to look into your situation and find a suitable solution. Once again, I sincerely apologize for the trouble you've experienced. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this. Best regards, Joey Printerpix
2ndrReview worse experience than the first
If I could give Printerpix a zero I would. this is a followup review. The response from my first review looked like I might get my issue resolved, but the info they gave me was false. It went nowhere. I can't believe the fraudulence of Printerpix. See response and link: Dear Kay, Thank you for taking the time to share your experience with us. I want to extend my deepest apologies for the frustration and disappointment you've encountered regarding your recent order. It’s truly upsetting to hear that you received a fleece blanket instead of the Sherpa blanket you ordered, especially after providing clear images to illustrate the issue. I understand how important this purchase was to you, and I am very sorry for the inconvenience caused by our response not addressing your concerns properly. Your feedback highlights an area where we clearly need to improve, and I sincerely apologize if it felt like your concerns were not being acknowledged or handled with the care they deserve. To ensure we can resolve this matter to your satisfaction as quickly as possible, I kindly ask you to reach out to us directly at the following link: (Had to delete for this review to get through). Our dedicated support team will review your case thoroughly and work with you to find a suitable resolution. Once again, I am very sorry for the inconvenience and for the frustration caused by our previous responses. We genuinely appreciate your patience and hope to have the opportunity to make this right. Warm regards, Joey Printerpix
Reply from Printerpix2026-07-06
Dear Kay, Thank you for sharing your honest feedback. I am very sorry to hear about your ongoing frustrations with your order and the experience you've had with us. I sincerely apologize that the response you received did not meet your expectations and that your concerns have not been addressed properly. Please know that it is never our intention to cause any confusion or disappointment. Your experience is truly disappointing, and I want to assure you that we take your concerns very seriously. To ensure we can resolve this situation to your satisfaction, I kindly ask you to contact us directly at [email protected]. We are committed to looking into your case thoroughly and finding a proper solution. Once again, I am very sorry for the trouble and frustration this has caused. Your feedback is important to us, and we appreciate your patience as we work to make things right. Best regards, Joey Printerpix
Customer service came through
I had gotten a Groupon for this deal and I’m not one who usually uses them. However it was a great deal. I did everything to get the book and then I found my delivery of the book was made but I never received it. I then got a hold of customer service to let them know I did not get the book and that was when I was connected with Stephen Mekail. I told him the following , “ I just wanted to send you a huge thank you!!!!! I received my book today and it’s amazing! Thank you so much” he was amazing I have my book and thanks to Stephen!!!!!!!! Will be doing business with them again!!!
Fantastic Photobooks
I have done dozens of photobooks and each time they came back pefectly produced.