Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
K
Kenny Kell · 1 review · Experienced 2026-05-10 ·
★★★★★
Order Never Delivered
Placed an order "guaranteed to arrive by Mother's Day." Two days later, still not delivered, the tracking number is invalid, and their "contact us" form does not work. I should've read reviews before ordering. Terrible company!
Reply from Printerpix2026-05-12
Dear Kenny,
Thank you for sharing your experience, and I want to sincerely apologize for the inconvenience and frustration caused by the delay and the issues you've encountered. I understand how important it is to receive your order on time, especially for a special occasion like Mother’s Day, and I am truly sorry that we did not meet your expectations in this instance.
Your feedback is very valuable to us, and we want to make things right. Please reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new so we can better understand what happened and work toward a resolution that satisfies you.
We appreciate your patience and the opportunity to improve our service. Thank you again for bringing this to our attention.
Best regards,
Joey
Printerpix
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Willem Crookes · 1 review · Experienced 2026-05-11 ·
★★★★★
Absolute terrible quality
Absolute terrible quality. No quality control.
Offers a 100% refund guarantee if not happy with the product and hasn't given me any money back at all. Everything is stretched and low quality
Sent in high quality photos straight from our photography, from our wedding that we spent thousands on.
Terrible customer service.
They keep offering me money off next time, that is it. Best believe I'll never be coming back to this trash company.
NEVER USE THIS THIEVING COMPANY
Reply from Printerpix2026-05-12
Dear Willem,
I want to sincerely apologize for the negative experience you’ve had with us. It’s deeply upsetting to hear that you’re dissatisfied with the quality of our products and the customer service you received. We strive to provide the best possible quality and support, and I’m truly sorry that we fell short in your case.
Your feedback is very important to us, and we want to ensure that we resolve this matter to your satisfaction. Please reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new so we can better understand what happened and work towards a solution that addresses your concerns.
We genuinely appreciate your input and hope to have the opportunity to make things right.
Thank you for your time, Willem.
Best regards,
Joey
Printerpix
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Megan · 1 review · Experienced 2026-05-09 ·
★★★★★
Was guaranteed to arrive before…
Was guaranteed to arrive before Mother’s Day. Spent $100 on my order as a gift and it won’t be here in time. No response from customer service. Absolutely do not order from here. Who knows when I’ll even receive it and they won’t communicate back.
Reply from Printerpix2026-05-11
Dear Megan,
I want to sincerely apologize for the disappointment and frustration you've experienced with your recent order. We understand how important it is to receive your gift on time, especially for Mother’s Day, and I am truly sorry that we fell short of your expectations. It’s upsetting to hear that your order has not arrived as promised and that you haven't been able to get a response from our customer service team.
Please know that your concerns are very important to us, and we want to do everything we can to resolve this matter to your satisfaction. I kindly invite you to reach out to us directly at the following link: [https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new](https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you personally and ensure that your issue is addressed promptly.
Thank you for bringing this to our attention. We genuinely value your patience and understanding, and we hope to have the opportunity to make this right.
Warm regards,
Joey
Printerpix
The quality of the pictures are unbelievable. It arrived in a very timely manner. Absolutely no complaints.
k
kadence · 1 review · Experienced 2026-05-09 ·
★★★★★
Never got my product.
Reply from Printerpix2026-05-11
Dear Kadence,
We are truly sorry to hear that you did not receive your product, and we understand how disappointing and frustrating this must be. Please know that this is not the experience we want for our customers, and we would like to resolve this matter as quickly as possible. To ensure we can assist you properly and find a suitable solution, we kindly ask you to contact us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We appreciate your patience and look forward to resolving this issue to your satisfaction.
Kind regards,
Joey
Printerpix
Dear Sandy,
I sincerely apologize for the continued delay in receiving your order. I understand how frustrating and disappointing it must be to not have your order arrive yet, especially when you were expecting it. Please know that your experience does not meet the standards we strive for, and I truly appreciate your patience.
To ensure we can assist you properly and resolve this matter to your satisfaction, I kindly ask you to reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new).
Thank you for bringing this to our attention. We are committed to helping you and resolving this issue as quickly as possible.
Warm regards,
Joey
Printerpix
J
Jeff Bosowski · 1 review · Experienced 2026-04-27 ·
★★★★★
Order still hasn't arrived
Order still hasn't arrived. I ordered a Mothers Day gift over 2 week before mothers day. It said it would arrive well before mothers day which was important because we were leaving the Friday before Mothers Day weekend and I wanted it before we left. Now it is Thursday May 7th and my order still isn't here. When checking the tracking it keeps saying shipping label unreadable or multiple shipping labels cannot deliver. I don't know what shipping label they put on it because it was saying out for delivery in WA but I live in CA. It would then update saying shipping label unreadable. I contacted customer support and they just said it is on its way. When I checked the tracking number today it said shipping label unreadable again. This is the 4th time it has shown this update. At this point I am not very hopefully I will receive my order. I would not recommend this company.
Reply from Printerpix2026-05-11
Dear Jeff,
I want to sincerely apologize for the inconvenience and frustration caused by the delay and issues with the delivery of your order. We understand how important it was for you to receive the Mother’s Day gift on time, especially given the timing of your travel plans, and it’s truly disappointing to hear that your order has not arrived yet.
The tracking issues you’ve described are certainly not what we aim for, and I deeply regret the confusion and worry this has caused. We appreciate you bringing this to our attention, and we want to do everything we can to help resolve this situation.
Please contact us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). We would like to personally assist you and ensure that your concerns are addressed to your satisfaction.
Thank you for your patience, and again, I apologize for the inconvenience. We look forward to helping you resolve this matter.
Warm regards,
Joey
Printerpix
K
Kio · 1 review · Experienced 2026-05-06 ·
★★★★★
The images came out clearly
The images came out clearly, shipping was fast. A typical calander.
Pictures look bad on blanket and they sent me a baby blanket instead of a throw over blanket
Reply from Printerpix2026-05-11
Dear Keyla,
I want to sincerely apologize for the experience you've had with your recent order. It’s truly upsetting to hear that the pictures did not turn out well on the blanket and that you received a baby blanket instead of the throw-over blanket you ordered. We understand how disappointing and frustrating this must be, especially when you were expecting a different product and quality.
Please know that we take your concerns very seriously. We would like the opportunity to personally assist you and ensure that this matter is resolved to your satisfaction. I kindly invite you to reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new).
Thank you for bringing this to our attention. We appreciate your patience and the chance to make things right.
Warm regards,
Joey
Printerpix
S
Serenity Scott · 1 review · Experienced 2026-05-05 ·
★★★★★
I haven’t received my package and I had…
I haven’t received my package and I had multiple problems using the site.
Reply from Printerpix2026-05-06
Dear Serenity,
Thank you for taking the time to share your experience with us. I want to sincerely apologize for the inconvenience caused by the delay in receiving your package and the difficulties you encountered while using our site. Your frustration is completely understandable, and we truly regret any frustration or inconvenience this has caused.
We are committed to resolving this matter to your satisfaction and ensuring that your concerns are addressed thoroughly. To do so, we kindly ask you to reach out to us directly at your earliest convenience. Please visit the following link to submit a support request: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new)
Your feedback is invaluable in helping us improve, and we want to make sure that your experience with Printerpix is a positive one. We look forward to hearing from you and resolving this issue promptly.
Once again, I apologize for the inconvenience and thank you for your understanding.
Warm regards,
Joey
Printerpix
S
Sharon Rhea · 1 review · Experienced 2026-05-04 ·
★★★★★
Love my photobook, but have some suggestions
I just received my 5 photobooks after submitting the order only one week ago!!! The pictures came out very clear , and I am very pleased with the finished product! I have used this company for years, and have made approximately 30 photobooks. I have a couple of suggestions. In previous books, there was an option to outline the text. This was a great feature to make the text “stand out” and be easily readable when printing text over a photo. I could not do that in my current book, and some of my captions are hard to read. I tried all the colors, but that didn’t seem to help the problem. Also, in previous books, there were more choices of backgrounds and frames. 
Dear Steven,
Thank you for reaching out and sharing your concern. I am truly sorry to hear that you still have not received your purchase. I understand how frustrating and disappointing this must be, and I sincerely apologize for the inconvenience caused.
Please know that we are committed to resolving this issue and ensuring your satisfaction. To assist you further, I kindly ask you to contact us directly by submitting a support request at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new)
Your experience matters greatly to us, and we want to make sure this matter is addressed promptly and effectively. We look forward to hearing from you so we can work towards a resolution.
Thank you for your patience and understanding.
Warm regards,
Joey
Printerpix
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M Alkins · 2 reviews · Experienced 2026-04-26 ·
★★★★★
Exceptional
This experience as well as all my others have been great. This site is easy to work with. Quality is exceptional. Shipping is fast.
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Sara Justine · 1 review · Experienced 2026-04-26 ·
★★★★★
Blurry and low resolution images
I have multiple canvases from other companies and any time I have uploaded an image, they tell you if the resolution is too low for the image to be on the canvas. I am extremely disappointed with the quality of multiple images I received that were so foggy and blurry, I cannot even hang them next to my crisp clear other canvases I have. It looks silly and was not at all what I was expecting when I was so excited to receive them.
Reply from Printerpix2026-05-06
Dear Sara,
Thank you for sharing your honest feedback. I am truly sorry to hear about your disappointment with the quality of the canvases you received. It’s completely understandable to feel frustrated when the images do not meet your expectations, especially when you were excited about your order. Please accept my heartfelt apologies for any inconvenience this has caused.
We want to make sure we resolve this matter to your satisfaction. To do so, I kindly ask you to reply to the email we previously sent you. Your response will help us better understand the situation and work towards a proper resolution.
Your satisfaction is very important to us, and we genuinely appreciate the opportunity to make things right. We look forward to hearing from you and assisting you further.
Thank you for your patience and understanding.
Warm regards,
Joey
Printerpix
I placed my order of 3 Albums (2 x 100 pages and 1 x 200 pages) on Monday of this week. I have received all 3 today Saturday and must say I am extremely pleased with the fast service and quality of the albums. I will be using you again in the near future.
This is my 5th blanket I have ordered in the past year. Excellent service. Quick turnaround time. Thank you very much. Keep up the great work. Darcy Butkus Thomasville, Ga.
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Rae · 1 review · Experienced 2026-04-27 ·
★★★★★
Absolutely love!
Absolutely Loved the blanket i received. Super soft, and came in just as i designed it. Very easy process and didn't take that long to receive. Will be ordering again.
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Pamela · 3 reviews · Experienced 2026-04-24 ·
★★★★★
As always Printerpix nailed it again
As always Printerpix nailed it again. This blanket came out great, and is so soft. Great price and quick delivery.
Thanks