PromGirl.com (www.promgirl.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Elizabeth美国 · 1 review · Experienced 2026-05-06 ·
★★★★★
If you want to be stuck with a dress…
If you want to be stuck with a dress that you hate and can’t get your money back for, definitely choose this company :)
Reply from PromGirl.com2026-05-18
We’re sorry to hear the dress did not meet your expectations. We understand how disappointing that can be, especially when shopping for an important event.
Our return policy, including store credit in place of refunds, is outlined on our site prior to purchase, but we recognize that this policy may not work for every customer. We appreciate your feedback and will share it with our team as we continue evaluating ways to improve the customer experience.
XO, PromGirl
I was charged extra for next day delivery & I never received my items the “next day”. I complained that I would like my money back for the extra fee of “next day delivery “. I received the item 6 days after I ordered and the customer support team emailed and told me that they didn’t care and that “next day delivery “ gives them 3 days before they mail items off to be considered “next day delivery “. So my item were NextDay Delivered by the company standards. I should be happy that I even received my items. So I will never order from here again. I’m glad I found out that company doesn’t care about its customers but only the money they consumed from the customer is all they wanted! Thanks for Sucking on my first order!
Reply from PromGirl.com2026-05-12
We’re sorry to hear about your frustration and appreciate the opportunity to clarify. The shipping method selected at checkout was Expedited 2–3 Business Days, not next-day delivery. Since the order was placed on Saturday, processing began on the next business day, and the package was delivered on April 16th within the selected shipping timeframe.
We understand how disappointing delays can feel when you’re eagerly awaiting an order, and we regret that your experience with our customer service team left you feeling unheard. Your feedback is important to us, and we will share it with our team as we continue working to improve communication and the overall customer experience.
XO, PromGirl
K
Kj美国 · 1 review · Experienced 2026-05-08 ·
★★★★★
Stunning dress and such great quality
Stunning dress! My daughter received so many compliments! This was a very last minute decision to order offline and we were so pleased with everything. Fit was absolutely perfect! Very fast shipping too! We will be back!
Reply from PromGirl.com2026-05-12
Thank you for your amazing review! We’re so happy to hear your daughter received so many compliments and that everything worked out perfectly, especially with such a last-minute order.
It’s wonderful to know the fit was perfect and the shipping was fast. We truly appreciate your support and can’t wait to have you shop with us again!
XO, PromGirl
The dress was shipped a day earlier than expected. The dress was absolutely beautiful. Minor alterations around chest and an inch taken off the bottom but still long enough to flow. Granddaughter is 5’11” 160 lbs and ordered a size 10.
Reply from PromGirl.com2026-05-12
Thank you for your wonderful review! We’re so happy to hear the dress arrived even earlier than expected and that it was absolutely beautiful. It’s great to know the alterations were minimal and that the final fit worked out so well for your granddaughter.
We truly appreciate you sharing the sizing details as well—they can be very helpful for other shoppers.
XO, PromGirl
I ordered my daughter’s prom dress on a Thursday afternoon and it arrived by Monday! Incredibly fast free shipping included. The dress arrived exactly as pictured on the website and was packaged nicely with a good quality hanger. The dress fits perfectly and looked amazing on her. I will buy again if I need a formal dress.
Reply from PromGirl.com2026-05-12
Thank you for your wonderful review! We’re so happy to hear your daughter’s dress arrived so quickly and was exactly as pictured. It’s great to know the fit was perfect and that she looked amazing in it.
We truly appreciate your support and are honored to be a part of such a special occasion. We look forward to helping you again in the future!
XO, PromGirl
Found this dress at a prom store for almost double. Dress took some time to get here, but worth the wait, exact same dress, quality, and my daughter is so happy.
Reply from PromGirl.com2026-05-12
Thank you for your wonderful review! We’re so happy to hear you were able to get the exact same dress at such a great value, and even more importantly, that your daughter loved it.
We truly appreciate your patience with shipping and are thrilled it was worth the wait!
XO, PromGirl
I was nervous after a local dress store messed up our order. Promgirl had the same dress and it arrived way faster in 7 days. Highly recommend.
Reply from PromGirl.com2026-05-12
Thank you for your wonderful review! We’re so happy we could help turn things around after your experience with the local store. It’s great to hear the dress arrived quickly and that everything worked out perfectly.
We truly appreciate your recommendation!
XO, PromGirl
The dress got. here very fast when my prom was in 2 days and it looks very beautiful and true to size.
Reply from PromGirl.com2026-05-12
Thank you for your review! We’re so glad the dress arrived quickly in time for your prom and that you loved how beautiful it looked. It’s great to hear the fit was true to size, too!
XO, PromGirl
My daughter dress was beautiful! She definitely turned heads at her prom!
Reply from PromGirl.com2026-05-12
Thank you for your kind review! We’re so happy to hear your daughter’s dress was beautiful and that she turned heads at prom—that’s exactly the moment we love being part of!
XO, PromGirl
K
Kin英国 · 5 reviews · Experienced 2026-05-06 ·
★★★★★
Scam they charge 100 plus extra on…
Scam they charge 100 plus extra on delivery and don’t make fees clear in descriptions,very disappointing and now I don’t know how to get rid of my 300 pound dress
Reply from PromGirl.com2026-05-12
We’re sorry to hear you were disappointed with your experience. At the time this order was placed in 2024, duties and taxes for international orders were the responsibility of the customer and this was outlined in our international shipping policy prior to purchase.
We understand unexpected import charges can be frustrating, which is why we’ve since updated our checkout process for many international orders to collect these fees upfront whenever possible for greater transparency.
We appreciate your feedback and are sorry this experience did not meet your expectations.
XO, PromGirl
Beware of small print- store credit only for all returns
I returned a dress within 7 days and still had to pay return shipping, only to receive store credit instead of a refund. Very disappointing return policy and customer experience. Unfortunately, I would not purchase from this website again.
Reply from PromGirl.com2026-05-12
We’re sorry to hear you were disappointed with your experience. Our return policy, including return shipping costs and store credit in place of refunds, is outlined on our site, but we understand how frustrating this can feel, especially after returning an item promptly.
We truly appreciate your feedback and will share it with our team as we continue evaluating ways to improve the customer experience and policy clarity.
XO, PromGirl
Thank you for your review! We’re so happy to hear the fit was great and that you have one happy teenager—that’s exactly what we love to hear!
XO, PromGirl
The dress was beautiful it fits great, it’s honestly a great dress, looks exactly like the dress and I definitely recommended the website to others
Reply from PromGirl.com2026-05-12
Thank you for your wonderful review! We’re so happy to hear the dress fit great and looked exactly as expected. It means so much to know you loved it and would recommend our site to others!
XO, PromGirl
Thank you for your feedback. We always encourage customers to review our return policy prior to purchasing so there are no surprises, and we understand how important clear expectations are when shopping online.
XO, PromGirl
Thank you for your review! We’re so glad to hear you found our site easy to navigate. We work hard to make shopping as simple and enjoyable as possible.
XO, PromGirl
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Lucky美国 · 1 review · Experienced 2026-05-06 ·
★★★★★
Very bed experience
Very bed experience . I ordered dress that appears to can’t be returned or exchanged. My daughter ordered 6 and she loves the dress because it’s for her prom. I bagged to be exchanged to only one size up and they do not help at all told me to order new one and sale the dress . Who would do that so unhappy. Please be careful. If you can’t accommodate address for a prom girl, that is one of the biggest achievements and you are advertising dresses then what can you do?
Reply from PromGirl.com2026-05-07
We’re sorry to hear about your experience and understand how upsetting this must have been, especially with prom being such an important event.
Some styles on our site are marked as final sale or have limited exchange availability, which is outlined on the product page prior to purchase. We understand how frustrating it is when a size adjustment is needed and the options are limited.
We truly appreciate your feedback and are sorry this experience left you disappointed. Your comments will be shared with our team as we continue working to improve the customer experience.
XO, PromGirl
The dress was absolutely beautiful i loved it!!! Shipping was great too and overall such a cute store!! The quality of my dress was Great too!
Reply from PromGirl.com2026-05-06
hank you for your amazing review! We’re so happy to hear you loved your dress and had a great experience with shipping as well. It means so much to know you enjoyed the quality and found our store so cute!
XO, PromGirl
RThe dress was beautiful, didn't take long to arrive. Since the dress was small, I called customer service, they helped me on how to do a return, I got my label for return, they sent the 2nd dress to me, immediately arrived, my return was received quickly also after I had already received 2nd dress. I love the time quality of getting my order. The quality of the dress material was absolutely stunning. The way the package was packed, showed the quality of the product. Definitely recommend this company to anyone.
Reply from PromGirl.com2026-05-06
Thank you for your wonderful review! We’re so happy to hear you loved the dress and had such a smooth experience with your exchange. It’s great to know our team was able to assist quickly and that everything—from shipping to packaging—met your expectations.
We truly appreciate your recommendation and your kind words about the quality!
XO, PromGirl
The dress arrived in perfect conditiin , fast shipping , promgirl made buying a dress easy and fun .
Reply from PromGirl.com2026-05-06
Thank you for your kind review! We’re so happy to hear your dress arrived in perfect condition and that the fast shipping made the experience even better. Making dress shopping easy and fun is exactly what we aim for!
XO, PromGirl
