PromGirl.com (www.promgirl.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
D
D Ja · 1 review · Experienced 2026-02-19 ·
★★★★★
Ordered dress for my daughter
Ordered dress for my daughter. The sizes were true to size and the dress arrived on time, within two weeks. The delivery was tracked which made the whole process easier.
The dress we ordered was exactly the same dress she tried on in a shop in Cannock for £400, without any of the alterations costs. This dress cost us £228 with tax and delivery and I know it was the same dress as the alterations I need to do are the same! This was definitely worth it. For parents on a budget use the size guide and take the measurements. If you have a friend who is a taylor ask for help. This website will really cut down some cost… now all I need to worry about is her sweet sixteen party, with prom out the way!
Reply from PromGirl.com2026-02-26
Thank you so much for the thoughtful review! We’re thrilled to hear the sizing was accurate, delivery was smooth, and that you were able to save while getting the exact same dress. That’s a win!
We love your advice about using the size guide and getting help with measurements—it really does make all the difference. Wishing you the best as you start planning that sweet sixteen!
XO,
PromGirl
Dress came quickly and as expected. Followed the measuring guidelines and it fit my daughter perfect. I will order again in the future
Reply from PromGirl.com2026-02-26
Thank you so much! We’re so happy the dress arrived quickly and fit your daughter perfectly. We truly appreciate your trust and can’t wait to help you again in the future!
XO,
PromGirl
G
Gina Conner · 1 review · Experienced 2026-01-24 ·
★★★★★
Great price
Great price. Came quickly. Just what my daughter wanted.
Reply from PromGirl.com2026-02-24
Thank you so much! We’re so happy it arrived quickly and was exactly what your daughter wanted. That’s what we love to hear!
XO,
PromGirl
I love Promgirl ❤️
I ordered this dress on 1/19/2026 and it came maybe 5 days later. It arrived very quickly. The dress was made of great quality the material on the dress is very heavy due to all the jewels/ bead work. I wore it for a mardi gras ball and received a ton of compliments. Prom girl make some the best gowns for any occasion. I also wanted to note that I purchased a gown from them last year and my dress was gorgeous and arrived in a very short time. Which is why I chose them again this year.
If you are looking for quality over quantity then Promgirl would be the way to go. Their dresses are of great quality and they are reasonably priced. Also, theres always a sale going on. The dress I ordered was originally priced at $1049.00. I got it on sale for $366.00 it was such a great deal. It's a final sale with no returns or exchanges but know your size before you order.
I highly recommend Promgirl, you will not be disappointed. ❤️❤️
Reply from PromGirl.com2026-02-24
Thank you so much for this incredible review and for choosing us again! We’re honored to have been part of your Mardi Gras ball—and love hearing that the gown brought in so many compliments. Nothing makes us happier than knowing you felt amazing in it.
We truly appreciate your continued trust in PromGirl and your thoughtful advice about checking sizing for final sale styles. So glad you scored such an amazing deal, too!
XO,
PromGirl
A
AT · 1 review · Verified · Experienced 2026-01-19 ·
★★★★★
Sizing inaccurate and material is poor…
Sizing inaccurate and material is poor quality
Reply from PromGirl.com2026-02-24
We’re sorry to hear you’re disappointed. According to our records, the return request was submitted outside of our stated return window and these were not issues at that time. We understand this wasn’t the outcome you were hoping for and appreciate your feedback.
XO,
PromGirl
The team was super professional when asking for extra information, the delivery of the package was faster than what I thought!
Reply from PromGirl.com2026-02-24
Thank you so much! We’re glad our team could assist professionally and that your package arrived even faster than expected. We truly appreciate your feedback!
XO,
PromGirl
They have a deceptive “return” policy where they only issue store credit which is not clear when reading their return policy. Also the dress quality is very poor. Don’t waste your time or money with this site.
Reply from PromGirl.com2026-02-10
We’re sorry to hear you were disappointed with your experience. Our return policy is outlined on our website. We understand that return preferences can vary, and we appreciate you sharing your perspective.
We also regret that the dress did not meet your expectations for quality. Your feedback has been noted and will be shared with our team as we continue to evaluate both our products and how we communicate our policies.
XO,
PromGirl
T
Tina B. · 1 review · Verified · Experienced 2026-01-11 ·
★★★★★
Dress is true to size
Dress is true to size, great quality, and quick shipping and delivery.
Reply from PromGirl.com2026-02-10
Thank you for the great feedback! We’re so happy to hear the fit, quality, and shipping all exceeded your expectations.
XO,
PromGirl
We’re sorry to hear the timing didn’t work out for your event. According to our records, your order shipped on time using the shipping method you selected at checkout and within the delivery timeframe provided. We understand how disappointing it can be when plans change, and we appreciate your feedback.
XO,
PromGirl
We were last minute and the dress came quickly. It was well made and the color was just beautiful! It survived the dance and can be worn again with no repairs needed. Seemed to be better quality than what we saw at the mall.
Reply from PromGirl.com2026-02-04
Thank you so much for the wonderful review! We're so glad the dress arrived in time, held up beautifully through the dance, and outshined mall options. Love hearing it’s ready to be worn again!
XO,
PromGirl
I had an issue with an order and they helped me through it.
Reply from PromGirl.com2026-02-05
Thank you for your kind words! We're glad our team could help resolve the issue and make things right.
XO,
PromGirl
H
Hannah · 1 review · Experienced 2026-01-31 ·
★★★★★
I love Prom girl
I love Prom girl! I ordered my prom dress from here and I am in love with it! Prom girl offered the lowest price for the specific dress I wanted, and they were quick and helpful with the response after I asked them a question about sizing. Would 100% recommend
Reply from PromGirl.com2026-02-05
Thank you so much for the love! We're thrilled you found your dream prom dress with us—and at the best price too! So glad our team could help with sizing. We appreciate your recommendation and can’t wait to shop with you again!
XO,
PromGirl
J
Jen G, mom of senior girls · 1 review · Verified · Experienced 2026-01-14 ·
★★★★★
Order came in decent time
Order came in decent time, dress is absolutely stunning! Excellent quality for the price!
Reply from PromGirl.com2026-02-04
Thank you so much! We're so glad to hear the dress arrived on time and exceeded your expectations in both style and quality.
XO,
PromGirl
the dress is long on me (i’m 5’3) so there’s no need to worry about the length if you’re taller. the color is exact to the website and the design is pretty. i had to exchange the dress for a size bigger but the process was super easy and shipping was fast.
Reply from PromGirl.com2026-02-05
Thank you for sharing your experience! We're so glad the exchange was smooth and that you loved the color and design. And great tip for taller shoppers!
XO,
PromGirl
Gorgeous dress, looked even better than the pictures! And fit me like a glove.. im so excited to wear it for my wedding in March!!
Reply from PromGirl.com2026-02-03
Thank you so much! We're honored to be part of such a special moment—so glad the dress fit perfectly and exceeded your expectations. Wishing you an unforgettable wedding day in March!
XO,
PromGirl
I purchased a size 10 dress when I received it it fit more like a size 2. I used their measurements. Requested a refund or store credit immediately shipped the dress and still have not received the store credit to purchase another dress for my event. Nothing!!! I will never use this company again.
Reply from PromGirl.com2026-02-03
We’re very sorry to hear about your experience. We understand how frustrating it is when sizing doesn’t match expectations—especially with an event coming up. Our team will be reaching out to you directly to follow up on your return and store credit. We appreciate your patience and the opportunity to make this right.
XO,
PromGirl
A
A C · 2 reviews · Verified · Experienced 2026-01-05 ·
★★★★★
The dress is absolutely stunning
The dress is absolutely stunning. It fits my 12 year old like a glove. The intricate details and the beautiful colors made this dress stand out from all others in the pageant. I'm so glad I purchased from promGirl!!!
Reply from PromGirl.com2026-02-03
Thank you so much for the amazing feedback! We're thrilled to hear the dress fit your daughter perfectly and helped her shine in the pageant. So glad you chose PromGirl for such a special moment!
XO,
PromGirl
