My wife and daughter loved the throws I…
My wife and daughter loved the throws I got them. The images came out colorful and crisp.
About Printerpix
Data updated- Website
- www.printerpix.com
- Category
- Events & Entertainment
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (88/92)
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Is Printerpix legit?
Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
Groupon purchase
It is not easy to use a Groupon to place an order as only some of the links work. The metal prints are beautiful and the price was good with the Groupon.
The photos they put in the frames on…
The photos they put in the frames on the covers are all wrinkly. They look awful. Then, I am not sure what the final cost was because I paid when I signed up on Groupon, then paid again when sending the order in with photos. This needs to be more transparent. I have already paid Groupon for 3 more books, but I am not going to use them because of the wrinkly cover photos. And of course, there is no refund on your original order.
Reply from Printerpix2026-04-30
Dear Carey, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the photos on the covers and the overall quality of your order. We understand how disappointing it can be when the final product does not meet your expectations, especially after the effort and investment you've made. We also apologize for any confusion regarding the total cost of your order. We recognize that transparency is essential, and we regret if this was not clear during your purchasing process. Your satisfaction is very important to us, and we want to ensure that your concerns are addressed properly. Please reply to the email we previously sent you so we can review your case in detail and work towards a resolution that meets your satisfaction. We truly value your trust and hope to make things right. Looking forward to your response. Best regards, Joey Printerpix
Excellent product and service
Have used Printerpix for years - excellent company. Stephen Mekail is a credit to the company with excellent customer service skills. He has been so helpful on so many occasions. Thank you Printerpix and thank you Stephen.
Blanket was an early mother's day gift…
Blanket was an early mother's day gift for my wife with photos of our dogs and she absolutely loved it! A top quality product and the photo graphics were awesome!
Printerpix delivered the goods! 👍
Great company! Item arrived in a timely fashion and exactly how I pictured it! Excellent quality item! I will definitely use Printerpix again in the future!
:-) !
Really easy to use site to customize your item, fast shipping, overall happy with item.
Printerpix is your go-to place for photo books!
Printerpix has always done a fabulous job with my phonebooks. They are great at reminding me when I'm struggling to find the perfect photos and make the perfect book that they are there for me if I need help. Since it was not holiday time, the shipping was incredibly fast! If I am looking for a phonebook to make, I never have to go any further than Printerpix to know it will come out amazing! Thank you!
Great customer service
I was extremely impressed with the customer service provided by Mekail Stephen. I was making a photo book of a recent holiday and sent an email expecting it to take a long while to get a reply. It was returned on the same day with a helpful reply. I had several more questions before I was able to complete my book, and each time the reply was swift - more like a chat than email exchange. Will certainly be using Printerpix again
Printerpix changed their packaging over…
Printerpix changed their packaging over the years and to save money, they used less cardboard to protect metal print. My last one was bent at one corner and my most recent one was bent at 2 corners. UPDATE - I saw your reply but never got an email from you with a resolution.
Reply from Printerpix2026-04-27
Dear Dave, Thank you for taking the time to share your feedback with us. I am very sorry to hear about the issues you’ve experienced with the packaging of your recent metal prints. We genuinely appreciate your loyalty and your honesty in pointing out how changes in our packaging may have affected the protection of your orders. Please accept my heartfelt apologies for the bent corners on both your last and most recent prints—that’s certainly not the quality standards we aim to provide. Your satisfaction is our top priority, and I would like to ensure this matter is resolved to your full satisfaction. To do so, I kindly ask you to reply to the email we have sent you. We want to address your concerns properly and explore how we can make it right. Thank you again for your valuable feedback and patience. We truly appreciate your understanding and look forward to hearing from you soon so we can assist you further. Warm regards, Joey Printerpix
PLEASE STOP
PLEASE STOP. Don’t use this site for anything you want to give as a gift. I’ve been dealing with them since November of 2025. I ordered a puzzle as a Christmas gift and paid extra for the enhancement which was supposed to be brighter images. It was so dark I had to hold it up to a lamp to see what it was. Didn’t come with the matching box and is so thin I am scared it will tear. Customer service is all AI. They won’t reprint , refund or send me a return address label to help me. That said NO CUSTOMER SERVICE AT ALL. I waisted $40. to a company I will never use again. Please don’t use them. PLEASE, PLEASE use another gift site.
Reply from Printerpix2026-04-24
Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration you’ve experienced with your recent order. It’s clear that we did not meet your expectations, especially regarding the quality and customer service, and for that, we are truly sorry. Your experience is very important to us, and we want to do everything we can to make this right. We kindly ask you to reply to the email we sent you so we can better understand the situation and work towards a resolution that satisfies you. We appreciate your patience and the opportunity to address your concerns. Please check your inbox and respond at your earliest convenience. Warm regards, Joey Printerpix
Excellent printing.
My calendars arrived on time and were more beautiful than I expected. Great colors and sharp photos. I can't wait to give them as gifts.
I did not realize that the calendar…
I did not realize that the calendar would be so small & that it only had printing on 1 side of each page. My mistake, I guess.
Reply from Printerpix2026-04-27
Dear Amy, Thank you for sharing your feedback with us. I sincerely apologize for any disappointment or surprise regarding the size of the calendar and the printing on only one side of each page. I understand how important these details are when creating a personalized item, and I’m sorry if we didn’t clearly communicate the specifications beforehand. Your satisfaction is very important to us, and we would love the opportunity to resolve this and ensure you are happy with your order. To do so, I kindly ask you to reply to the email we have sent you. We want to make sure we address your concerns fully and find a suitable solution. Thank you again for your honest feedback. We truly appreciate your understanding and hope to hear from you soon so we can assist you further. Warm regards, Joey Printerpix
It was fairly easy to make
It was fairly easy to make. The color of the pictures is very good. I would have liked to had an option for changing the font size on the dates when entering text. At least I couldn't figure out how to change it. But all in all, I'm happy with the calendar. It seems to be good quality.
Lasts for YEARS
I ordered a custom banner for our riders group poker run. It will be used to identify the place to stop and receive their drawing info. Because it's weather proof vinyl, I know we will be able to use it for many years and events to come.
very prompt service and good color in…
very prompt service and good color in picture
Not a fan of plush
Service was good but I should have ordered a different type of blanket, getting the plush one makes the pictures blurry which I’m not happy with
Wonderful Quality Puzzle Pic!!
This is a well overdue review. I ordered this picture puzzle of my twins 30th bday pic for a present. It is an excellent quality photo on all the puzzle pieces! Which match up perfectly! They loved it! Thank you so much for a pleasant experience from beginning to end! This puzzle is a keepsake for my twins!
I recently ordered a custom blanket…
I recently ordered a custom blanket from Printerpix, and I couldn’t be happier with how it turned out. The quality exceeded my expectations—the material is soft, warm, and feels very durable. What really stood out was how clear and vibrant the images came out. The details were sharp, and the colors looked exactly like the originals, which made it even more special. The ordering process was simple and easy to follow, and I appreciated how quickly the blanket was made and shipped. It’s clear that care was put into creating the final product. Overall, I absolutely love my custom blanket. It’s not only comfortable but also meaningful, and I would definitely order from Printerpix again and recommend them to anyone looking for a personalized gift.
Worst company ever
Worst company ever. Absolutely terrible experience. Before placing my order, I noticed that the sample preview image was cutting off the top of my photo. I immediately emailed the company to fix it before production — and never received a response. When the pillow arrived, it had the exact issue I tried to prevent. The top of the image was cut off, with top of heads literally missing from the print. Completely unacceptable, especially considering this was avoidable. I paid over $60 for this pillow, and the final product looks nothing like what I intended. I’ve since reached out multiple times trying to resolve this — even providing the original full image along with photos of the defective pillow — and again, no response whatsoever. So not only is the quality poor, but the customer service is nonexistent. At this point, it feels like once they have your money, they simply disappear. Save your money and go somewhere that actually stands behind their product.
Reply from Printerpix2026-04-20
Dear Joseph, I want to sincerely apologize for the frustration and disappointment you have faced with your recent order. I fully understand how upsetting it must be to receive a product that does not meet your expectations, especially after your efforts to communicate with us beforehand. It is unacceptable that your concerns were not addressed and that the issue with your pillow was not resolved promptly. At Printerpix, we take pride in providing quality products and attentive customer service, and it’s clear we did not meet those standards in your case. Your feedback is very important to us, and we are committed to making things right. I kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team will personally review your case and work with you to ensure that the matter is resolved to your satisfaction. Again, I apologize for the inconvenience and thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to improve. Best regards, Joey Printerpix