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Events & Entertainment

Printerpix

200 reviews

3.1200 reviews
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About Printerpix

Data updated
Website
www.printerpix.com
Category
Events & Entertainment
Location
United States · Orlando
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
96% (88/92)
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Is Printerpix legit?

Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.

What people say

Was looking for a gift for my Dad this…

Was looking for a gift for my Dad this Fathers day and found Printerpix website fell in love with what you could do. And customize and ended up getting a custom blanket at first was a little skeptical because mixed reviews, but in the end after I have received it, it is beautiful.Also comfortable, you can actually see the photos clearly would definitely get from them again.Good quality for the price.also delivery was fast took about a week like they said.

I ordered my order did not arrive

I ordered my order did not arrive. They just keep emailing saying they will do something, but nothing happened. I order it as a gift, so now I don't have anything to give coz I trusted this new, untrustworthy company!!!

Reply from Printerpix2026-06-23

Dear Judith, Thank you for reaching out and sharing your experience with us. I am truly sorry to hear about the inconvenience and frustration caused by your order not arriving and the lack of prompt resolution. Please accept my sincere apologies for the disappointment and the trust you placed in us. Your situation is very important to us, and we want to make things right. We have sent you an email regarding your order, and we kindly ask that you reply to it so we can personally assist you and ensure that the matter is resolved to your satisfaction. We deeply value your trust and hope to have the opportunity to restore it. Please don’t hesitate to reach out through the email we sent, and we will do everything we can to make this right. Thank you for your patience and understanding. Best regards, Joey Printerpix

I was very satisfied with the result of…

I was very satisfied with the result of my order. I made a personalized calendar as an anniversary gift and the photo quality was amazing! I also loved that I was able to customize any dates I wanted to mark on the calendar. The delivery was also right for when I needed it.

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Christopher · 2 reviews · Experienced 2026-05-04 ·

Worth the price

The blanket is beautiful and super soft. My daughter loves it! It is a great quality and was delivered really quickly.

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Andy · 23 reviews · Experienced 2026-06-18 ·

Inflated Prices

I've just received my so called free blanket which cost £9.99 postage. And to say I'm disappointed is an understatement, at a push this should have cost no more than £3 to post. Quality of blanket is poor as well. False offers they just inflate the price of the postage to cover the item.

Reply from Printerpix2026-06-19

Dear Andy, Thank you for taking the time to share your feedback. I want to extend my deepest apologies for the disappointment and frustration caused by your recent order. We genuinely regret that the blanket did not meet your expectations in terms of quality and that the postage costs did not align with your perceptions. At Printerpix, we strive to provide our customers with clear and honest information, and I am truly sorry if this experience fell short of those standards. Your concerns are very important to us, and we want to make sure we address them appropriately. Please reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new so we can ensure that the matter is resolved to your satisfaction. We are committed to improving our service, and your feedback plays a vital role in that process. Once again, I apologize for any inconvenience caused and thank you for bringing this to our attention. Joey Printerpix

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Timothy Wozny · 4 reviews · Experienced 2026-06-16 ·

I’ve used PrinterPix several times in…

I’ve used PrinterPix several times in the past, and I’ve always been happy with the quality of their prints. The colors are vibrant, and the overall finish has consistently met my expectations. On my most recent order, however, the canvas print arrived with a damaged frame. I reached out to their customer service team and was assisted by Mekail Stephen, who handled the situation promptly and professionally. They made the process smooth and ensured the issue was resolved quickly, which I really appreciated. While it was disappointing to receive a damaged item, the way it was handled reinforced my confidence in PrinterPix. Their commitment to customer satisfaction stands out, and I wouldn’t hesitate to order from them again.

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Emmely · 1 review · Experienced 2026-05-25 ·

Amazing Experience

For the extreme custom personalization that I was able to do, the price was amazing. I appreciated the flexibility and the many different options that were provided for customization. The quality was great as well as the delivery service.

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Disappointed consumers · 1 review · Experienced 2026-06-10 ·

If I could give this place zero stars

If I could give this place zero stars, I would! I spent nearly $100 on a photo book, only to find out it's completely uneditable. They even faked my purchase history—thankfully, I kept a screenshot as irrefutable proof. Yet, I still haven't received the edited book. This nightmare of an experience guarantees I will never shop here again! This is a company with no credibility and cannot be trusted!

Reply from Printerpix2026-06-12

Dear Customer, Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you experienced with your photo book order, and I want to sincerely apologize for any frustration and disappointment this has caused. It is absolutely unacceptable that your product was uneditable and that there was any issue with your purchase history. Your experience clearly does not reflect the standards we strive to uphold. We value your trust and want to make things right. To ensure that your concerns are thoroughly addressed and that we can assist you in resolving this matter, I kindly ask you to reach out to us directly through this link: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to understanding what went wrong and working with you to find a satisfactory solution. Once again, I am very sorry for the inconvenience and for any loss of confidence in our company. Your satisfaction is very important to us, and we look forward to hearing from you soon so we can assist you further. Best regards, Joey Printerpix

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Sarah · 4 reviews · Experienced 2026-06-07 ·

So soft and great quality!!

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Carol Snow · 1 review · Experienced 2026-06-08 ·

Priceless

I received the blanket and I was blown away at the quality of this. When I had my first grandchild each year I trace their hands at Christmas. My first grandson turned 18 this year, graduates from High School and has enlisted into the Marines, I submitted a picture of the 18 hands in a circle. Hoping it would arrive in time and would be special. Not only did it arrive in time, but it made me cry when I opened it. I have 5 more and I will trust you to do the all of them each year. Thank you again for making this Nanna very happy.

Fifth purchase - a little different

This is the fifth photo blanket I’ve purchased from Printerpix. All as gifts. They are fabulous gifts, but unfortunately, this one is a different material. Not as soft, no fluff. A little disappointed

Reply from Printerpix2026-06-12

Dear Lori, Thank you for sharing your feedback. I sincerely apologize for the disappointment you experienced with this recent photo blanket, especially since it’s your fifth purchase and you’ve enjoyed our products as gifts in the past. We truly appreciate your loyalty and are sorry to hear that this particular blanket did not meet your expectations in terms of softness and material quality. Your satisfaction is very important to us, and we want to ensure that this matter is addressed properly. To do so, I kindly invite you to reach out to us directly through this link: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to understanding your concerns and helping you find a suitable resolution. Once again, I apologize for any inconvenience this has caused. Thank you for giving us the opportunity to make things right. We look forward to hearing from you soon. Warm regards, Joey Printerpix

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Sebastian · 1 review · Experienced 2026-06-04 ·

Outstanding quality blanket.

I can’t express how much I love the custom blanket I received! Such high quality and beautiful colors shading. All of my expectations were met with the blanket and shipping was quick, thank you to printerpix for giving me such amazing blanket.

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Emma · 6 reviews · Experienced 2025-12-10 ·

Poor quality and no customer service.

The books arrived quickly, but unfortunately, the overall experience was very disappointing. While creating the photo book, the editor broke down and I lost over 100 pages of an edited book, which I then had to redo from scratch. When the books arrived, the laminate on the front covers was peeling on all of them, which made them look terrible and not at all like something I would want to give as a gift. I have emailed the company several times and also raised a ticket about the issue, but I have had no response. The lack of customer service has made the experience even more frustrating. Sadly, this feels like a case of “you get what you pay for”. The books were cheap, but the quality, editor and aftercare were poor. I would not use Printerpix again.

Reply from Printerpix2026-06-08

Dear Emma, Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience you’ve had with our service. It is heartbreaking to learn that your creative efforts were lost due to technical issues, and that the quality of the finished products did not meet your expectations. We also sincerely apologize for the peeling covers and the lack of response from our customer service team. Please know that we deeply value your feedback and genuinely regret any frustration or inconvenience this has caused. Your satisfaction is very important to us, and we would like to make sure that your concerns are addressed properly. We kindly ask you to reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/newso that we can ensure your matter is resolved to your satisfaction. We are committed to improving our service and hope to have the opportunity to regain your trust. Thank you again for your honest feedback. We look forward to hearing from you. Warm regards, Joey Printerpix

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anthony · 25 reviews · Experienced 2026-06-07 ·

Beware

Beware. Can get same product much cheaper elsewhere. Wife paid nearly £50. Can get for less than £15 on Amazon. Do not be fooled by huge 70% discount. Scam! Auto sends to address from payment card and when she tried to change delivery address, it said already in post. What? In five seconds they printed and posted it. Not got high hopes for quality or customer services if I try and return it. You also get £5.99 added on for postage at end- nice surprise. Avoid or regret. Fuming that I now have to repost the gift when it arrives.

Reply from Printerpix2026-06-08

Dear Anthony, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your frustrations and concerns regarding your recent order. It’s upsetting to learn that you feel the process was rushed and that the delivery experience did not meet your expectations. We understand how important it is for gifts to arrive on time and in good condition, and we sincerely apologize if this was not your experience. We also appreciate your comments about pricing and the discounts offered. Our goal is to provide value and quality, and we regret if this was not reflected in your experience. Your feedback about the delivery process and transparency is very important, and we will take it into account to improve our services. To ensure that we can properly address your concerns and assist you further, we kindly ask you to reach out to us at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/newso. We are committed to resolving your issue to your satisfaction and would appreciate the opportunity to do so. Thank you again for bringing this to our attention. We hope to hear from you soon. Best regards, Joey Printerpix

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cheryl hutchinson · 8 reviews · Experienced 2026-06-04 ·

Choose another company

If I could choose -1 I would. Don’t waste your money. No product for over a month. Chatbot and customer service did not resolve my issue just sent out a blank book and wanted me to pay again. Just find another company, this one doesn’t care about you. It’s all automated so no one will pick up an issue

Reply from Printerpix2026-06-05

Dear Cheryl, Thank you for sharing your honest feedback. I am truly sorry to hear about the frustration and disappointment you've experienced with our service. It is absolutely not our intention to make you feel that your concerns are not valued or that we do not care. I sincerely apologize for the inconvenience caused by the delay and the issues with your order. Your experience matters greatly to us, and we want to make things right. Please reach out to us directly so we can personally address your concerns and ensure that the matter is resolved to your satisfaction. You can contact us at the following link: [https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new] We appreciate your patience and the opportunity to improve. We look forward to hearing from you and assisting you further. Warm regards, Joey Printerpix

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Carmesha Goliday · 1 review · Experienced 2026-05-31 ·

the size was way to small for the price…

the size was way to small for the price i paid for it ! total rip off

Reply from Printerpix2026-06-05

Dear Carmesha, Thank you for sharing your feedback. I sincerely apologize that you feel the size was not appropriate for the price you paid and that your experience left you feeling disappointed. Your satisfaction is very important to us, and we truly regret any frustration this has caused. We would love the opportunity to personally address your concerns and ensure that the matter is resolved to your satisfaction. Please reach out to us at your earliest convenience by visiting the following link: [https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new] Thank you for giving us the chance to make things right. We look forward to hearing from you and assisting you further. Warm regards, Joey Printerpix