Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I had a great experience for my first time using PrinterPix. The website was easy to navigate. I ordered a collage blanket for a graduation gift and it turned out amazing!!! Shipping was faster than I expected and quality seems really good. I will be ordering again and I highly recommend.
Calendar arrived quickly, pictures look great. I'd say the website could be made a little easier to use - this old geezer found it a little difficult to put pictures where they needed to go, or even link the pictures, but the end result was very nice for a very reasonable cost.
I recently ordered something for a friend who had to put her furbaby down because of FIP. It's a very fatal unfortunate disease that kills kittens very quickly if not detected by vets early on. I only ordered from this shady company because I actually believed they could deliver a product a second time due to a gift that was given to me when my baby had to be put down due to cancer and FIV complications. I ordered the EXACT same item that was given to me, and was sent a very sad and pathetic version of what I received originally, so I naturally went onto their website, compared the product options provided and the costs associated, sent them visuals of what was sent to me, which clearly did not match, and received the following from Mekail Stephan, a supposed Printerpix Support Member: "We have reviewed the details, and there are no issues with the delivered item. The product is of our standard quality, although you may notice a slight difference due to recent changes in our raw materials and production facility. Additionally, the fluff on the blanket is normal and will diminish after some use and washing. Given these factors, a replacement or return at this stage would not be possible." There literally should be NO change in the material or product quality if it's supposedly the same item I received and shared with them in pictures! I ordered the sherpa blanket that cost close to $150, with expedited shipping and high res photos. I got a two way fleece, thin blanket that had ZERO high anything to it, quality, resolution, etc., it was hot garbage. So, after Mekail's pathetic customer service that took me two additional follow-ups to get a response, I ordered the same blanket from Shutterfly, which arrived today, 06/01/2026. Half the price and is exactly what Printerpix's version should have been out the gate. DO NOT BUY FROM THEM PRINTERPIX. Horrible customer service and horrible product.
Dear Jasmine, Thank you for sharing your detailed and heartfelt feedback. I want to extend my deepest apologies for the disappointment and frustration you have experienced with your recent order. I am truly sorry that the product did not meet your expectations and that our customer support did not provide the level of service you deserve. It is completely understandable how upsetting it must be to receive an item that does not match the quality or appearance of what you received previously, especially given the significance of the gift for your friend during such a difficult time. Your concerns about the product’s quality and the response you received from Mekail are very important, and I apologize for any distress this has caused. To ensure we address your concerns properly and to help us understand the situation better, we kindly ask you to reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure this matter is thoroughly reviewed and resolved to your satisfaction. Please don’t hesitate to contact us through that link at your earliest convenience. We truly appreciate your feedback and the opportunity to improve, and we are committed to making things right. Thank you again for taking the time to share your experience. Warm regards, Joey Printerpix
A very easy site to allow for the download and placement of the pictures off of my mobile devise. Very, very pleased. I had this blanket made for a friend, and she cried when she saw it. Thank you for providing this service. I hope to use Printerpix again in the future!
I ordered photo albums on 30.4.26. They were supposed to arrive on 8th May, they have not arrived (it is now 03.6.26). None of the phone numbers work, the live chat is just bots, the email sends me an email from an address that I cannot reply to asking for confirmation of my address (over and over again), and the tracking number is invalid - because the parcel was never dispatched. I spent 9 months creating the album for my son's 18th birthday, which has now passed. What can I do? This company is awful. Update, Joey has written a very lovely message below but essentially sent me to the same link I have been trying for the past two weeks. I am not seeking a refund. I am seeking confirmation whether my order has been printed, is awaiting production, or has been dispatched. If dispatched, please provide the courier and tracking number. If not dispatched, please escalate my order for production. Order no 45236423. Order Date: 2026-04-30. I have been unable to obtain a working tracking number for over a month.
Dear Ali, Thank you for taking the time to share your experience. I am deeply sorry to hear about the difficulties you’ve encountered and the frustration caused by the delay and lack of proper communication. I sincerely apologize that your order, which was so important for your son’s 18th birthday, has not arrived and that our support channels have not provided the assistance you needed. I understand how upsetting it must be to spend nine months creating such a meaningful album, only to have it not reach you in time, especially given the sentimental value behind it. Your feelings are completely valid, and I want to assure you that we take this matter very seriously. To resolve this situation and ensure everything is addressed properly, I kindly ask you to contact us directly at this link: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to understand exactly what happened and do everything possible to make things right. Please don’t hesitate to reach out—your satisfaction is very important to us, and we are committed to assisting you. Thank you again for your patience and for giving us the opportunity to make this right. Warm regards, Joey Printerpix
The website was very difficult to navigate with constant pop ups. The quality of the picture and frame were very poor for £25
Dear Helen, Thank you for sharing your feedback. I am truly sorry to hear about the difficulties you experienced with navigating our website and the disappointment with the quality of the picture and frame. I understand how frustrating it must have been to encounter constant pop-ups and to be dissatisfied with your purchase, especially given your expectations. Please accept my heartfelt apologies for any inconvenience this has caused. Your experience is very important to us, and we genuinely appreciate you bringing these issues to our attention. We want to ensure that we address your concerns properly and improve our service. To do so, I kindly ask you to reach out to us directly at this link: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to making sure that your concerns are fully understood and that we resolve this matter to your satisfaction. Thank you again for your feedback, and we look forward to hearing from you so we can assist you further. Warm regards, Joey Printerpix
Lost my order - acknowledged order and tracking for dispatch confirms not dispatched! Customer service non-existent! Seems to be a chat bot only! Cant speak to anyone Raising a ticket, results in nonsense from a non-human. Avoid at all costs. Reading other reviews, printerpix reply willl be to raise a ticket - I have raised 5 tickets and still getting nowhere - avoid at all costs!
Dear Terry, I want to sincerely apologize for the frustration and inconvenience you've experienced. Reading your feedback, I can see how upsetting this must be — having your order lost, conflicting information about dispatch, and feeling unable to speak to a real person. I truly understand your disappointment and regret that our customer service has fallen short of your expectations. Please know that your feedback is taken very seriously. We deeply regret the difficulties you've faced with raising multiple tickets and not receiving the support you deserve. This is not the standard of service we aim to provide, and I am genuinely sorry for the distress caused. To ensure we can resolve this matter to your satisfaction, I kindly ask you to reply to the email we have sent you. Your response will help us better understand the situation and enable us to take the necessary steps to make things right. Thank you for your patience, and I hope to hear from you soon so we can resolve this issue promptly. Joey Printerpix
OMG! I couldn’t believe how good it turned out.
Ticket number-1094561 After navigating a website that seems designed to test your patience, I ordered a large three-panel canvas print. I should have taken that as a warning. What arrived was deeply underwhelming: roughly 50% of the canvas is blank border, leaving three small images marooned in a vast expanse of white. What I’d imagined as a striking centrepiece looks, in practice, faintly ridiculous. The preview gives no meaningful indication of this — what you see on screen and what lands on your doorstep are essentially two different products. The quality compounds the disappointment. The wood is thin and flimsy, the finish is poor, and it falls noticeably short of what competitors are producing at comparable price points. There are plenty of canvas print companies out there. Based on my experience, I’d encourage you to try any of them before this one. UPDATE- all that they have done is said I can pay for another print and that it is all my fault, I have sought advice and they are in breeches of trade descriptions act but they are not concerned with that as they do not value customers in anyway shape or form. Again please do-not use this sham of a company. Please try PhotoBox or My-picture
Dear Warren, Thank you for taking the time to share your detailed feedback. I am genuinely sorry to hear about your disappointing experience with your recent order. It’s clear that what you received did not meet your expectations, both in terms of design and quality, and I can understand how frustrating it must be to feel that the product did not resemble the preview or your original vision. Please accept my deepest apologies for any inconvenience caused. We strive to provide products that our customers love, and it’s disheartening to hear that we fell short in this instance. Your comments regarding the design preview, the materials, and the overall quality are very important to us, and I want to assure you that we will take this feedback seriously to improve our service. To ensure we can address this situation properly and make things right for you, I kindly ask you to reply to the email we have sent you. Your response will allow us to understand the full scope of the issue and work toward a satisfactory resolution. Thank you once again for your honest feedback and patience. We genuinely appreciate the opportunity to resolve this matter and hope to hear from you soon. Joey Printerpix
Very disappointed with this company. I purchased a voucher and it expired. You would think the company would at least give me the money to be used toward another purchase. They simply ignore my request or continue to put me off. In addition, I had a photo book completed and when I tried to go back in to finish it, the book was no longer available. The saddest part is trying to get someone to help. I will no longer be using this company. Way too many other options with better service. My advice would be to avoid this company.
Dear Jackie, Thank you for sharing your experience with us. I am truly sorry to hear about the frustration and disappointment you’ve faced regarding your voucher and the photo book. I understand how upsetting it must be to feel ignored and to have difficulties accessing your project, especially after investing your time and trust in us. Please accept my heartfelt apologies for the inconvenience caused. It is never our intention to leave our customers feeling neglected or dissatisfied, and I regret that your recent interactions with us have not reflected the high standards we aim to uphold. To ensure we can address your concerns properly and work toward a resolution, I kindly ask you to reach out to us directly at: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. Your feedback is very important, and we want to make sure everything is handled to your satisfaction. Thank you for your patience and for allowing us to rectify this matter. We genuinely hope to hear from you soon. Joey Printerpix
I was out of town and my neighbor got my package.Just saw it today it was great a the lady will love it.Thank you and I will be ordering other things,
I cancelled the order within 4 hours in the evening. I was told that my cancellation was passed to the production dept that night to stop the order. So far, despite numerous emails from them promising to contact me directly I have heard nothing. They have taken my money and sent the product despite me cancelling the order a.s.a.p. I would not recommend this company as their customer service is poor, and excuses for repayment are questionable.
Dear Chris, Thank you for sharing your experience with us. I am truly sorry to hear about the difficulties you’ve encountered regarding your cancellation and the subsequent order fulfillment. Please accept my deepest apologies for the inconvenience and disappointment caused by our customer service. This does not reflect the standards of care and attention we aim to provide, and I am very sorry for the frustration this situation has caused you. To ensure that this matter is properly addressed and resolved to your satisfaction, I kindly ask you to reply to the email we have sent you. This will allow us to look into your case in detail and find the appropriate solution. Thank you for your patience and for allowing us to make things right. We value your feedback and hope to resolve this situation as quickly as possible. Joey Printerpix
Pictures turned out amazing I really like it definitely will order again in the future
Only because the photo I submitted could've been more clear when I sent it. It was an 80th celebration around the sun gift for my aunt. The sounds of amazement heard in the room when she revealed it had me fighting tears. It was delivered as I was leaving for the party which had me excited. I didn't touch it so, I'm unable to give a review on that.
Blanket has a great comfortable feeling and the picture was wonderfully placed and captured!
I couldn't believe how quickly my project arrived! We ordered at the beginning of the week, and it was already here by the weekend!!! It is perfect and the design came out flawless! The price was the best hands down. I would highly recommend!
This is in response to you asking again for my opinion. I requested an answer to the fact that we received the incorrect size. Also your freight price ic a rip off.
Dear William, Thank you for your message and for bringing these concerns to our attention. I sincerely apologize for the inconvenience caused by receiving the incorrect size and for your dissatisfaction with our freight charges. Your feedback is very important to us, and I understand how frustrating this situation must be. We truly value your opinion and want to address your concerns properly. To ensure we can resolve this matter to your satisfaction, I kindly invite you to contact us directly at this link: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to helping you and making sure your concerns are thoroughly addressed. Thank you again for your honesty, and we look forward to hearing from you. Best regards, Joey Printerpix
Have not received our order after 7 days Their website states delivery within 7 days, it is now day 8. Impossible to actually talk to a live person. Customer service amounts to a bot. Their system says the package has been handed over to the courier but USPS says they have not received it and Printerpix refuses to admit the package has been lost. After tomorrow I will call the bank and put a fraud claim in.
Dear Doug, Thank you for bringing your concerns to our attention. I am truly sorry to hear about the delay with your order and the frustration caused by the difficulties in reaching a live person. I understand how upsetting it must be to see the delivery timeframe pass without receiving your package, especially when the courier’s information conflicts with what we’ve communicated. Please accept my deepest apologies for this situation. Your satisfaction is very important to us, and we want to resolve this matter promptly. I kindly ask you to reach out to us directly at (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new), so we can personally assist you and ensure everything is properly addressed. Thank you for your patience and understanding. We appreciate your business and hope to resolve this situation to your satisfaction. Warm regards, Joey Printerpix
Dont place any orders. Still waiting for ours. We get stuck with an AI bot chat. Im not even sure anyone works here!!! Cant request a refund as i cant speak to anyone and cant find out if we’re ever going to receive our order. AVOID!!!
Dear Mark, Thank you for taking the time to share your experience. I am genuinely sorry to hear about the frustration and inconvenience you've encountered, especially with the difficulty in reaching someone to discuss your order. I understand how upsetting it must be to feel stuck with an AI chat and uncertainty about your order’s status. Please accept my heartfelt apologies for this situation. Your concerns are very important to us, and we want to ensure that your issue is addressed properly. To do so, I kindly ask you to reach out to us directly at [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new]. We are committed to speaking with you personally and making sure we resolve this matter to your satisfaction. Thank you again for your patience and for giving us the opportunity to make things right. We truly value your business and hope to resolve this as quickly as possible. Warm regards, Joey Printerpix
Value for the cost was great. Fast turnaround. Page quality was excellent. Only improvement would be additional stickers.
200 reviews matching