Photo books
My books were great. There's so many options for stickers, backgrounds and frames. It is a very user friendly system
About Printerpix
Data updated- Website
- www.printerpix.com
- Category
- Events & Entertainment
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (88/92)
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Is Printerpix legit?
Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
Meh it was ok
It is very nice looking and the pictures look superduper but for what you pay for it it could be a alot better the edges was cut oddly
Reply from Printerpix2026-05-22
Dear Randall, Thank you for taking the time to share your thoughts. I’m glad to hear that you find the design very nice and the pictures look superduper. However, I sincerely apologize for the issue with the edges being cut oddly. I understand how this can affect the overall appearance and your experience with the product, and I’m truly sorry for any disappointment caused. Your satisfaction is very important to us, and we would like to ensure that this matter is addressed properly. I kindly invite you to reach out to us directly at (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new) so we can assist you personally and work towards a resolution. Thank you for your understanding and patience. We appreciate your feedback and your business, and we hope to have the opportunity to make this right. Warm regards, Joey Printerpix
Great pricing BUT….
Great pricing, great finished product. However, I ordered 2 different calendars. The first calendar has an image added to the photo that is NOT in the original photograph. The second calendar, was printed very nicely but not as the last saved version where I rearranged some of the photos and added some more details. Basically a “rough draft” was printed as the finished product.
Reply from Printerpix2026-05-20
Dear Customer, Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered with your calendars. It’s important to us that our customers are satisfied with the final product, and I’m sorry to hear that your order did not meet your expectations in this instance. We truly appreciate your feedback regarding the images and the printing process, as it helps us improve our service. To ensure we address your concerns thoroughly and resolve this matter to your satisfaction, I kindly ask that you reach out to us directly at the following link: [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new] Your experience matters to us, and we want to make sure everything is handled properly. We look forward to hearing from you and assisting you further. Warm regards, Joey Printerpix
Keep Looking! DO NOT USE PRINTERPIX! NO QUALITY CONTROL OR ACCOUNTABILITY
I placed an order for 12 custom 16x16 pillows on May 2, 2026 with rush delivery. I was told 1-3 to produce and 1-2 delivery. I sent the image that I needed to be printed on the pillows. I received a picture of what it would look like. I received an order number, but at no time until the package shipped was the dashboard every functioning and there is no human you can talk to until you have filed a complaint and then it is only through email. Needless to say the pillows arrived late and look nothing like the picture I was shown. It's been 2 weeks of back and forth with AI and email. They are taking no accountability and are refusing to refund me the cost of pillows. They do have any quality control and they do not send any final proofs. You are ordering blindly. With so many other companies that do the same thing and you can see a final proof and talk to a human, I would never recommend using Printerpix for anything.
Reply from Printerpix2026-05-22
Dear Customer, Thank you for sharing your experience with us. I am truly sorry to hear about the issues you've encountered with your order, from the delays to the discrepancies between the final product and the initial proof. I understand how frustrating it must be to not have been able to see a final proof before production, and to feel that your concerns have not been properly addressed. Please accept my deepest apologies for the inconvenience and disappointment this has caused. Your feedback is very important, and we want to make things right. I kindly ask you to reach out to us directly at [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new] so we can personally assist you and ensure that your concerns are properly resolved. Thank you for your patience and for giving us the opportunity to improve. We truly value your business and hope to have the chance to make this right. Warm regards, Joey Printerpix
Never use this company
Hello, Could you please send me proof of the refund to my account? My bank insists that the money has not been returned, and this would serve as evidence of your good faith and I would not contact you again. In the meantime, please allow me to remain doubtful. I will continue with my intention to reopen the case with the Ministry of Consumer Affairs and Tourism. In fact, it is they who have asked me to request the refund confirmation from you in order to close the case. They are trying to avoid to refound my money, 4 months to resolve my complaint is too much
Reply from Printerpix2026-05-20
Dear Customer, Thank you for sharing your experience with us. I want to sincerely apologize for the frustration and inconvenience. Please rest assured that we are taking your case very seriously. We will immediately investigate the matter to the full extent without any delay. We will also be in touch directly via your email address to keep you updated on our progress and to confirm when the matter has been fully resolved. Your patience and understanding during this time are very much appreciated, and we are committed to making this right. Once again, I apologize for the inconvenience and thank you for giving us the opportunity to address this issue. Warm regards, Joey Printerpix
I though 30x40 was a lot bigger but im…
I though 30x40 was a lot bigger but im sure my dad will love it he has LBD (louiebody dementia) he is always cold
Reply from Printerpix2026-05-20
Dear Christina, Thank you for sharing your thoughts with us. I understand how meaningful this gift is for your dad, and I truly hope it brings him comfort and joy. I also appreciate your honesty regarding the size choice; it’s wonderful to hear that you believe he will love it. If there’s anything specific you need or any way we can assist you further to ensure you’re completely satisfied with your order, I kindly ask that you reach out to us directly at the following link: [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new] We’re here to help and want to make sure your experience with us is positive. Looking forward to hearing from you. Warm regards, Joey Printerpix
Idk it looks pretty good
Idk it looks pretty good, it’s soft, no issues with delivery
Very good quality pictures
Very good quality pictures. Highly recommend.
Flawed blanket was sent & Image guidelines did not match actual product
The blanket was sent to me with a pretty bothersome flaw! So even though the quality is impressive, I cannot send it due to the severe rip/snag or tear that appears at the top... Also, the lining on the preview page when the blanket is being designed is NOT the same as where the actual stitching is done on the blanket, which causes further errors where I could of brought images down to avoid stitching on the face of gorgeous images...I have not washed the blanket yet, so I am uncertain if the quality fades after wash or not... I have no choice but to send this blanket and I am VERY disappointed about the tear!
Reply from Printerpix2026-05-18
Dear Pharaoh, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the flaw with your blanket and the disappointment it has caused. I understand how upsetting it must be to receive an item with a rip or tear, especially when you had high expectations based on the quality of the product. Additionally, I sincerely apologize for the mismatch between the preview design and the actual stitching placement, which has led to further concerns. Your feedback about these issues is very important to us, and we will use it to improve our design previews and quality control processes. To ensure we can assist you properly and resolve this matter to your satisfaction, I kindly invite you to contact our support team through this link: [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new]. We are committed to helping you and making sure your experience with us improves. Thank you again for your honesty and for bringing these matters to our attention. We value your support and look forward to assisting you further. Best regards, Joey Printerpix
I am still waiting for my order which…
I am still waiting for my order which is 5 days delayed. And I am still waiting for costumer support to reply to my many enquiries. I would not recommend based on this, can’t judge the quality of the product though.
Reply from Printerpix2026-05-15
Dear Ricardo, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the delay in your order and the lack of response from our customer support team. We understand how frustrating it can be to wait longer than expected and to feel unheard during this process. Please know that your experience does not reflect the high standards we strive to uphold. We genuinely appreciate your patience and want to make this right. To ensure we can address your concerns directly and resolve the matter to your satisfaction, we kindly ask you to reach out to us at your earliest convenience through this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Your satisfaction is very important to us, and we are committed to making this right. We look forward to hearing from you and assisting you further. Warm regards, Joey Printerpix
Easy
Easy, fast and affordable. Really cute product
Beautiful blanket, slightly misleading
The pictures printed beautifully in the blanket and is truly such a great gift to give! However, I got the Sherpa blanket and it just looks like a regular fleece blanket. I was expecting a thicker Sherpa rather than it looking like fleece. If I’d known it’d be like that then I’d rather just get the fleece blanket option and save money. Other than that deliver was definitely quick and a pretty simple ordering process!
Reply from Printerpix2026-05-18
Dear Mariela, Thank you for taking the time to share your feedback. I’m delighted to hear that the pictures printed beautifully on your blanket and that it made a wonderful gift! However, I sincerely apologize for any confusion or disappointment regarding the Sherpa blanket. We understand that expectations about the thickness and feel of Sherpa can vary, and it’s disappointing to hear it looked more like fleece to you. Your comments are very valuable, and we will certainly take them into account as we continue to improve our product descriptions and options. To ensure we can assist you further and address your concerns directly, I kindly invite you to reach out to our support team via this link: [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new]. We want to make sure your experience with us is a positive one and that we can help resolve any issues. Thank you again for your feedback and for choosing us. We truly appreciate your support. Best regards, Joey Printerpix
Perfect piece of art
What a perfect piece of art. Had two family pictures placed on a blanket and it looks amazing. We are so enjoying it.
Book of our travels
It took a little time to get the hang of putting the pictures and text into the book, but once we figured it out, the book came out great.
Buy one get one free blankets
I love the two blankets that I received. It has been frustrating and confusing because I ordered two sets of two blankets and it does not reflect that on my orders online. I am creating the next two blankets and hope the same code works when I go to checkout.
This product was amazing and beyond…
This product was amazing and beyond perfect!!! I would order again from them in a heartbeat if the need arises to custom make another blanket in the future!!! I LOVE it!!!!!!!
Never received the Mother’s Day mug
Never received the Mother’s Day mug, FedEx lost it and printerpix customer service is not able to help me resolve this issue to get the mug
Reply from Printerpix2026-05-15
Dear Derek, Thank you for sharing your experience. I am truly sorry to hear that you never received the Mother’s Day mug and that FedEx lost it. I understand how disappointing and frustrating this must be, especially when you were expecting to celebrate a special occasion. We sincerely apologize for the inconvenience caused and for any difficulty you've had in trying to resolve this with our customer service team. Please know that your satisfaction is very important to us, and we want to make things right. To ensure we can assist you directly and resolve this matter to your satisfaction, we kindly ask you to reach out to us at your earliest convenience through this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). We look forward to hearing from you and working with you to resolve this issue as quickly as possible. Best regards, Joey Printerpix
Great quality
Great quality, came quickly. Very satisfied!
made my photo so quickly and it looks…
made my photo so quickly and it looks AMAZING
I received someone elses order and none…
I received someone elses order and none of my emails have been answered. I don't know how to get my money back
Reply from Printerpix2026-05-12
Dear Tanya, Thank you for sharing your experience, and please accept our sincerest apologies for the inconvenience caused by receiving someone else's order and for the lack of response to your emails. We understand how frustrating this must be, especially when you are trying to resolve the situation and get your concerns addressed. We truly want to make things right and ensure that your issue is resolved to your satisfaction. To do so, we kindly ask you to reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. This will allow us to better understand what happened and work with you to find a suitable solution. We appreciate your patience and the opportunity to correct this situation. Thank you again for bringing this to our attention. Best regards, Joey Printerpix