Proflowers (www.proflowers.com) has a 4.3 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
D
Dolores Johnson · 1 review · Experienced 2026-07-25 ·
★★★★★
Flowers were not delivered on time even…
Flowers were not delivered on time even after paying the extra fee for my mother’s funeral I had to call and getting through to someone was hectic. They finally arrived and they were so sad looking not like the picture shown. Will not order again
Reply from Proflowers2026-07-29
Thank you for your feedback. We sincerely apologize for the delay in delivery and the condition of the arrangement upon arrival. We understand how important it was for the flowers to arrive on time for your mother's funeral, especially after paying an additional delivery fee, and we regret that we did not meet your expectations during such a meaningful occasion.
We truly appreciate you taking the time to share your experience, as your feedback helps us identify areas where we need to improve. Thank you as well for allowing us the opportunity to address your concerns and work toward a resolution. We value your business and are grateful for the chance to learn from your feedback.
There were many floral arrangements to choose from and I got a discount. The delivery date was perfect.
Reply from Proflowers2026-07-29
We appreciate your review and appreciate you taking the time.
M
Mary Peters-Benitez OT · 2 reviews · Experienced 2026-07-23 ·
★★★★★
The website is frustrating...put me in…
The website is frustrating...put me in a loop which kept coming back to me having to put my order information in over and over again...very frustrating. Other websites seem to be easier to use, in regards to ordering and then paying. Flowers are pretty but feel they are over priced and end up always feeling like the total cost was too much. Otherwise, it is a good company that will deliver the flowers the next day of your order...that is rare ro find in companies and a great feature to have. Beautiful flowers!
Reply from Proflowers2026-07-24
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you experienced while using our website. We understand how important it is to have a smooth and easy ordering experience.
We truly appreciate your feedback, as it helps us identify areas where we can improve both our website functionality and overall customer experience. We're also grateful for your kind comments about the quality of our flowers and our next-day delivery service. Thank you for recognizing those efforts and for allowing us the opportunity to address your concerns. Your input is invaluable, and we remain committed to making every aspect of our service better for our customers.
J
Jim Nelson · 2 reviews · Verified · Experienced 2026-07-14 ·
★★★★★
Order was duplicated and sent out…
Order was duplicated and sent out twice. So rather than 36 flowers being sent 72 were. Noticed when I checked the order on line the same order number was listed twice. Didn’t think much of it.
Reply from Proflowers2026-07-15
Thank you for your feedback. We sincerely apologize for the confusion caused by the duplicate order and the additional flowers that were delivered. We understand your concern after noticing the order appeared twice online. A supervisor has reached out and left both a voicemail and an email to discuss this issue and work toward a resolution. We appreciate the opportunity to make things right.
flowers delivered a day late, but great customer service
My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very good.
Reply from Proflowers2026-07-10
We're so grateful that you took the time to share your experience with us.
