PromGirl.com (www.promgirl.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Everything was perfect, fast delivery, beautiful dress to my wedding 🥹🌸
Thank you for your lovely review! We’re so happy to hear everything was perfect—from the fast delivery to your beautiful dress. It means so much to be part of such a special occasion like your wedding. XO, PromGirl
Had a custom gown made. I was nervous about that part. However, the gown was made beautifully and with intricate detail. I was also impressed with the quick ship!
Thank you for your wonderful review! We’re so glad to hear your custom gown exceeded your expectations and that you loved the intricate detail. It’s great to know the quick shipping was a pleasant surprise too. XO, PromGirl
Thank you for your review! We’re so glad to hear the dress was exactly as pictured and that the fit was great—that’s always our goal. XO, PromGirl
This was a great prom dress buying experience! I had a question regarding shipping and it was answered in less than a day. The dress arrived in a perfect gift box. It is beautiful! Better quality than we imagined it would be! I will definitely purchase from PromGirl again!
Thank you for your amazing review! We’re so happy to hear you had such a great prom dress shopping experience with us. It’s wonderful to know your questions were answered quickly and that the dress—and even the packaging—exceeded your expectations. We truly appreciate your support and can’t wait to help you shop again in the future! XO, PromGirl
The dress came quickly, way faster than we expected. Seems to be good quality and fit is good.
Thank you for your review! We’re so glad to hear the dress arrived even faster than expected and that you’re happy with the quality and fit. That’s exactly what we love to hear! XO, PromGirl
They do not offer refunds. We measured we took all the precautions we could the dress came ill-fitting a size up wouldn’t have done the trick. Don’t really have the time to be sending dresses back and forth. Just know it’s pretty risky to order here. Money wasted. The quality wasn’t what was expected either but we failed to read the part where there are no refunds on anything. So never ever ever ordering from this place again. Pretty furious after the “customer service” chat to be honest
We’re truly sorry to hear how frustrating this experience has been, especially when you took the time to measure and plan ahead. We understand how disappointing it is when a dress doesn’t fit as expected and timelines are tight. Our return policy, including store credit in place of refunds, is outlined on our site, but we completely understand how this can feel limiting in situations like yours. We also regret that your interaction with customer service added to your frustration—that’s not the experience we want for our customers. We appreciate you sharing this feedback and will be sure to pass it along to our team as we continue working to improve both our product expectations and customer experience. XO, PromGirl
I’m only going 2 stars bc I have not received the dress yet. I ordered in early March and haven’t received any kind of update unless I’ve reached out. I would love to know if my dress will be here in time for prom! I’m just living on prayers that it will make it in time and it fits.
We’re so sorry for the stress this has caused, especially with prom coming up—that’s completely understandable. The dress you selected was listed as a pre-order style with an expected ship date of 4/30, which is why it has not shipped yet. We do our best to clearly note these timelines on the product page so customers can plan accordingly, but we understand how easy it is to miss and how important timing is for prom. XO, PromGirl
Thank you for your review! We’re so glad you loved the dress—nothing makes us happier than hearing that. XO, PromGirl
We received the dress from PromGirl; while the quality was acceptable, the fit was not as expected, and the dress shed excessively. The return process has been challenging. Despite submitting a detailed inquiry, I received a generic response referencing a return policy that was not clearly communicated at the time of purchase. Had it been clear that only exchanges or store credit were offered, I would not have placed the order. Given the price point, over $200, a store credit is not a reasonable resolution. The dress is being returned, and this experience has led me to refrain from future purchases and to caution others unfamiliar with the site and its policies.
We’re sorry to hear the dress didn’t meet your expectations, especially with the fit and shedding—that’s certainly not the experience we want for our customers. We also understand how frustrating the return process can feel, particularly if the policy wasn’t clear at the time of purchase. Our return policy, including store credit, is outlined on our site, but we recognize how important transparency is when making a purchase decision. Your feedback is incredibly valuable, and we’ll be sure to share it with our team as we continue working to improve both product quality and the customer experience. XO, PromGirl
To long for the the store credit to hit to order a new dress. Should just change the policy and return money to customer
We’re sorry to hear about your frustration and completely understand how important timing is, especially when you’re trying to order a new dress quickly. Our return process and store credit timeline are outlined in our policy, but we hear your feedback and understand how this can feel limiting when you’re on a deadline. We truly appreciate you sharing this and will pass it along to our team as we continue to evaluate ways to improve the experience. XO, PromGirl
Purchased a dress for my daughter’s prom and it was absolutely beautiful!! She got so many compliments. I ordered it early thinking it would take a while, it got here in a week!!! Definitely our new shop to order dresses from!!!
Thank you so much for your wonderful review! We’re thrilled to hear your daughter loved her dress and received so many compliments—that’s what it’s all about. We’re also so glad the quick delivery was a great surprise! We truly appreciate your support and are honored to be your new go-to for dresses. XO, PromGirl
The dress arrived quickly and looked beautiful, but unfortunately it did not fit. I intentionally ordered two sizes up, and it was still much too small, suggesting the sizing runs significantly smaller than expected. I was unable to exchange it for a larger size because it was out of stock, and returning it wasn’t an option due to the store’s return policy. Unfortunately, I’m now stuck with a dress that doesn’t fit and cannot be refunded. Buyers should be cautious about sizing and review the return policy before purchasing.
Thank you for your feedback. We’re glad to hear the dress arrived quickly and that you found it beautiful, but we’re very sorry it didn’t fit as expected. We understand how frustrating that is, especially when sizing up didn’t resolve the issue and the next size was unavailable. Our sizing can vary by style, and we always recommend reviewing the specific size chart provided on each product page, but we recognize that this doesn’t always guarantee the perfect fit. We also understand your concerns regarding our return policy and how limiting that can feel in situations like this. We truly appreciate you taking the time to share your experience and will pass your feedback along to our team as we continue working to improve both fit guidance and the overall customer experience. XO, PromGirl
The dress is very pretty and the quality is definitely worth the price. It came very fast too.
Thank you so much! We’re so glad you loved the quality and that your dress arrived quickly. We appreciate your kind words! XO, PromGirl
Your policy about not giving money back is nonsense. My daughter cannot wear y’all dressed because she is in between size and now i have 250 plus in gift card i don’t need!!
We’re sorry to hear the sizing didn’t work out and understand how frustrating that can be. Our return policy, including when items are eligible for store credit, is outlined on our website so customers can review it before purchasing. We appreciate your feedback and will share it with our team as we continue to evaluate ways to improve the experience. XO, PromGirl
Thank you so much! We’re so glad your dress arrived quickly and that you love it! XO, PromGirl
Packaged safely but could use bigger box!
Thank you for your feedback! We're glad your order arrived safely, and we appreciate the suggestion on packaging—we’ll definitely share this with our team as we continue to improve. XO, PromGirl
I was pleasantly surprised by the quality of the dress that we ordered. The dress arrived on time and looks great.
Thank you so much for your kind words! We’re so glad to hear the dress exceeded your expectations and arrived right on time. It means a lot to us that you loved the quality and overall look. XO, PromGirl
Dress was perfect! Great quality! Just like the picture!
Thank you so much! We’re thrilled to hear the dress was perfect and exactly what you expected. So glad you loved the quality! XO, PromGirl
They were very difficult to work with and had poor communication throughout the entire process. The dress I ordered didn’t fit, so I requested an exchange for a different size. I sent the dress back as instructed and was told they would send the new size once they received it, which seemed reasonable. However, without notifying me, they switched my exchange to store credit instead of sending the replacement dress. I was expecting a simple exchange, not to have to reorder it myself. When I reached out to ask why this happened, they blamed me and said I didn’t follow the exchange process—even though I did everything they asked. It’s very upsetting to spend so much money and receive such poor customer service. I also find it odd that they don’t offer refunds, only store credit, especially for something like a dress that may not fit. Overall, I’m very disappointed. This was a frustrating experience, and I would not recommend this company.
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you were expecting a straightforward exchange. Our goal is always to make the process as clear and smooth as possible, and it’s disappointing to hear that communication fell short in your case. Exchanges do follow a specific process to ensure the replacement item is reserved and shipped correctly, and we’re sorry for any confusion around how your return was handled. We truly appreciate your feedback and will be sure to share this with our team as we continue working to improve both our communication and overall customer experience. XO, PromGirl
I ordered my daughter’s prom dress it shipped within 24 hours we received it within I believe 4-5 days. It was exactly what she wanted. I was very impressed.
Thank you so much for your thoughtful review! We’re thrilled to hear your daughter’s prom dress arrived so quickly and was exactly what she wanted. That’s exactly the experience we strive for, and we’re so glad we could deliver for such a special moment. XO, PromGirl
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