Printerpix (www.printerpix.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I placed an order on June 15. On June 17th I was told that it has shipped and I received a FedEx number. It is now the 30th, and the FedEx package has not moved since the 28th. I tried to file a claim with FedEx and was told that only the shipper can file a claim. I reached out to "Hannah Mae" who is the company's AI and asked what my options are. I was told by the AI that that because the "advertised cutoff date for Economy Shipping" was missed, my package will not arrive in time for Christmas (it's June, and Christmas never came into the conversation). I asked to speak to Hannah's supervisor and received an email that it was Hannah's supervisor, giving me the same information. It was signed Hannah Mae...clearly not Hannah's supervisor. I then asked that the case be escalated to a human agent and was told that the human agent would reach out to me directly. That was two days ago, and I still have not heard from a human. The phone number on the website does not work. I'm getting the runaround and I'm not even sure that the company is actually in business.
Reply from Printerpix2026-07-01
Dear Jessica,
Thank you for taking the time to share your experience with us. I want to extend my deepest apologies for the frustration and inconvenience you've encountered regarding your order and the difficulty in getting the support you deserve. We understand how upsetting it must be to have your package stuck and to feel like your concerns are not being addressed properly.
Your situation is very important to us, and we genuinely appreciate your patience thus far. To ensure we can resolve this matter to your satisfaction, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team will prioritize your case and work diligently to find a solution.
Once again, I sincerely apologize for the inconvenience you've experienced. We are committed to making this right and ensuring you feel heard and supported.
Thank you for giving us the opportunity to address this.
Warm regards,
Joey
Printerpix
I was underwhelmed by the book quality and very disappointed with customer service. You can only contact customer service via email. Although the emails were polite they failed to understand or acknowledge the issue I was having dispute screenshots and multiple emails over several days. I got fed up and didn’t want to waste all my time I had spend building my book so I paid double what I was supposed to for my books. When I got my books the quality was grainy and the color of photos distorted. I will choose another company in the future.
Reply from Printerpix2026-07-01
Dear Customer,
Thank you for sharing your feedback with us. I want to sincerely apologize for the disappointment and frustration you experienced with the quality of your book and the customer service process. We truly value your effort in creating your book and regret that your experience did not meet your expectations or our standards.
Your concerns are very important to us, and we would like the opportunity to address them properly. To ensure this matter is resolved to your satisfaction, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team will prioritize your case and work with you to find a suitable solution.
Once again, I apologize for the inconvenience you've faced. We appreciate your patience and the opportunity to make this right.
Thank you for giving us the chance to improve.
Warm regards,
Joey
Printerpix
I ordered 2 mugs on 22 June with rush delivery and expected arrival of 25 June. They were needed at for 28 June. Printerpix emailed me on 24 June to say that they had been shipped. Now 30 June and yet again Evri have sent a message saying "We're sorry, we were unable to deliver your parcel today. We'll try again on the next working day". @printerpix, do not use Evri!! And to compound the misery, there is no customer service email address I can find for Printerpix. @printerpix if you're reading this, my order number is Order No. 46257475
Reply from Printerpix2026-07-01
Dear Charlie,
Thank you for bringing your experience to our attention. I sincerely apologize for the inconvenience and frustration caused by the delay in delivering your mugs, especially given the urgency and the issues with the courier service. We understand how important it is to receive your order on time, and I truly regret the trouble this has caused.
To help us address your concerns promptly and ensure your order is resolved to your satisfaction, I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and look into this matter personally.
Once again, I apologize for the inconvenience and appreciate your patience. We are committed to resolving this situation as quickly as possible.
Thank you for giving us the opportunity to make things right.
Best regards,
Joey
Printerpix
I ordered a print for Fathers day, was easy to do and came withing the stated time. However that's the only good thing about the service I received. The print was horrible, the quality was so poor, looked as if it has been printed on cheap A4 paper by an old office printer, image was stripey the colours were poor.
Try to speak to someone to organise a replacement is non existent, you get emails saying you need to raise a ticket and nothing happens the website is a scam.
All the reply's to the reviews will say is raise a ticket. I would avoid at all costs!!
Reply from Printerpix2026-06-29
Dear Matthew,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the disappointing quality of your print and the frustration caused by our customer service process. It’s clear that we did not meet your expectations, especially during a special occasion like Father’s Day, and for that, I sincerely apologize.
We understand how important it is to receive a product that meets your standards, and it’s upsetting to learn that your experience was far from satisfactory. Your comments about our communication and website are also very concerning, and I want to assure you that we take this seriously and are working to improve our service.
To ensure that we can resolve this matter to your satisfaction, I kindly invite you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. This will allow us to follow up with you personally and address your concerns properly.
Once again, I apologize for the inconvenience caused, and I hope we can have the opportunity to make things right.
Best regards,
Joey
Printerpix
Horrible Company That will Blame you if Their Website Messes Up
Completely anwful and inhumane to the highest degree. I ordered in December and noticed it had the wrong address as soon as I was done so went to change it immediately, within 5 minutes, and the button wouldn’t work and no one would get back to me. It was shipped by the time someone got back to me and they wouldn’t change the address even though it wasn’t delivered and then blamed me for their site malfunctioning. I then spent 6 months going back and forth with what I assume is a computer trying to force me to pay for the shipping of a product I had already paid for. Then they just ghosted me entirely until I redid my claim and it was finally sent in June. Awful company, shoddy website, non human customer service. The project was for my grandfather who passed to give to his widow. I was already filled with grief and to have to relive it over and over, month after month what was supposed to be a beautiful gift just turned into a nightmare. Don't do business with them if you care about the program or ever make fixable mistakes. If I could give negative stars I would.
Reply from Printerpix2026-06-29
Dear Adrian,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the distress and frustration you have endured throughout this process, especially given the significance of the project for your grandfather. I can only imagine how painful and upsetting it must have been to relive such difficult moments while dealing with these issues.
Please accept my heartfelt apologies for the technical problems, the lack of timely communication, and the way your concerns were handled. This is absolutely not the level of service we aim to provide, and I deeply regret that we fell so short in your case. Your feedback highlights critical areas where we need to improve, and I want you to know that your experience is being taken very seriously.
To ensure we address everything properly and do our best to resolve this situation to your satisfaction, I kindly invite you to contact us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to reviewing your case thoroughly and assisting you in any way we can.
Once again, I am truly sorry for the pain and inconvenience caused. Thank you for your patience and for giving us the opportunity to make things right.
Kind regards,
Joey
Printerpix
My blanket was perfect. The pictures were so clear and it looked so good. It was also supposed to take 10-14 days to get to me and it was delivered in 2-3 days! Would definitely order again!
They cut off half my pictures and listed the wrong country after I spent over 100 dollars. Customer service is non existent. I had to dispute the charge with my bank. They are literally pieces of shit.
Reply from Printerpix2026-06-29
Dear Customer,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the negative experience you had with your order, especially with the cutting of your pictures and the incorrect country listing. I understand how frustrating and disappointing it must be, particularly after spending a significant amount of money.
Please accept my deepest apologies for the inconvenience and any stress caused by this situation. We strive to provide quality service and products, and it’s clear we did not meet those standards in your case. Your experience is very important to us, and we want to do everything we can to resolve this matter.
To ensure we address your concerns thoroughly and to your satisfaction, I kindly ask that you reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. Our team is ready to review your case and assist you further.
Again, I sincerely apologize for the inconvenience. Thank you for your patience, and we hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
very disappointed with colors, quality, just NOT what I expected. very blurred much smaller than i expected.
Reply from Printerpix2026-06-25
Dear John,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the colors, quality, and size of the product. We understand how disappointing it can be when an item does not align with what you envisioned, and we sincerely apologize for any inconvenience this has caused.
Your satisfaction is very important to us, and we want to make sure we address your concerns properly. We kindly invite you to reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new so we can work together to resolve this matter to your satisfaction.
Thank you for giving us the opportunity to make things right. We look forward to hearing from you and ensuring your experience improves.
Joey
Printerpix
I purchased a Groupon for PrinterPix for a Magic Mug.
When I applied my code, the mug was 100% paid for, which was correct. The surprise came when checking out. I expected to have to pay for shipping, but their shipping charge was $11.99!
The website was challenging to use the site. They make it difficult to drag and drop your photos. You can only drag and drop one at a time and then it goes completely off the page. To get back to the page to drag and drop requires 3 different clicks, which is quite frustrating.
As far as the quality of the mug, I'll have to update when it arrives.
Reply from Printerpix2026-06-25
Dear Tiffany,
Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration caused by the checkout process and the shipping charges. We understand how important it is for our customers to have a smooth and transparent shopping experience, and we’re sorry that our website made it challenging for you to upload your photos and navigate the checkout.
Your feedback about the difficulty in dragging and dropping photos and the shipping fee is very valuable to us. We genuinely want to ensure that your concerns are addressed and that your experience improves.
Please reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new so we can assist you further and make sure everything is resolved to your satisfaction. We are committed to providing the best service possible and want to ensure your upcoming mug meets your expectations.
Thank you again for your honest feedback. We look forward to hearing from you soon.
Joey
Printerpix
Ruined my father's day celebration. Not only has a week passed from the original delivery date **despite paying extra for faster delivery, but it's also been a week since I've tried to contact them on all channels (including their online ticket) and yet to receive a human response.
Received the printed album a week late, poor print quality, landscape images put in portrait, images cropped without approval.
Reply from Printerpix2026-06-29
Dear Danny,
Thank you for taking the time to share your experience. I am truly sorry to hear that your father's day celebration was affected, and I sincerely apologize for the delay and the lack of response you have encountered. I understand how important this moment was for you, and it’s heartbreaking to hear that we did not meet your expectations or provide the support you deserved.
Please know that your frustration is completely valid, and this is not the level of service we aim to deliver. Your feedback is very important to us, and we want to do everything possible to make this right.
To better assist you and ensure your concerns are addressed promptly, I kindly ask that you reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. Our team is committed to reviewing your case and working with you to resolve this matter to your satisfaction.
Once again, I deeply apologize for the inconvenience caused. Thank you for your patience, and we hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Please do not waste your money or time with this scam of a company. Paid extra fee for “rush” to supposedly go straight to the front of the production queue as well as express delivery and still waiting on the order to arrive. Was meant to be here for Father’s Day and nothing.
Tried to get in contact only to be met with an extremely annoying chat bot. When I did manage to get an answer over email they asked me to update in 24 hours to let them know if any movement had been made or an email received to say it had dispatched. I didn’t receive anything so emailed back and no response. That was on Saturday and Sunday, it’s now Wednesday with no reply.
Avoid ordering from them and go elsewhere it really isn’t worth the time or agg
Reply from Printerpix2026-06-25
Dear Holly,
I want to sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. We truly understand how disappointing it must be to have your special occasion plans affected, especially when you paid extra for expedited services and still did not receive your order on time.
Your feedback is very important to us, and we are genuinely sorry for the lack of communication and the trouble you’ve encountered trying to get assistance. We take full responsibility for this oversight and are committed to making things right.
Please reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/newso we would like to personally ensure that your concerns are addressed and that the matter is resolved to your satisfaction.
Thank you for bringing this to our attention. We truly appreciate your patience, and we hope to have the opportunity to restore your confidence in our service.
Joey
Printerpix
Blanket turned out great. Was a gift for my husband for Father’s Day while recovering from surgery. Very soft and cozy. Chose expedited shipping and it arrived on time. Received lots of compliments on it.
