PromGirl.com

Thank you for your amazing review! We’re so happy to hear you loved the quality and material of your dress and that it helped make your night so special. There’s nothing better than hearing that you felt confident and received so many compliments! We’re also glad our fast shipping helped ease the stress of ordering so close to prom. Thank you for choosing PromGirl! XO, PromGirl 💖

Thank you for your wonderful review! We’re so happy to hear the dress was exactly as described and pictured. It’s great to know the quality met your expectations, the fit matched the measurements provided, and that shipping was fast and efficient. We truly appreciate your support! XO, PromGirl 💖

Thank you for your review! We’re so happy to hear you were pleased with the quality of both dresses. We truly appreciate your support and are glad we could be part of your special occasion. XO, PromGirl 💖

We’re sorry to hear the dress wasn’t the right fit and that the embellishments were uncomfortable to wear. We understand how disappointing that can be, especially when preparing for a special event. Thank you for sharing your feedback. We’ll pass your comments along to our team as we continue working to improve both fit and comfort across our styles. XO, PromGirl 💖

Thank you for your wonderful review! We’re so happy to hear you loved your dress and that the quality and fit exceeded your expectations. It’s even better to know you received so many compliments! We truly appreciate your support and look forward to helping you find your next perfect dress. XO, PromGirl 💖

Thank you for your wonderful review! We’re so happy to hear your granddaughter loved her dress and that you had a great experience with PromGirl. We truly appreciate your support and look forward to helping you find more beautiful dresses in the future! XO, PromGirl 💖

Thank you for your wonderful review! We’re so happy to hear the dress was just as pictured and that your daughter looked beautiful and elegant. We appreciate your feedback regarding the glitter and sequins. Some embellished styles can experience a small amount of shedding during wear, but we understand how that can be frustrating. We're glad that aside from that, the dress was everything you hoped for! XO, PromGirl 💖

Thank you for your feedback. We’re glad to hear you found the dress beautiful, but we understand your disappointment regarding our return policy. Our store credit policy is outlined prior to purchase, but we recognize that some customers would prefer refunds. We appreciate you sharing your thoughts and will pass your feedback along to our team as we continue evaluating ways to improve the customer experience. XO, PromGirl 💖

Thank you for your review! We’re so happy to hear your dress arrived promptly and that you were pleased with the quality. We truly appreciate your support and are glad we could provide a great experience! XO, PromGirl 💖

We’re sorry to hear you had such a disappointing experience. Providing excellent customer service is very important to us, and we regret that we fell short of your expectations. We appreciate your feedback and will share it with our team as we continue working to improve the experience we provide to every customer. XO, PromGirl 💖

Thank you so much for your wonderful review! We’re thrilled to hear we could help during a stressful last-minute situation and get the perfect dress to you in time. We’ll be sure to share your kind words with our team. Knowing that our staff was able to help you find the right dress and expedite delivery means so much to us. Thank you for your trust and support—we’re honored to have been part of such a special occasion and look forward to serving you again! XO, PromGirl 💖

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that your experience with PromGirl checked all the boxes—from value and quality to sizing accuracy, fast shipping, and responsive customer service. Knowing that the dress looked fabulous, arrived right on time, and that our team was able to provide the support you needed means the world to us. Thank you for trusting us with such a special occasion and for recommending us to others. XO, PromGirl 💖

We’re sorry to hear the dress did not meet your expectations. While some garments may have a temporary scent from the manufacturing and packaging process that dissipates after airing out, we understand how this could be disappointing. We’re also sorry the fullness of the dress was different than you anticipated. Regarding your return, our store credit policy is outlined on our site, but we understand your frustration. If your return has already been received and your store credit has not yet been issued, we encourage you to contact our customer service team so we can review the status of your return. Thank you for your feedback. XO, PromGirl 💖

Thank you for your review! We’re so glad you were happy with our quick shipping. We know timing is important, especially for special events, and we’re happy we could deliver! XO, PromGirl 💖

We’re sorry to hear about your experience. We understand how frustrating it is when delivery does not meet expectations, especially when you're unable to get the assistance you need. We're also sorry to hear about the issue with the buttonhole—that's certainly not the quality we strive to provide. We appreciate you taking the time to share your feedback, and we’ll be sure to pass it along to our team as we continue working to improve both our products and customer experience. XO, PromGirl

We’re sorry to hear you were disappointed with your purchase. The dress you ordered is made from satin, as listed on the product page and in the product details. While satin can have different finishes and textures depending on the style and manufacturer, we understand that the fabric may not have matched your expectations. We appreciate your feedback and are sorry the dress was not what you anticipated. Your comments will be shared with our team as we continue working to provide accurate product information and a positive shopping experience. XO, PromGirl

We’re very sorry to hear about your experience and disappointed to see how frustrated this situation left you. We understand how upsetting it is when expectations around a return cannot be met. All returnable items must be sent back in original condition with tags attached, as outlined in our return policy, and we apologize if there was any confusion regarding the condition requirements for acceptance. We’re also sorry to hear that your interaction with customer service felt unhelpful or disrespectful, as that is never the experience we want for our customers. Your feedback is important, and we will be sharing it with our team as we continue working to improve communication and the overall customer experience. XO, PromGirl

Thank you for your wonderful review! We’re so happy to hear you loved the dress and that the quality exceeded your expectations. It’s great to know it looked exactly like the pictures and that you received so many compliments! We’re also glad the delivery was fast and on time. Thank you again for your support! XO, PromGirl

We’re sorry to hear how frustrating this experience has been, especially with the added stress of needing to purchase another dress so close to prom. Our return system does require the exchange or return process to be completed within the eligible timeframe after the request is initiated. We understand how timing and availability can make that difficult, and we’re sorry for any confusion surrounding the process. We’re also disappointed to hear you feel your follow-up communication was not addressed promptly. Your feedback is important to us, and we will share it with our team as we continue working to improve both communication and the overall return experience. XO, PromGirl

We’re sorry to hear you were disappointed with your experience. Sizing can vary by designer and style, which is why we provide detailed size charts on each product page to help customers select the best fit possible. Our return policy, including store credit in place of refunds, is also outlined prior to purchase, but we understand this may not work for every situation, especially when trying multiple sizes for fit. We appreciate your feedback and will share it with our team as we continue working to improve the customer experience. XO, PromGirl